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CRM
July 2012
David Myron
CRM Moves to an Outside-In Approach Organizations must put customers first -- especially when making changes to their staffing structure, processes, or technology. Doing so will mark the beginning of your outside-in strategy. mark for My Articles similar articles
CRM
July 2012
Leonard Klie
Listening to the Voice of the Customer As companies adopt voice of the customer solutions, customers expect them to act on their feedback. mark for My Articles similar articles