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CRM
May 3, 2013
Kelly Liyakasa |
Crafting a Big Data Strategy for Customer Service The focus on business outcomes should be driven by information and intelligence.   |
CRM
July 2014
Maria Minsker |
Gartner's Customer 360 Summit: Meeting Customers' Expectations Calls for 'Concierged' Experiences Companies must strive for deeper digital personalization. |
InternetNews
January 23, 2006
Clint Boulton |
CIOs Line Up Top Issues in '06 Leveraging IT to help grow their company's business tops the agenda for Chief Information Officers, according to a survey of some 1,400 CIOs just released by Gartner. |
CIO
May 28, 2013
Dion Hinchcliffe |
Should the CIO or the CMO Take the Lead on Big Data? Someone must harness the power of real-time data flows. Instead of focusing on their differences and fighting for the same budgets, the CIO and CMO can come together at this critical juncture. |
IndustryWeek
October 1, 2008
John Teresko |
Bookshelf: Mastering the Hyper Cycle: How to Choose the Right Innovation at the Right Time STREET is designed to address the key challenges in selecting the right innovation at the right time. |
CRM
September 12, 2013 |
IBM Customer Experience Lab Reveals New Products IBM's innovations center on mobile, social, cloud, and big data initiatives. |
InternetNews
January 18, 2005
Sean Michael Kerner |
CIOs See Steady Growth in IT Budgets Research firm forecasts IT budgets to rise by 2.5 percent in 2005. |
InternetNews
March 5, 2010 |
PC Shipments to Surge 20% in 2010: Gartner Gartner projects robust growth in the global PC market, forecasting a 20 percent increase in total shipments, and a 12 percent uptick in dollar sales. |
Bank Systems & Technology
January 30, 2005
Antone Gonsalves |
CIOs Shop For Tools to Help Grow Businesses Focus has shifted from products that will help control costs to those that can help companies grow their businesses, according to a survey of more than 1,300 CIOs in 30 countries by Gartner. |
InternetNews
May 12, 2009
Michelle Megna |
Focus on SEO, Open Source to Boost Online Sales Even in a recession, e-commerce firms can improve sales while cutting costs - Gartner provides five strategies for doing so in a report. |
InternetNews
October 22, 2010 |
Mobile Market to Hit $1T by 2014: Gartner Gartner predicts big things for the mobile sector, projecting that the collective market for mobile devices, applications and services will reach $1 trillion by 2014. |
CRM
March 20, 2013
Kelly Liyakasa |
Deriving Value from Big Data Diverse data sets add to complexity but present new insights. Companies are tapping into social data and using it to leverage transactional sales data around purchases, as well as deliver marketing messages that could impact future buying habits |
CRM
April 1, 2014
Sarah Sluis |
Gartner BI Summit Focuses on Uniting Technology Evangelist and Skeptic A pragmatic approach can unlock strategic and monetary value of information. |
CIO
January 1, 2014
Adam Dennison |
Follow the Money: CIOs Have Nothing to Fear From CMOs Our publisher doesn't buy the notion that CMO budgets for IT will outstrip those of CIOs in the coming years, citing new State of the CIO research to prove it. |
InternetNews
May 4, 2010 |
CFO Calling the Shots in IT: Study A Gartner and Financial Executives Research Foundation study finds that increasingly, IT is reporting to CFOs. A look at the implications. |
CRM
May 2011
Brittany Farb |
Social CRM Software Spending Expected to Hit a Milestone Spending on social software to support sales, marketing, and customer service will exceed $1 billion worldwide by 2013, according to a study by Gartner. |
CRM
July 9, 2010
Lauren McKay |
Jive and Lithium Top Gartner's First-Ever Magic Quadrant for Social CRM According to Gartner, social CRM application spending will grow at a faster rate than traditional CRM spending. Here is a brief break-down of the market. |
InternetNews
June 22, 2010 |
Cloud Services Boom Well Underway IT research firm Gartner predicts worldwide cloud services revenue will top $63.3 billion this year alone. What's driving the growth? |
InternetNews
July 6, 2010 |
Gartner Revises IT Spending Forecast for 2010 The research firm trims its 2010 forecast for global IT spending. What areas still look strong? |
InternetNews
October 20, 2009 |
Cloud, Social Computing Lead Gartner's Top 10 Tech research firm presents its list of top 10 technologies and trends for enterprises in 2010. |
CRM
February 11, 2013
Judith Aquino |
Meeting the Needs of the Always-Connected Consumer Forrester Research and Gartner uncover trends driving marketing decisions for 2013. |
CRM
June 2, 2003
Martin Schneider |
News in Brief Gartner has reviewed the top midsize CRM vendors in its latest Magic Quadrant study... More than 60 percent of retail companies anticipate a significant increase in their expenditures for CRM during the next two years... The speech recognition market is projected to increase... etc. |
InternetNews
May 31, 2011
Stuart J. Johnston |
Server Shipments and Revenues Jump in Q1 Global server shipments and revenues grew at a healthy clip in the first quarter, according to a new report from Gartner. |
InternetNews
November 29, 2005
Sean Michael Kerner |
Gartner Predicts Key Tech Trends for 2006 A research firm identifies six trends that will shape the IT industry next year and beyond. |
The Motley Fool
July 28, 2011 |
Gartner Earnings Preview Gartner will unveil its latest earnings on Tuesday, August 2. Analysts strongly back Gartner. |
InternetNews
December 20, 2010 |
Enterprise Social Media on Record Revenue Pace Research firm Gartner issues a strong forecast for the growth of social media software in the enterprise. What are the key drivers? |
CIO
November 15, 2001
Marc Ferranti |
Gartner, Align Thyself - How Gartner recognized its own alignment problems, the processes it developed to recover strategic alignment, and a behind-the-scenes look at the IT operations of the uber-analysts... |
CRM
March 27, 2015
Pam Plyler |
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers. |
CIO
January 18, 2012
Mikael Ricknas |
Survey: Business Intelligence Back on Top of CIOs Minds Business intelligence and analytics have again become the top technology priority for CIOs, replacing cloud computing. |
CRM
December 2009
Lauren McKay |
Information Overload As consumers deal with an increasing amount of information - and as they embrace more mechanisms to engage with that information - there comes a need to search out what's important, or filter out some of the noise. Through this tidal wave of information, how can businesses manage to connect? |
CRM
June 2010
Lauren McKay |
Crafting a Community Companies can corral as many customers as they like, but any true community has to truly benefit its members - customers and companies alike. |
CRM
September 10, 2015
Oren Smilansky |
Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth Organizations must embrace ongoing engagement with customers -- and shape their digital experiences accordingly. |
InternetNews
June 23, 2005
Roy Mark |
Confidence in E-Commerce Waning Gartner survey shows one of out three Internet users buying less online, largely because of concerns over data security. |
InternetNews
August 29, 2005
Tim Gray |
Financial Service Providers Should Outsource More To improve the bottom line, financial firms should send IT work out. |
InternetNews
July 9, 2004
Erin Joyce |
Spending on Semis Stays Hot Gartner says capital spending will remain strong throughout the year. |
InternetNews
October 20, 2010 |
IT Spending to Hit $2.5 Trillion in 2011: Gartner Research firm Gartner is out with a cautious forecast for global IT spending, projecting that budgets will inch up 3.1 percent next year, reaching $2.5 trillion. |
InternetNews
October 18, 2007
Sean Michael Kerner |
HP, Dell Battle Atop Global PC Shipments List PC vendors swap positions in the U.S., according to the latest IDC and Gartner reports about the market that is outperforming expectations. |
CRM
May 2, 2005
Phillip Britt |
Making Use of Analytics Analysis is an increasingly important part of CRM, yet it's misunderstood by many executives. Here are tips on how to use business intelligence. |
CRM
March 1, 2008 |
destinationCRM Dashboard Highlights from online news stories. |
InternetNews
November 29, 2010 |
iPad Impacts PC Sales: Gartner Research firm Gartner says growing interest in Apple's iPad and other "media tablets" led it to forecast slower growth in PC shipments. |
InternetNews
January 24, 2011 |
Cloud, Virtualization Driving 2011 IT Spending While the recession still has IT budgets in deep freeze, CIOs in 2011 are turning their resources to new models of computing, including the cloud and virtualized environments. |
InternetNews
June 24, 2004
Sean Michael Kerner |
Global IT Growth With India leading the pack, IT services revenue climbed around the world last year, says Gartner. |
InternetNews
December 8, 2006
David Needle |
A CIO List For The New Year Gartner has resolutions it says IT execs need to adopt if they want to thrive in the coming year. |
InternetNews
June 10, 2010 |
Chip Shortages to Ease by Year End: Gartner At the moment, chip makers are scrambling to meet demand that is outpacing their production capacity, but research firm Gartner expects the market to begin to return to balance later this year. |
CRM
August 19, 2010
Lauren McKay |
Jive, Lithium Lead Another Social Scene, the Gartner Magic Quadrant for Externally Facing Social Software The Gartner Magic Quadrant for Externally Facing Social Software (EFSS), focuses solely on interactions that pass beyond an organization's firewall. Here are the important players in the market. |
InternetNews
October 4, 2010 |
Data Center Power Bills Sap IT Budgets: Gartner Research firm Gartner highlights rising costs of data center energy consumption, advising enterprises to take a systematic approach to measuring and containing expenses. |
InternetNews
December 15, 2008
Richard Adhikari |
Enterprise Software Demand to Weaken The recession and companies' consequent belt-tightening will see worldwide demand for enterprise software grow more slowly than expected, by 6.6 percent next year to total $244.3 billion, research firm Gartner said. |
IndustryWeek
November 13, 2009 |
Top 10 IT Strategies for 2010 Cloud computing, advanced analytics and flash memory will be among the IT concepts on the radar of many companies in 2009. |
InternetNews
July 19, 2005
Sean Michael Kerner |
Long Live The PC Market? Gartner and IDC report a healthy second quarter, as mobile PCs continue to drive growth. |
InternetNews
April 15, 2010 |
PC Sales Rebounding, Set for Growth, Say Analysts Both Gartner and IDC found plenty of positives in their PC sales reports covering the first quarter of 2010. But where are business sales headed? |
