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CIO January 11, 2013 Stephanie Overby	How Emerging Technology Fights Fraud in the Call Center To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.
Bank Systems & Technology July 23, 2010 Penny Crosman	KeyCorp Building Analytic Tools to Prevent Fraud The company is starting a two-year project to create analytics that will find and address fraud in real time, before transactions are completed.
Bank Technology News July 2005 Glen Fest	Profiling: The DNA Of Fraud Rings ID Analytics spent two years studying criminals who traffic in fake and stolen IDs for attempted financial services fraud. It discovered the ways how they succeed-and how they don't. It isn't pretty.
Bank Technology News September 2006	Homeland Insecurity One of the toughest battles for bankers may be in combating online security breaches and sophisticated money laundering schemes.
Bank Systems & Technology December 21, 2009 Nathan Conz	Fraud: Social Media Heightens New Threats As fraudsters increasingly seek to exploit weaknesses in consumers' defenses through social engineering schemes rather than hack vulnerabilities in banks' security systems, the need for enterprisewide solutions to detect fraud across channels is greater than ever.
Wall Street & Technology March 18, 2008 Cory Levine	Identity Fraud on the Decline Despite the hype, identity fraud is on the decline, according to a new survey. But as fraudsters return to traditional channels, such as phone lines, to steal the trusting public's personal information, few financial institutions have implemented multifactor authentication for telephone banking.
Bank Systems & Technology May 5, 2007 Maria Bruno-Britz	Fraud Techniques Evolve in Parallel with Bank Products and Defenses As fraudsters' techniques evolve alongside the products and services offered by financial institutions, new steps must be introduced to stop them.
Bank Systems & Technology November 1, 2006 Maria Bruno-Britz	Bharosa Introduces Fraud Fighting Network Antifraud and authentication solutions provider Bharosa introduced the Bharosa Fraud Intelligence Network, an industry cooperative fraud detection network designed to help members attack fraud more proactively.
Bank Systems & Technology August 2, 2005 Phil Britt	Fighting the New Face of Fraud Technology plays a critical role in banking fraud, both in creating new opportunities for fraud and offering new methods to defend against it. Financial services institutions must take a holistic approach to combating fraud.
Wall Street & Technology January 24, 2008 Cory Levine	Guardian Analytics Launches Easy Fraud Prevention Solution FraudMAP does not require fraud rules development or algorithm training.
Bank Technology News March 1, 2008 Glen Fest	Thwarted On-Line, Crime Looks to Past A new identity theft report survey finds a continuing overall decline in fraud numbers and victims, but unfortunately a rapidly rising number of "vishing" and other hands-on alternatives to catching consumers off guard.
Insurance & Technology December 21, 2009 Nathan Conz	Insurers Leverage Data Mining and Predictive Analytics to Mitigate Increasingly Complex Fraud Schemes In the area of fraud mitigation technology, insurers are employing data mining and predictive analytics technologies in increasingly innovative ways to identify obscured data patterns and establish effective benchmarks for claims investigations.
Bank Systems & Technology March 10, 2010 Penny Crosman	Rise in Online Banking Fraud Costing Banks Customers, Study Says Ponemon Institute/Guardian Analytics study finds 40 percent of small and medium businesses change banks after a fraud incident.
Bank Systems & Technology July 30, 2009 Maria Bruno-Britz	Western Union Moves to Further its Mobile Presence New Digital Vendor Program was created to help vendors and others in the mobile finance chain easily integrate Western Union's technology with their own.
Bank Technology News April 2004 Michael Grebb	Forgotten Fraud: Counterfeit Checks Banks lost $698 million from scams in 2001
Bank Technology News August 2006 Glen Fest	Choosing Authentication Solutions: Vetting Vendors, Soothing Customers Banks face tough choices today in building anti-fraud resiliency, from selecting providers to meeting user preferences. Will they be happy with those choices tomorrow?
Bank Systems & Technology August 24, 2006 Nancy Feig	BITS Releases Insider Fraud Database BITS, a nonprofit consortium of 100 of the largest U.S. financial institutions, released its own insider fraud prevention service, which consists of a list of former financial institution employees who have compromised consumer information and/or knowingly caused financial losses.
Wall Street & Technology May 29, 2008 Melanie Rodier	The Need for Holistic Fraud Management Recent incidents prove that firms must take a holistic approach to risk management in order to effectively detect and prevent fraud.
Bank Systems & Technology February 10, 2010 Penny Crosman	ID Fraud Grew 12% in 2009, But Wells Fargo's Fraud Losses Are Down Javelin Research's latest fraud survey finds identity fraud continues to rise, but losses are down at some banks due to fraud detection technology improvements.
Insurance & Technology November 12, 2007 Conz & Rodier	Predictive Analytics and Complex Event Processing Technology Move to Cutting Edge of Financial Services Industry As data volumes continue to rise, bankers, insurers and traders are leveraging predictive models to anticipate future behavior and events.
Bank Technology News May 2009 Rebecca Sausner	Phone Fraud Advances Biometrics Fighting external fraud has become like whack-a-mole; with the online channel increasingly secure, organized crime has taken to exploiting the weaknesses in the call center
Bank Systems & Technology August 27, 2009 Maria Bruno-Britz	Evolving Fraud Schemes Keep Pressure on Evolving Payments Instruments While some of the latest schemes borrow from scams past, today's fraud schemes are as sophisticated as banks' most advanced payments systems. And stopping them is still a challenge.
Bank Technology News October 2008 Rebecca Sausner	Reconnaissance Leads To Multi-Channel Fraud A conversation with SecurityCurve's Diana Kelly about today's multi-channel fraud play and why online banking customers remain vulnerable to unauthorized access.
Insurance & Technology August 13, 2008 Peggy Kendler	Emerging Technologies Fight Claims Fraud Industry insiders discuss predictive modeling and other tools allowing special investigations units (SIUs) to be more proactive in their fight against claims fraud.
Bank Technology News October 2004 Holly Sraeel	Fraud is Rising, But Victims, Banks are Fighting It Talk about fraud in banking circles and one will inevitably hit a nerve.
Bank Systems & Technology February 1, 2007 Jim Eckenrode	2007 Bank Technology Forecast: Challenges and Opportunities Some of the more critical and far-reaching priorities bank technology and business leaders will need to address in 2007: fraud detection, security, analytics, and SOA technology.
BusinessWeek July 3, 2006 Dean Foust	ID Theft: More Hype Than Harm Law enforcement officials say the criminals tend not to follow through after stealing personal data.
CRM April 2014 Leonard Klie	3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
CIO January 28, 2014 Maryfran Johnson	Will Western Union's Digital Gamble Pay Off? Facing escalating competition in the mobile payments revolution, a new CIO banks on data analytics to map out a profitable future.
CIO January 24, 2014 Kim S. Nash	CIO Helps Civil War-Era Company Find Its Digital Future Western Union has survived dramatic business upheavals before. Can its CIO help this venerable company survive the digital payments revolution?
Bank Technology News March 2004 Karen Krebsbach	The Other Victims of ID Fraud Banks ID fraud is morphing into a throbbing migraine for financial services firms charged with twin challenges of increased responsibility to protect consumers and greater pressure to defend their own bottom line.
U.S. Banker March 2008 Glen Fest	ID Theft: Thwarted Online, Fraud Goes Low-Tech Again More criminal enterprises are shifting toward off-fashioned "vishing" methods and other inexpensive alternatives to catching unwitting consumers off guard.
Bank Systems & Technology August 2, 2005 Phil Britt	Keeping Up With Fraudsters As fraud schemes become more sophisticated, banks need to examine a wider array of data to identify fraud trends. That means investing in more sophisticated technology systems, adding personnel and employing additional fraud-fighting processes.
Insurance & Technology August 7, 2008 Stuart Rose	Insurers' Fraud Technology Is Behind the Times But network link analysis, voice stress-recognition software and other emerging analytics technologies, along with fraud propensity scoring, can bring carriers up to speed.
Wall Street & Technology April 14, 2006	Four Keys to Stronger Online Security Mercator Advisory Group has released a new report, "Total Transaction Security: Best Practices in Limiting Fraud Exposure Online and Offline," in which it recommends four strategic imperatives to consider in developing online security initiatives.
Bank Systems & Technology October 1, 2009 Maria Bruno-Britz	Fiserv Introduces Upgraded Fraud and AML Solutions Fraud Risk Manager 4.6 and AML Manager 4.6 were designed to work on a unified platform to enable an enterprise risk view.
Entrepreneur December 2005 Melissa Campanelli	Get Your Clicks Click fraud may be a larger problem than you think. Learn how to it before it drains your ad budget.
Wall Street & Technology August 22, 2007 Melanie Rodier	Employee Fraud Not Being Properly Addressed By Financial Industry, Government, Survey Says Financial institutions widely believe employee fraud to be driven by increased access to technology, poor hiring and screening practices, and organized crime, according to a new survey.
Wall Street & Technology November 12, 2008 Melanie Rodier	Insider Fraud Is Involed in 60 Percent of Data Breaches Rogue employees have the potential to devastate a bank. But up to 50 percent of all insider fraud incidents go unreported, Celent says.
Bank Systems & Technology September 3, 2009 Nathan Conz	Oracle Mantas Fraud Released The new release of Oracle Mantas Fraud gives banks an integrated view across accounts, customers and business lines to facilitate earlier detection of fraud schemes and financial crime rings, and enhance loss prevention and mitigation efforts.
Bank Systems & Technology September 29, 2005	Chickens Come Home to Roost Letters to the editor in response to a credit union's conversion from Galaxy Plus to Digital Insight: We sincerely regret the negative experience you wrote about... Are we to assume from your editorial that you think that credit unions are not capable of good planning...
CRM December 27, 2013 Griffin & Galat	When Fraud Prevention Gets in the Way of Customer Experience Online merchants must balance protecting customers with giving them what they want.
Bank Systems & Technology June 26, 2006 Deena M. Amato-McCoy	Closing the Door on Criminals Banks need a consistent approach to fraud assessment and prevention, otherwise they will never truly get ahead of the problem.
InternetNews October 9, 2006 Roy Mark	Feds Indict Two For Internet Scam Bogus online auctions for Hurricane Katrina victims leads to charges of wire and identity fraud.
CRM October 2015 Leonard Klie	The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot
Bank Technology News February 2005 Lee Conrad	Trust Services: Union Bank Drops SEI in Favor of Itself Though the move is rare for a superregional bank, Union's decision to design a proprietary system not only addresses cost controls, but it also allows the bank to better serve clients.
CRM July 1, 2009 Donna Fluss	Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction.
CRM January 2012 Donna Fluss	Speech Analytics in the Voice of the Customer Era A valuable application increases its role.
Bank Technology News February 2007 Glen Fest	Identity Fraud: ID Theft Victims, Losses Take Welcome Nosedive New account vulnerabilities are toughened, but 'vishing,' limited alerts practices, and consumers' misguided personal trust in acquaintances still leave the doors wide open.
Bank Technology News August 2001 David Rountree	Building Business on Quick Lending Decisions Automated credit scoring has come a long way, baby, and so has the technology behind it...