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The 2015 CRM Service Leaders: Contact Center Outsourcing Information Services Group recently reported that 77 percent of contact center operations are still being performed in-house, but outsourcing of those services has been gaining momentum. |
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Offshoring to Costa Rica Although the past decade has been a rough ride for Costa Rica, its economy has, in many ways, been a model for developing nations. |
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March 2010
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The 2010 CRM Service Awards: Service Leaders -- Outsourcing Analysts praise Convergys' "seasoned management team" and its "overall strong value proposition." |
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Q&A With Alfredo Ribeiro, HP Costa Rica HP has an IT and support service center in Costa Rica, which was created in August 2003, to provide services to their main client P&G. |
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The 2007 Service Leaders, Part 2 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
Fast Company
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