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March 9, 2012
Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry.   |
InternetNews
March 1, 2011 |
Mobile App Revenue Pegged at 38B for 2015 In the next four years, the mobile app market is slated for significant growth, amid other reports of tablets and e-readers topping smartphones in subscription revenue. |
Home Toys
October 2002
Sanjay Castelino |
Smart Products Taking the pain out of home networking |
PC Magazine
December 14, 2010
Leslie Horn |
IDC: Mobile App Revenue to Jump 60 Percent by 2014 The explosion in the mobile app market has led to 300,000 new apps in just three years, and a Monday report from IDC said revenues from mobile app sales are expected to grow more than 60 percent by 2014. |
Home Toys
August 2003
Mike Wolf |
Catching Customers with Home Networks, Part 1 Cable companies are getting into the business of home networking -- offering equipment, as well as installation and management services. |
CRM
May 11, 2012
Jordan Socran |
Build Relationships Through Proactive Support Supporting connected customers has never been more important. |
CRM
April 2015
Leonard Klie |
Will Apple's Smart Watch Boost Business? The wearable device can track users' movements, prompting interest from marketers. |
InternetNews
November 4, 2010 |
PayPal Shores Up iPhone App Glitch PayPal patches potential security flaw in short order, sends updated app to App Store. |
The Motley Fool
October 1, 2010
Carl Bagh |
Microsoft Releases Cloud-Based Apps Prior to Windows Phone 7 Launch Microsoft announces that its web-based suite of applications Windows Live Essentials 2011 is now available for download for Windows 7 and Windows Vista. |
CRM
October 7, 2014 |
Salesforce.com Announces Service Cloud1 and Sales Cloud1 Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects. |
Entrepreneur
January 2010
Dan O'Shea |
Powerful, Youthful and Upwardly Mobile The young and entrepreneurial demographic represents a market rich with potential. |
CRM
July 20, 2012
Duke Chung |
Customer Service 2.0 Five tips for creating an agile and successful call center to keep up with customer demands. |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
Entrepreneur
November 2005
Amanda C. Kooser |
Join the Band Go on tour with these mobile broadband systems: OmniWav Mobile MBR-1100... Novatel Merlin V620 Wireless PC CArd Modem... |
CRM
October 7, 2014 |
Whitepages Pro Caller ID Now Available in Zendesk App Marketplace App users can now identify callers in real time, reducing call handling times. |
CRM
June 2015
Maria Minsker |
The 3 Ds of the Internet of Things It's all about connecting devices, data, and development platforms |
InternetNews
May 19, 2010 |
Google Launches App Engine for Business Google is upping the ante on its enterprise push, rolling out a new version of its App Engine geared specifically for enterprises and forging a new partnership with VMware. |
Home Toys
April 2004 |
Preview of the Connected Home Event FInd out what the connected home market is doing in this preview of the connected home event. |
InternetNews
May 15, 2009
Sean Michael Kerner |
Networking Firms Maneuver for Stimulus Windfall $7 billion is headed toward broadband for underserved markets. By helping customers help themselves to those funds, will even more money be made by networking vendors? |
PC Magazine
November 16, 2005
Sebastian Rupley |
The Biggest Wi-Fi Cloud of All The largest wireless hot spot in the United States is rural Oregon. Wireless providers are hoping the trend doesn't spread. |
CRM
January 2015
Barton Goldenberg |
The Bright Future of the Internet of Things Today's innovations are only the beginning. The Internet of Things will play a pervasive role in how we conduct business in the future. |
InternetNews
January 29, 2004
Ron Miller |
Broadband Poised for Takeoff The U.S. broadband market is set to double by 2008, according to a new Jupiter Research report. |
CIO
May 21, 2012
Tom Kaneshige |
Mobile App Standoff: Web App Vs. Native App For resources-strapped companies that want to get in the mobile app game, a Web app tuned for smartphones and tablets is a wise choice. Just ask Texas insurance provider ANICO. |
Home Toys
October 2003
Thomas Gilroy |
The market for Connected Homes: a European perspective When you look at the technologies, products and services that are available, and at the determination of the major players to be active, you can only conclude that in Europe, we are likely to witness in the short term the beginning of a high-growth period in many segments of the market. |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
CRM
November 2014
Donna Fluss |
Is It Time to Move Your Contact Center to the Cloud? Make sure you understand the myths and realities. |
InternetNews
August 14, 2009 |
Smartphone App Downloads to Triple by 2014 As the smartphone sector continues to grow, so does the app store phenomena, which might be too big for mobile players to handle solo. |
CRM
February 22, 2013
Paul Lang |
What's Next for the Contact Center? The challenge for contact center managers will be finding a way to offer the best customer service at the lowest cost. Here are seven trends that we can't ignore. |
CRM
September 2015
Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
CRM
September 1, 2015
Oren Smilansky |
Salesforce Releases New Tools for Service Cloud A new user interface and app aim to smooth customer service operations. |
InternetNews
December 2, 2010 |
Google Revs App Engine With Availability Focus With version 1.4 of its cloud-based App Engine, Google is promising to improve the delivery of applications through availability and real-time features. |
InternetNews
May 20, 2010 |
Google Pitches Enterprise Developers at I/O The search giant talks up the ease of developing cloud-based applications using App Engine for Business, while sharing its views on HTML5 and the new relationship between SpringSource Tool Suite and Google's Web Toolkit. |
Financial Planning
October 1, 2012
Joel Bruckenstein |
Forms in the Cloud: Laser App Software Fills in Form Filling Technology Nicely The firm's software does just one thing, but it does it extremely well: It helps financial service professionals fill out forms and process them. Now it has introduced Laser App Anywhere, its next-generation product. |
The Motley Fool
September 21, 2010
Carl Bagh |
Google Adds Real-Time Document Editing for iPads, Android Tablets Can Google leverage Google Docs with Apple? |
CRM
April 29, 2011
Michael Colombo |
Applications Reign in the Kingdom of Content Applications will provide the context for consuming content of all kinds, and those who deliver the most compelling content will better engage their target audiences. They are the ones that will reign in the Age of Apps. |
CIO
May 15, 2006
Sumner Lemon |
Broadband for Everyone--in Singapore Singapore is planning a national broadband network that would provide ultra-fast Internet access at speeds up to 1Gbps for every home and business. |
InternetNews
June 7, 2010 |
Google Talks Up Cloud Security Features Google's efforts to become a viable alternative for enterprises looking to store and manage their data in the cloud will largely be determined by its ability to provide ironclad security. |
Home Toys
December 2003
Craig Savage |
Connected by Design Digital-house dreams without nightmare budgets |
CRM
January 2013
Donna Fluss |
Why Contact Centers Are Moving to the Cloud Low cost and flexibility make this a win-win solution for many enterprises. |
CRM
February 14, 2013
Kelly Liyakasa |
Gartner Predicts a Surge in the Enterprise App Store By 2017, 25 percent of enterprises will host their own store. |
InternetNews
August 25, 2009 |
Why I Would Be First in Line to Buy an Apple HDTV Apple is simply the best in the industry at determining what consumers want before they even know it. |
InternetNews
January 11, 2011 |
Android Market, App Store Post Strong Growth The two largest mobile application websites enjoyed spectacular growth in the number of new apps available as well as total downloads. |
InternetNews
May 2, 2005
Clint Boulton |
Microsoft Cuts Call Times Microsoft has created a Web services software platform, The Customer Care Framework, to make call center operations run more efficiently and cost effectively for service providers. |
InternetNews
April 10, 2009
Michelle Megna |
Is Mobile Broadband Still Considered a Luxury? The rapid growth in mobile broadband hit a snag in the fourth quarter, suggesting it's tied to discretionary income and not a must-have. |
CIO
December 21, 2012
Aaron Lester |
Mobile App Puts House-Hunting Data in the Palm of Your Hand An innovative mobile app provides accurate, timely data for homebuyers and real-estate agents |
CIO
September 28, 2011
Elisabeth Horwitt |
Catching Up With Mobile Security Threats The tools for fighting mobile security threats to corporate data are evolving to address the concerns of wary CIOs. |
InternetNews
July 28, 2009 |
Apple Denies Google Voice App for iPhone Is Apple bowing to AT&T in rejecting Google Voice for the iPhone? |
InternetNews
April 1, 2009
Michelle Megna |
RIM's BlackBerry App Store Opens for Business Research in Motion's BlackBerry App World opens for business today, putting the company in position to strike back at Apple. |
PC World
May 31, 2002
Tom Spring |
New Tiered Pricing Comes to Broadband As cable companies roll out tiered pricing some customers complain they're stuck paying more for less |
CRM
May 22, 2014 |
Salesforce.com Launches New Salesforce1 Mobile App with Summer '14 Release The new Salesforce1 Mobile App offers more than 30 new features in a single business app. |
