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CRM
February 7, 2011 |
Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.   |
Entrepreneur
December 2004
Mike Hogan |
Tall Order Cellular carriers have been busy improving call quality, but will it last? |
CRM
April 2015
Leonard Klie |
The Switching Economy Hits Home Poor customer service accounts for most company defections. |
BusinessWeek
July 1, 2010
Greg Bensinger |
Wireless Data: The End of All-You-Can-Eat? AT&T's switch from unlimited plans may set the tone for U.S. carriers. |
InternetNews
October 26, 2007
David Needle |
Report: Buying Wireless Becoming More of a Hassle Sales staff and long waits aren't winning over wireless customers. |
CRM
April 1, 2007
Coreen Bailor |
Winnowing Customer Care Woes Craft applications with touch-tone and speech-enabled IVRs based on customer needs. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
InternetNews
June 18, 2010 |
Is Verizon Next to Adopt Tiered Data Plans? Verizon may follow AT&T's lead in shifting from a one-size-fits-all data plan to multiple price plans for various levels of data consumption. |
The Motley Fool
August 24, 2007
Dave Mock |
China's Great Walled Garden Chinese wireless providers China Mobile and China Unicom have been methodically transforming their service offerings to follow in the footsteps of their American brethren. This trend reminds investors that the power in the mobile value chain resides with the carrier. |
InternetNews
October 13, 2009 |
Apple iPhone Tops BlackBerry in Business: Study BlackBerrys may be the favorite of IT directors, but iPhone wins with consumers. |
PHONE+
July 28, 2009
Cara Sievers |
Surprise Surcharges When comparing rates during the quoting process or working with a customer to decipher line items on bills, agents often come up against hidden charges and are forced to provide an explanation for the fees. |
InternetNews
November 14, 2008
Judy Mottl |
Tough Economy Not Hurting Smartphone Sales Mobile phone users are increasingly happier with devices and willing to pay more for feature-rich handsets and data services, according to a new report. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
The Motley Fool
October 12, 2011
Alex Planes |
Could This Be the Beginning of a Spectrum War? Microsoft fires two warning salvos at mobile carriers. |
The Motley Fool
January 19, 2012
Rick Aristotle Munarriz |
Can AT&T Sneak In a Price Hike Here? AT&T data plans are inching higher in capacity and price over the weekend for new customers. |
BusinessWeek
February 9, 2011
Brendan Greeley |
Wireless: Overstating Smartphone Data Hogs? Smartphone power users may not be the problem the wireless industry would have you believe |
The Motley Fool
June 4, 2010
Eric Bleeker |
Time to Go Bearish on Wireless Companies? With two players at the bottom of the industry with more to gain than lose by not playing nice, there may be pain and pricing squeezes ahead for American wireless players. |
Financial Advisor
May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. |
The Motley Fool
August 15, 2011
Rick Aristotle Munarriz |
4 Reasons Why Apple Won't Buy T-Mobile Wireless? More like brainless. |
The Motley Fool
July 6, 2011
Rick Aristotle Munarriz |
Verizon Shoots Smartphone Owners With a Cap Gun Verizon Wireless will stop offering unlimited data plans to new accounts starting tomorrow. Existing customers will be able to stay on, even if they upgrade their phones. |
The Motley Fool
June 11, 2010
Rex Moore |
Airlines Turn the Corner Profits are down, but passenger satisfaction is up. |
CRM
April 1, 2006
Coreen Bailor |
Market Focus: Telecommunications: Sharpen the Focus on Agent Training/Answering the Call Bring specialized agents into the mix to enhance service levels for wireless companies as CSRs work to understand new products and services. Poor customer care can quickly translate into lost business. |
PC World
December 20, 2006 |
Selecting Your Cell Phone Service Choosing the right cell phone carrier and plan is just as important as picking the phone itself. Here's what you need to know before you go shopping. |
The Motley Fool
February 19, 2008
Dave Mock |
Verizon and AT&T: No Limits? New plans by the two largest service providers in the U.S., offering unlimited talk, will change forever the wireless landscape. |
InternetNews
November 7, 2008
Judy Mottl |
iPhone Tops in Satisfaction for Business Users Apple's device takes top honors in a J.D. Power customer satisfaction survey - beating out recent BlackBerry offerings from RIM and others. |
PC Magazine
March 20, 2011
Sascha Segan |
AT&T Buys T-Mobile: Great For Them, Bad For You AT&T said today it would buy T-Mobile, which is a great idea for the two carriers and a lousy deal for American consumers. |
PHONE+
May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. |
InternetNews
August 24, 2009 |
AT&T Requires Data Plans With New Smartphones AT&T will soon begin requiring new smartphone customers to buy into its $30 unlimited monthly data plan. |
| PHONE+ |
US Signal Selected as a PHONE+ Top 50 Channel Program US Signal is a full-service fiber-optic solutions provider, offering a wide range of carrier-class telecommunications solutions to carrier, wholesale and enterprise customers throughout the Midwest. The company was selected as a Top 50 Channel Program. |
PHONE+
February 23, 2010
Henderson & Sievers |
Betting on Transformation -- What's the Payoff? There is no doubt that the communications marketplace is ripe with opportunities, but it also makes the task of figuring out how to grow your communications agency, VAR, integrator or dealership that much harder. |
PC Magazine
February 26, 2009
Sascha Segan |
iPhones for Verizon? iPhones for Everyone! Of course Apple wants to bring the iPhone to Verizon. There's just one big hitch. |
InternetNews
March 28, 2008
Judy Mottl |
Mobile Content Hunger Bodes Well For Carriers When it comes to mobile content there's little customer loyalty to wireless carriers, except when it comes to ring tones and games, according to a new report from ABI Research. |
Entrepreneur
August 2006
Mike Hogan |
Hold On Tight How to get a better deal from your cellular provider. |
AskMen.com
Michael Estrin |
Cell Phone Money-Saving Tips A cell phone can feel like a recurring and often growing expense. But rest assured that there are ways to minimize your fees. |
PC Magazine
November 19, 2009
Sascha Segan |
Your Free Phone Cost $240 Think you're getting a cell phone for free? No way. |
PC World
July 25, 2007
Grace Aquino |
Before You Buy a Cell Phone Today's wireless phones? Cool. Shopping for them? Complicated. Here's what you need to know about carriers, plans, data networks, contracts, and more. |
BusinessWeek
December 17, 2009
Burrows & Kharif |
Can AT&T Tame the iHogs? Talk of tiered pricing angers iPhone users, but there may be no other choice. |
InternetNews
June 17, 2009
Michelle Megna |
Wireless Carriers Defend Text Message Pricing AT&T and Verizon defend text-message price hike and exclusive contracts on Capitol Hill. |
The Motley Fool
October 27, 2009
Tim Beyers |
A Case for Shorting Telecom Where's the competitive advantage if the contracts go away? |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
PHONE+
December 30, 2009
Khali Henderson |
How Is the Agent Channel Organized? The indirect channel for communications network services has evolved somewhat differently than those for voice and data telephony gear. |
Registered Rep.
August 1, 2006
Halah Touryalai |
(I Can't Get No) Satisfaction A recent survey suggests investors have higher rates of satisfaction with regional and independent broker/dealers than with wirehouse firms. |
Registered Rep.
March 5, 2004
John Churchill |
Is Smaller Better? According to J.D. Power & Associates' "Full-Service Investor Satisfaction Study," regional firms, through more "proactive contact in managing customer accounts," receive higher satisfaction ratings than some of the major national brokerage houses. |
PHONE+
August 18, 2009
Anurag Gupta |
Open-Device Policies Create Opportunity for VARs As mobile device manufacturers continue to look for additional revenue streams in the U.S. marketplace, more and more of them are turning to the enterprise channel as a prime target of opportunity. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
The Motley Fool
April 4, 2007
Dave Mock |
Sprint Sees No Limits Sprint's new unlimited calling plan stands to revolutionize the wireless industry. |
PC World
September 2004
Laurianne McLaughlin |
Smart Talk Time for a new cell phone, service plan or both? Use this guide to pick the perfect ones for your needs and budget. |
The Motley Fool
August 1, 2011
Rick Aristotle Munarriz |
1 More Reason to Hate AT&T The tollbooths are growing closer to AT&T customers. |
InternetNews
September 29, 2006
Roy Mark |
Telecoms Refuse to Endorse Pretexting Bill Wireless carriers today said pretexting for telephone records should be criminalized, but were silent when it came to backing a bill imposing additional requirements on carriers to protect consumer records. |
The Motley Fool
August 25, 2004
Bill Mann |
Don't Make the Babies Cry The telecom industry has endured some tough times, but there is a long, long way in between "not failing" and providing an attractive equity investment. |
