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CRM April 25, 2014 Duke Chung |
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. |
CRM June 17, 2010 Mark Johnson |
The Voice of the Customer in the Community What does it mean for loyalty and engagement? |
CRM March 2012 |
The 2012 Service Leaders These companies are at the forefront of the latest developments in the customer care market because they practice what they preach - the importance of listening and responding to their customers. |
CRM September 27, 2013 Nigel Turner |
Why CRM Fails Independent analyst firm Ovum suggests that poor-quality data is costing U.S. businesses around $700 billion a year, or 30 percent of the average company's revenue. |
InternetNews December 31, 2008 Richard Adhikari |
Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix. |
CRM March 2013 |
CRM Service Awards: Service Leaders Award winners are announced for customer contact, customer case management, interactive voice support, web support and other types of technology management solutions. |
InternetNews March 22, 2005 Michael Singer |
IBM Driving More Middleware Into Cars The company fuels its 30-year love affair with the telematics industry by shipping products and doing more R&D. |
CRM March 2010 Jessica Tsai |
Who Analyzes the Analysts The technology analysis industry has seen as much upheaval lately as the sector it covers. |