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CRM
April 25, 2014
Duke Chung
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. mark for My Articles similar articles
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June 17, 2010
Mark Johnson
The Voice of the Customer in the Community What does it mean for loyalty and engagement? mark for My Articles similar articles
CRM
March 2012
The 2012 Service Leaders These companies are at the forefront of the latest developments in the customer care market because they practice what they preach - the importance of listening and responding to their customers. mark for My Articles similar articles
CRM
September 27, 2013
Nigel Turner
Why CRM Fails Independent analyst firm Ovum suggests that poor-quality data is costing U.S. businesses around $700 billion a year, or 30 percent of the average company's revenue. mark for My Articles similar articles
InternetNews
December 31, 2008
Richard Adhikari
Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix. mark for My Articles similar articles
CRM
March 2013
CRM Service Awards: Service Leaders Award winners are announced for customer contact, customer case management, interactive voice support, web support and other types of technology management solutions. mark for My Articles similar articles
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March 22, 2005
Michael Singer
IBM Driving More Middleware Into Cars The company fuels its 30-year love affair with the telematics industry by shipping products and doing more R&D. mark for My Articles similar articles
CRM
March 2010
Jessica Tsai
Who Analyzes the Analysts The technology analysis industry has seen as much upheaval lately as the sector it covers. mark for My Articles similar articles