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InternetNews
May 3, 2011 |
Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now?   |
CRM
June 20, 2013
Kelly Liyakasa |
Jive Software Steps Up Mobile Strategy An interest in enterprise collaboration fuels product development, integrations. |
InternetNews
June 17, 2010 |
Wrestling with Enterprise 2.0's ROI Is it possible to quantify the benefits of Enterprise 2.0 technologies? |
Entrepreneur
November 2007
Amanda C. Kooser |
Get Your Collaboration 2.0 Online collaboration is bringing scattered employees together - and platforms keep adding features to get your attention. |
CRM
February 5, 2013
Kelly Liyakasa |
HootSuite Integrates with Socialcast Social media management system HootSuite has added enterprise social collaboration platform Socialcast to its app directory, further adding to the buzz around social collaboration being a top IT trend for 2013. |
CRM
August 2013
Kelly Liyakasa |
Collaboration Makes Good Sales Great World-class organizations leverage teamwork and collaboration technology to be more successful. |
CRM
September 12, 2014
Byron Matthews |
Collaborative Customer Relationships Matter When businesses and customers are on the same team, everyone wins. |
CRM
June 2013
Kelly Liyakasa |
Collaboration Meets Community Platforms Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost. |
InternetNews
December 28, 2010 |
Software Year in Review: Top CRM Stories of 2010 When it comes to the popular topic of CRM, Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's most popular articles. |
InternetNews
November 4, 2008
Richard Adhikari |
Salesforce Pushes Enterprise Collaboration As it moves more strongly into the cloud, Salesforce.com is also moving strongly into making collaboration easier. |
CRM
September 24, 2013
Sarah Sluis |
Simplify360 Announces Integration with Salesforce.com Update will let companies create leads or cases from social media conversations. |
CRM
July 6, 2012
Otavio Freire |
Enabling Social Collaboration with Social Compliance Monitoring, tracking, and reporting for risk management. |
CIO
January 23, 2015 |
CIOs Deploy Different Social Tools for Different Types of Collaboration Jive, Jabber, Yammer, SharePoint, Lync -- CIOs roll out a variety of collaboration tools to fit the work styles of various types of far-flung employees |
CRM
June 2015
Jim Dickie |
What We've Got Here Is Failure to Collaborate If networking systems are underused, don't blame the technology |
CRM
June 2011
David Myron |
Why Should I Trust People Like Me? Now that trust in "people like me" has been steadily on the decline, does it signify the death knell for community platforms? I think not. |
CIO
November 30, 2009 |
Collaboration: Interaction Disconnect It is easier to set the goals for collaboration systems than to achieve the intended results. |
CRM
September 2013
Kelly Liyakasa |
Mobility, Collaboration Mark Enterprise Evolution Businesses are taking a cue from the consumer world. |
CRM
January 12, 2011
Koa Beck |
Salesforce.com Acquires Dimdim Salesforce.com last week completed its acquisition of Dimdim for approximately $31 million in cash. |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
December 2011
Jim Dickie |
Sales Collaboration: Can I Get a Little Help Here? Keeping pace in a changing world is difficult. So what can companies do to make that easier? They can make the right types of investments in sales collaboration CRM solutions. |
InternetNews
July 12, 2010 |
Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September. |
Information Today
April 29, 2013 |
FirstRain Releases Expanded Set of Analytics Actions for Salesforce.com Using these unique analytics-based actions, sales professionals can instantly convert useful customer analytics into the activities that increase team collaboration, improve alignment with customer strategies, and drive revenue. |
The Motley Fool
November 20, 2009
Tim Beyers |
Can salesforce.com Talk Its Way to Bigger Profits? Not just a social network for salesforce.com users, Chatter proposes to blend feeds with document sharing and business intelligence. |
The Motley Fool
December 13, 2011
Rick Aristotle Munarriz |
Jive Is Alive The social networking platform provider for corporations goes public. |
IndustryWeek
December 16, 2009 |
Unstructured Collaboration is Key to Increased Innovation and Business Agility in 2010 In 2010, manufactures will adopt social collaboration tools as they look to integrate social computing tools and platforms into their business processes, linking internal communities and external communities. |
InternetNews
January 10, 2005
Susan Kuchinskas |
Microsoft Hosts Messaging for SMBs Microsoft said its release of Microsoft Solution for Hosted Messaging and Collaboration Version 3.0 intends to provide a cost-effective way for small and medium-sized businesses to get advanced messaging functions. |
CRM
November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |
CRM
April 11, 2014
Bob La Loggia |
8 Tips Every SMB Should Know Ensure loyalty by putting customers first. |
CRM
August 23, 2013
Connor Marsden |
The Role of Social CRM These channels present incredible opportunities for companies to add another dimension to understanding customers, key decision-makers, and trends that drive meaningful dialogue. |
CRM
June 7, 2010
Carlos Diaz |
5 Things You Need from Your Community Management Platform Making conversations the center of innovation and business strategy. |
CIO
July 20, 2011
Chris Kanaracus |
How Salesforce.com Plans to Extend Its Enterprise Reach Salesforce.com is taking steps to build a bigger platform to support collaboration, application development and social networking in order to create a larger enterprise presence. |
The Motley Fool
May 5, 2004
Mark Mahorney |
Open Text Potential Open-Ended Content Management Systems companies could see big growth ahead. |
The Motley Fool
July 9, 2010
Eric Bleeker |
Can Microsoft Dominate the Cloud? Microsoft's cloud-computing strategy has come together. |
CRM
September 1, 2009
David Myron |
CRM Bucks the Downward Financial Trend The CRM industry grew 12.5 percent in 2008, to $9.15 billion. |
CRM
August 2003
Paul Greenberg |
Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction. |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
September 16, 2014 |
Jive Integrates with Microsoft Office 365 Jive Connectors for Office 365 bridge the gap between on-premises and cloud. |
Information Today
November 2, 2009 |
PBworks Announces Real-Time and Voice Collaboration Geographically distributed teams will be able to work together on writing content, creating meeting notes in real time and enjoying other interactive features that previously required a face-to-face meeting. |
CRM
August 17, 2012
Dan Schleifer |
Extending the Definition of Social CRM Improving conversations should be a key element |
The Motley Fool
September 24, 2008
Anders Bylund |
Frisky Cisco Sees Serious Cash Swells Networking titan Cisco Systems has slapped a dollar value on its burgeoning portfolio of net-based collaboration tools -- $34 billion. |
Wall Street & Technology
March 19, 2007 |
Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI. |
Entrepreneur
January 2009
Amanda C. Kooser |
Collaborate Virtually Interactive web conferences with desktop sharing have gotten us used to the idea of online collaboration. Work together online with these new services. |
CRM
February 2010
Jessica Tsai |
Google Wave Makes a Splash in CRM Google Wave isn't the first to wade into real-time collaboration, but the tsunami of buzz may drown the competition. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
CIO
January 15, 2002 |
Seven Tips for Successful B2B Collaboration Organizations need to view security as a business enabler that gets the right people to the right resources rather than simply as a means of shutting people out. Here are seven tips for making security work for smoother collaboration... |
InternetNews
December 8, 2008
Erin Joyce |
Salesforce.com Connecting the Clouds Sneak peeks at next year's products builds on expanding the integration with Amazon, Facebook and Google. |
InternetNews
May 7, 2010 |
Microsoft Strengthens SharePoint Security Two new products, Forefront Protection 2010 and Active Directory Federation Services 2.0, are designed to provide secure collaboration for users of Microsoft's SharePoint. |
CIO
April 25, 2012
Lauren Brousell |
Desperately Seeking the Right Social Enterprise Tool? Parsons wanted to encourage collaboration and ditch its old-school ways by adopting an enterprise social platform. When a Yammer pilot fell flat, all eyes were on Jive. |
CRM
August 10, 2010
Joshua Weinberger |
CRM Evolution '10: All the Links You Need Your one-stop shop for all the links, coverage, and blogposts of this year's conference. |
InternetNews
January 13, 2005
Michael Singer |
Enterprise Braces for Oracle's Impact Government, financial services and manufacturing are the enterprise sectors that will feel the first ripple effect of the new Oracle, according to research published this week. |
