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The Motley Fool
July 14, 2009
Adrian Rush |
YouTube Breaks United Even if United breaks guitars, the Web holds the power to foil substandard customer service.   |
The Motley Fool
December 16, 2009
Adrian Rush |
Cyber-Shaming 2, Customer Service 0 The power of the Web teaches Sears a valuable lesson. |
HBS Working Knowledge
November 29, 2010
Julia Hanna |
HBS Cases: United Breaks Guitars Harvard Business School marketing professor John Deighton and research associate Leora Kornfeld offers an object lesson in the dangers social media can bring for big, recognizable companies and their brands. |
InsideFlyer
December 2012 |
60 Seconds with Peter Shankman, author and entrepreneur in social media, marketing and customer service. As a frequent business traveler who has flown nearly two million miles with United Airlines alone, Shankman is also a frequent commenter on business travel. |
CRM
May 31, 2011
Brittany Farb |
Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced. |
InsideFlyer
October 2012
Ric Garrido |
Hotel Miles Most frequent flyer programs allow members to earn miles when staying at hotels. The table below shows which airlines partner with each of the 10 major global hotel loyalty programs. |
InsideFlyer
July 2011 |
Life in the Air: Part 2 A conversation with mileage-savvy frequent flyers. |
InsideFlyer
December 2009 |
As the World Turns A close look at three global airline alliances addresses questions regarding the industry, as well as customers. |
The Motley Fool
December 23, 2009
Claire Stephanic |
Will the Airline Industry's New Strategy Work? Attempts to nickel-and-dime customers can only go so far, so airlines are trying out a new strategy. |
The Motley Fool
December 1, 2010
Selena Maranjian |
Why Companies Shouldn't Listen to Customers Sometimes, giving customers exactly what they want won't help you. Many of the most successful and dominant companies boast great traditions of innovation. |
Entrepreneur
September 2007
Gwen Moran |
Lead the Way In the Information Age, customers want to hear you say more about your product and what it can do for them. |
InsideFlyer
August 2008 |
Straight from the horse's mouth- Part 2 Interview insights from executives of Delta Air Lines, Red Lion Hotels, Star Alliance Services GmbH, American Airlines, and Jonathan Miles, author of Dear American Airlines. |
InsideFlyer
March 2007 |
Low-Fare Airlines Conquer the World A look at the new low-fare carriers in countries outside the Americas, and more specifically, their relation to frequent flyer programs. |
InsideFlyer
March 2013 |
60 Seconds with Lucky of One Mile at a Time Lucky, a.k.a. Ben, is a travel consultant, travel writer and avid points collector. Along with One Mile at a Time, Ben stays busy with PointsPros.com, a travel consulting service specializing in award trips. |
CRM
June 2012
David Myron |
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." |
The Motley Fool
January 5, 2004
Selena Maranjian |
Starring Southwest Airlines Reality TV hits the airport in a transplant of a British series whose American incarnation will star Southwest Airlines |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
The Motley Fool
August 14, 2008
Rich Duprey |
Why Are Airline Stocks Flying High? Just a few months ago, soaring oil prices supposedly sounded their death knell. |
InsideFlyer
January 2009 |
Alaska and Delta Flight Bonus Delta Air Lines and Alaska Airlines have announced they are becoming "preferred alliance partners" and customers of both airlines will benefit from being able to use each airline's lounges and reciprocal frequent flyer benefits. |
InsideFlyer
March 2010 |
60 Seconds with Craig Landry - Aeroplan's Senior Vice President, Partnership and Rewards In 2009, Aeroplan issued an average of 5,600 awards per day and to date, more than 600 billion miles have been redeemed for over 16 million seats. The Senior Vice President of the company talks about the frequent flyer program. |
Search Engine Watch
August 13, 2009
Sage Lewis |
Promotions Come in All Shapes, Sizes, and Colors We often think of promotions as giving something away or getting people to enter a contest. But there can also be promotions to raise awareness about a management issue on social media. |
InsideFlyer
April 2012 |
Randy Petersen's Opening Remarks Randy looks at the fate of Frontier Airlines and American Airlines. |
InsideFlyer
January 2015 |
7 Frequent Flyer Myths Debunked To explore frequent travel myths versus facts, we asked BoardingArea and Prior2Boarding bloggers to share their expertise and added a bit of our own expertise. |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
InsideFlyer
July 2005 |
Hidden Assets? A look at what value frequent flyer programs have as hidden airline assets, and what going public might mean to members. |
The Motley Fool
February 3, 2005
Lawrence Meyers |
Why I Won't Invest in Airlines Oil prices, poor management, terrorism -- what's not to hate about the airline industry? Investors have so many other places to put their money. Why put it in a doomed industry? |
InsideFlyer
June 2010 |
United and Continental Merger The new United Airlines will surpass Delta Air Lines as the world's largest carrier and serve 370 destinations in 59 countries. |
The Motley Fool
March 29, 2011
Shubh Datta |
One American Industry Getting Squeezed by Japan's Earthquake As a gateway to Asia, Japan ranks among the most important hubs for certain U.S. airlines. However, the Japanese crisis appears to have 'broken' that link, exposing the airline industry's latest vulnerability. |
Pharmaceutical Executive
January 1, 2012
Elys Roberts & Sarah Phillips |
The Emergence of the Pro-Patient How can pharma embrace and interact with increasingly informed and demanding patients to bring positive outcomes for all? |
InsideFlyer
October 2012 |
Growing Fees Whether you love 'em or hate 'em (and we know you hate 'em), airlines fees are a lucrative business for the airlines. |
BusinessWeek
March 1, 2004
Zellner & Arndt |
Cute New Planes, Same Old Problems Ted and Song won't solve their parent airlines' chronic money shortfalls. Can they compete with the already established large discounters? |
CRM
December 13, 2004
Chris Selland |
Will CRM Put You Out of Business? Take a lesson from the airlines in how not to use CRM technologies. Those "CRM" efforts were definitely not aimed at enhancing customer relationships; rather, they were an attempt to extract every last dollar from customers who didn't have a choice. |
AskMen.com
Mark Jenkins |
Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration. |
The Motley Fool
July 6, 2005
Chuck Saletta |
Great Brands Are Tough to Beat Airlines lack brand loyalty, and their dreadful finances bear that out. Value investors avoid companies like these. |
The Motley Fool
August 31, 2004
Tim Beyers |
Airfares Head North by Northwest The airline attempts to offset revenue shortfalls with a new tax on tickets. |
InsideFlyer
May 2013 |
Opening Remarks The exercise of knowing when to hold and when to fold with a loyalty program is often one of emotional hand-wringing that even the veteran frequent flyer such as myself can go through if you are engaged in the value of your currency and benefits like I am. |
The Motley Fool
January 3, 2005
W.D. Crotty |
America's Best Airline? Hawaiian Airlines is putting up impressive numbers, including some that really matter to travelers. |
