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Fast Company
April 2004
Nate Nickerson |
Chatter The future of customer service? Perhaps it's live chat. AT&T customers can now get help via the Internet.   |
HBS Working Knowledge
June 12, 2006
Rangan & Bell |
The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy. |
HBS Working Knowledge
July 26, 2006
Sean Silverthorne |
The Strategic Way to Go to Market Too often channel strategies develop when a product is ready to go to market. But a last-minute approach leaves a lot of efficiencies and synergies by the wayside, says V. Kasturi Rangan. Enter the concept of the "channel steward." |
The Motley Fool
August 10, 2006
Alyce Lomax |
Clear Channel Getting Clearer? For anyone interested in the changing face of media, conglomerate Clear Channel is among the interesting companies to watch right now. With hopeful signs in its latest quarterly report, should investors start tuning in? |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
PC Magazine
August 29, 2007
John C. Dvorak |
Channeling Microsoft Execs A 'channeled' conversation reveals that Microsoft actually has a policy of copying whatever it views as "the competition." Who knew? |
Registered Rep.
September 1, 2004
Christie Matheson |
Diary of a Downgrade Morning A morning in the life of a sell-side analyst. |
CRM
October 2014
Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. |
