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CRM October 2011 Leonard Klie	Customer Satisfaction: Don't Leave Work Without It A contact center executive at American Express takes a holistic approach to support.
CRM October 2011	Feedback from CSRs Spawns Relationship Care Relationship Care has been the driving force behind some recently launched servicing capabilities at American Express for both customers and customer service representatives.
AskMen.com Nick Kennedy	New Credit Card Rules The good, the bad and what you should be doing with your credit card accounts now that Congress has passed the Credit Card Accountability, Responsibility and Disclosure Act.
CRM December 2013 Leonard Klie	Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
InsideFlyer May 2009	AMEX Doubles Up American Express Membership Rewards members can earn double points filling up their gas tanks and stocking up at the grocery store this year.
InsideFlyer May 2009	AMEX Cancelled Cards and Points Many American Express cardmembers have seen their cards cancelled because of the credit crunch. This means no more membership rewards points.
The Motley Fool April 20, 2007 Emil Lee	American Express Excels As peers stumble, this credit card company shines. Investors, take note.
The Motley Fool October 22, 2004 Selena Maranjian	Credit Cards Spur Suicides Massive debt is alarming, but there's hope. You can pay it off.
InsideFlyer November 2014	AMEX at the Golden Arches By December, American Express Membership Rewards members in the U.S. will be able to use their points at the time of payment at all U.S. McDonald's.
The Motley Fool October 26, 2004 Alyce Lomax	Giving Credit to AmEx Given the current economic climate, is AmEx about to charge it up? Third-quarter net income at American Express rose 14% to $879 million, or $0.69 per share.
The Motley Fool March 22, 2006 Selena Maranjian	Credit Card Payments Are Doubling Sounds bad, but it's actually a good thing for consumers. Here's why.
CRM February 7, 2011	Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Bank Systems & Technology July 29, 2009 Maria Bruno-Britz	Jack Henry Rolls Out BIG Rewards BIG Rewards was created with Saylent Technologies to give banks a deeper solution for customer stickiness.
Inc. September 2006 Jennifer Gill	Smart Questions For Your Credit Card Company More than six billion credit card offers jammed mailboxes last year, and competition among business card issuers for new customers is fiercer than ever. Here's what to ask about the fine print so you get the best deal.
InternetNews January 27, 2010	Small Businesses Embrace Web Payment Plays American Express Open's Accept Pay and BillShrink.com's BillShrink for Business are a pair of new online tools that small businesses can use to streamline their accounting processes and improve their bottom lines.
The Motley Fool May 9, 2007 Tom Taulli	Stocks for Mom: American Express The stock has formidable competitive advantages and long-term growth opportunities.
The Motley Fool May 27, 2009 James Brumley	Take Advantage of Credit Card Reform The recently enacted Credit CARD Act of 2009 gave consumers some valuable protection against card rules that, for some, were the equivalent of financial quicksand.
InsideFlyer August 2014	Membership Rewards Transfers American Express Membership Rewards program no longer allows points to be transferred to accounts other than the cardmember's account or an authorized user on the same account.
The Motley Fool February 22, 2010 John Rosevear	Why Credit Cards Will Still Burn You Credit card reform is a good thing. But it won't solve all the problems.
The Motley Fool August 24, 2009 Dan Caplinger	Why Banks Are Jumping For Joy Think new credit card rules are bad for issuers? Think again.
The Motley Fool December 13, 2007 Selena Maranjian	Chase Does Right for Consumers Chase credit cards will soon offer better terms.
CRM August 26, 2011 Rajaram & Manasa	The Next Frontier in Call Center Analytics Investing in operations is not enough. Ideally, companies would invest unlimited funds into ensuring that each and every customer receives a personal, efficient call center experience.
The Motley Fool April 5, 2006 Selena Maranjian	Good Credit Card News Overstated The bottom line is that there have been fewer changes for the better than originally thought regarding new credit card minimum payment standards. Here are the specifics for the seven largest issuers: American Express... Bank of America... etc.
U.S. Banker June 2010	Customer Satisfaction Leaders, But Performance Laggards Community banks are among those getting it right in customer service. Meanwhile, the large national banks don t seem to be doing very much right in that area at all.
PHONE+ June 19, 2009 Khali Henderson	Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay.
U.S. Banker June 2011 Timothy H. Murphy	Credit Cards Are Making a Comeback Banks should capitalize on the resurgent use of credit cards by reinvigorating their cards business with more attractive and innovative offerings.
InsideFlyer April 2014	Amex Card Bonus The Platinum Card from American Express is offering 40,000 Membership Rewards points after you spend $3,000 on purchases on your new card within the first three months.
U.S. Banker May 2008 Beth Horowitz	What Have You Done For Me Lately? The challenge that retail bankers, credit-card issuers, merchants and payments-network officials face is creating a long-term relationship with a savvy consumer who is increasingly willing to switch institutional loyalties.
CRM September 1, 2009 Christopher Musico	Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores.
The Motley Fool March 29, 2011 Dan Caplinger	Say Goodbye to These Tightwads Banks eliminate debit-card rewards. What are they thinking?
Registered Rep. July 19, 2010 Jerry Gleeson	Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction.
AskMen.com Terence Channon	Top 10: Best Credit Cards Sign up for one of these top 10 best credit cards for great rates and rewards.
Bank Technology News April 2011	American Express to Take on PayPal? American Express Co. is going against its image as a brand for the elite, and up against PayPal, with the launch of a digital wallet it hopes will make it the payment choice for the masses -- in person, online and in mobile.
CRM February 2015 Leonard Klie	The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind.
Entrepreneur January 2005 C.J. Prince	Fantastic Plastic Paying recurring bills automatically by credit card is catching on big with small businesses.
The Motley Fool February 20, 2007 Mary Dalrymple	My Credit Card Drives Me Nuts It literally pays to pay very close attention to your credit cards. Check your statement against last month's to see whether anything has changed.
The Motley Fool August 22, 2006	Ideal Credit Cards Why use a mediocre card when another one might be cheaper and even pay you cash?
The Motley Fool April 5, 2011 Dan Caplinger	This Company Wants to Win Your Wallet The way you pay is changing. This company wants to profit from it.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
The Motley Fool October 19, 2007 Dan Caplinger	Reap Rewards With Debit Cards Banks that have historically kept the purse strings tight on debit card rewards have started to loosen up a bit.
Bank Technology News June 2005 Michael Sisk	Cards: Amex Flexes Its Muscles Overseas The financial firm's strategy of opening its merchant network to third parties has led to a flurry of deals in locales as familiar as the U.K. and as far-flung as Bulgaria, Latvia and Africa
InsideFlyer October 2011	AMEX 1,000 Bonus Points American Express Membership Rewards cardholders who pay with their American Express credit card can earn an additional 1,000 bonus points when staying at an Aloft, Element or Four Points by Sheraton hotel in the U.S. or Canada through Nov. 15, 2011.
Entrepreneur March 2007	Shopping Spree New business card gives you rebates.
Bank Technology News March 2007 Edmund V. Tribue	Call Centers Make or Break Relationships Bank service centers have become a crucial arena for managing customers' overall experience.
The Motley Fool November 9, 2010 Dan Caplinger	Yet More Ways Banks Hate You Fees are jumping as banks work around new laws.
The Motley Fool October 7, 2010 Dan Caplinger	Merchants Win the Credit Card Wars Expect stores to tell you how to pay.
The Motley Fool February 2, 2011 Selena Maranjian	8 Million Credit Card Customers Vanish As more folks put down the plastic, will banks suffer?
The Motley Fool November 24, 2006	Collegians and Credit Card Debt Those offers you get in college sound great, but you could end up paying for them for a long time.
The Motley Fool May 26, 2011 Dan Caplinger	Why Would You Give Away Free Money? Banks are looking at services that would do what PayPal does: let people send money to each other using email addresses or smartphones rather than forcing them to use checks or cash.
CRM October 2011 David Myron	CRM in 'Pursuit of Shared Goals' Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise.