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How CIOs Can Help Facilitate Systems of Engagement The CEO community is turning to CIOs to help accelerate revenue growth and deepen engagement with customers.   |
The Motley Fool
January 3, 2012
John Reeves |
Steve Jobs: The Crazy Man Who Changed the World A review of Walter Isaacson's biography of Steve Jobs. |
CRM
August 17, 2015 |
Meltwater Partners with Sprout Social The partnership yields an integrated solution for intelligent social engagement. |
CRM
April 2014
David Myron |
Why Customer Experience Is a Bad Metric This year, we received more conference presentation pitches than ever before, and many of them focus on...you guessed it -- customer engagement. |
CRM
June 2014
Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |
Fast Company
Dec 2013/Jan 2014
J.J. McCorvey |
Productivity Apps Are Booming Here's why the productivity category is one of the hottest on the app market. |
CRM
October 1, 2006
Lior Arussy |
Beware the Faulty Satisfaction Survey Market research firms must measure complete experiences to help clients differentiate products and services. |
CRM
April 19, 2011
Leonard Klie |
Sitecore Releases the Customer Engagement Platform The new software solution combines analytics, interaction automation, and personalization across channels. |
CRM
June 3, 2011
Jason Peck |
Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success. |
Energize
August 1, 2011
Trina Isakson |
I'll Never Understand Why Executives Still Don't Understand Results of research on a leadership model of volunteer engagement. |
CRM
November 4, 2015 |
Livefyre Releases Engagement Cloud Livefyre Engagement Cloud finds and curates user-generated content for brands to use in their own marketing efforts. |
CRM
May 28, 2014
Maria Minsker |
SAP Launches Three Industry-Specific Customer Engagement Solutions Cloud solutions for the insurance, utilities, and retail verticals promise more customer centricity. |
CIO
February 23, 2015
McNabb & Leaver |
Customers Should Be at the Center of the CIO's Agenda CIOs should focus on systems that deliver a great customer experience at every interaction, according to Forrester Research analysts |
Information Today
September 9, 2014 |
Lexis Advance Upgrades Go Live LexisNexis launched a new, intuitive user interface (UI) for Lexis Advance, its online legal research solution. |
CIO
April 22, 2015 |
How to keep business sponsors hooked Tech initiatives won't succeed without ongoing business engagement. Here's how to get it. |
CRM
August 12, 2010
Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
CIO
November 30, 2011 |
Top Ten Tech Predictions for 2012 Michael Friedenberg, President and CEO of CIO magazine, weighs in with his top ten predictions for what will impact the IT-business landscape in 2012. |
CRM
October 2013
Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
CRM
January 10, 2014
Jeff Lautenbach |
Encouraging Brand Advocacy Five components of a better customer engagement system. |
CRM
September 10, 2015
Oren Smilansky |
Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth Organizations must embrace ongoing engagement with customers -- and shape their digital experiences accordingly. |
CRM
June 17, 2010
Mark Johnson |
The Voice of the Customer in the Community What does it mean for loyalty and engagement? |
IndustryWeek
July 11, 2012 |
Employee Engagement: Room for Improvement The news is positive; engagement is up, according to Aon Hewitt report. |
CFO
October 1, 2008 |
Discontent Runs High A lack of engagement in the job is all too common in North American workforces. |
CRM
September 2011
Ray Wang |
The Evolution of Social CRM Early adopters must build trust and community |
CRM
June 15, 2012
Alan Sultan |
Connecting Customer Acquisition with Mobile Engagement There's no reason to listen to your customer in mono -- there are comprehensive solutions that can manage acquisition, engagement, measurement, and retention without having to lock into a single ad network. |
CRM
July 25, 2013 |
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. |
CRM
December 30, 2011
Shamez S. Dharamsi |
Increase the Power of Your CRM Tools with Outsourcing Delegate 'lower-value' duties for a better ROI. |
CRM
March 2015
R "Ray" Wang |
7 Lessons to Learn in the Digital Shift Focus on relevancy to build loyalty and authenticity. |
CRM
March 27, 2013 |
Badgeville Launches Gamification Toolkit for Salesforce New integration solution helps companies increase adoption and value from their cloud application investments. |
CRM
July 2015
Barton Goldenberg |
From the CRM Trenches: A 30-Year Perspective Technology has changed everything but this: People are still the name of the game |
CRM
December 2015
Garrison Wynn |
Do Your Call Center Agents Think They Have a Good Job? Engaged workers will feel connected to the bigger picture |
CRM
April 25, 2014
Duke Chung |
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. |
