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CRM
September 2010
Daniel Hong |
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center.   |
PHONE+
Jon Heaps |
Top 7 Targets for Hosted Contact Centers Identifying the right targets for hosted contact center solutions. |
CRM
September 2011
Donna Fluss |
Future of Contact Centers Clearly Lies in the Clouds Too compelling to ignore, the benefits include low startup costs and no capital investment |
CRM
October 1, 2005
Ken Landoline |
Contact Centers' Next Development It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises. |
CRM
May 2, 2005
Coreen Bailor |
Hosted Applications and VoIP: Ready for Contact Centers? Enterprises are debating these choices as their potential continues to mature. |
PHONE+
April 13, 2010
Frank J. Ohlhorst |
Hosted PBX Providers Can Lead the Way to Profits The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products. |
| PHONE+ |
A New Pricing Paradigm for Hosted VoIP? When discussing the pros and cons of a hosted VoIP implementation vs. an in-house PBX or IP PBX deployment, a little clarity would go a long way to helping customers and channel partners decide which option to choose. |
CRM
October 1, 2009
Donna Fluss |
Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice. |
PHONE+
April 29, 2009 |
Agent Model Suits Hosted IT Services Many vendors are finally warming up to the idea that delivering their functionality as a service is not such a bad idea. |
InternetNews
November 12, 2004
Sean Michael Kerner |
Study: Hosted E-Mail Growing Fast A new study from research firm Radicati Group found that hosted e-mail is growing at a faster pace than in-sourced e-mail. The firm estimated that more than two thirds (67 percent) of all e-mail accounts are hosted. |
PHONE+
July 21, 2009
Khali Henderson |
Hosted UC Catches Up to Hype Businesses of all sizes are embracing UC as a service. |
InternetNews
November 3, 2010 |
Windows 7 Gains Favor Among Businesses Windows 7 for business use is about to take off, according to a new survey from Forrester. |
PHONE+
June 16, 2009
Khali Henderson |
Hosted VoIP Sales Up In a Down Economy Whether you are an IP PBX dealer in denial or a reluctant telephony agent, it's time you thought long and hard about your stance on hosted VoIP. |
CRM
June 1, 2004
David Myron |
Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market. |
CRM
September 2015
Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
PHONE+
March 10, 2010
Kelly M. Teal |
Rapidly Expanding Hosted IP Provides Opportunities The unified communications industry will claim $30 billion in market share by 2013. |
PHONE+
Charlene O'Hanlon |
Hosted PBX Aids Channel Business Transformation Agents and VARs looking for a way to expand their businesses without having to invest a lot in education and infrastructure may find easy money in managed PBX services. |
InternetNews
October 25, 2004
Colin C. Haley |
Avaya Intros IP Telephony On Demand Taking a page from IBM's and HP's on-demand model, Avaya announced a new offering today to help service providers sell IP telephony and contact center applications to businesses for a monthly, usage-based fee. |
CRM
March 1, 2004 |
Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?" |
CRM
January 2010
Donna Fluss |
Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies. |
Information Today
May 9, 2011 |
Recommind Forms Strategic Alliance With LexisNexis for Hosted eDiscovery The new solution enables rapid deployment of Axcelerate On-Demand, Recommind's end-to-end eDiscovery review platform with Predictive Coding capabilities. |
PHONE+
Doug Allen |
Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
InternetNews
May 20, 2010 |
Capgemini to Sell Microsoft Online Services Capgemini signs on to sell and support Microsoft's hosted IT services on a worldwide basis. |
PHONE+
September 23, 2009
Khali Henderson |
Desktops in the Clouds What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. |
InternetNews
March 21, 2007
Michael Hickins |
Microsoft Puts SharePoint 3.0 in The Cloud Online hosting companies will be able to offer their customers features of Microsoft's most recent on-premise collaboration and communication tools, SharePoint Services 3.0 and Exchange Server 2007. |
InternetNews
November 28, 2005
Jim Wagner |
Microsoft Enhances Hosting Platform Microsoft is pushing mobility and security additions on its updated suite, Microsoft Solution for Hosted Messaging and Collaboration version 3.5 |
CIO
June 16, 2014
Joab Jackson |
Google Battles Amazon for Corporate Clouds Google says it's in the enterprise cloud market to stay. |
PHONE+
Hank Stringer |
Boost Hosted VoIP Sales With Complete TCO Comparison TCO analysis can be an effective tool for selling hosted VoIP solutions, but many are ineffective because they are incomplete. |
CRM
February 1, 2008
Donna Fluss |
2008 Contact Center Challenges Before managers can tackle primary goals, obstacles must be overcome. |
Global Services
December 7, 2008
James Champy |
What can Service providers do: Learn to Deliver More for Less Service providers can still grow during these challenging times. The reality, however, is that their profit margins will come under pressure. So service providers will have to adjust their business models to prosper and grow. |
CRM
March 1, 2005
Coreen Bailor |
Call Centers 24x7 Goes Virtual The contact center outsourcer implements Five9's hosted solutions to keep up with burgeoning business. |
CRM
November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
CRM
October 1, 2005
David Myron |
Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution. |
PHONE+
September 25, 2009
William Bumbernick |
Selling VoIP as a Disaster Recovery Solution Hosted VoIP improves telecommunications continuity and brings profit opportunity to channel partners. |
InternetNews
May 19, 2011 |
VMware Debuts Horizon App Manager VMware announced its new Horizon App Manager service this week. App Manager is a hosted cloud service that helps enterprises bridge their enterprise identity systems with cloud apps. |
InternetNews
March 23, 2005
Tim Gray |
Symantec Hosts Security Program The computer security software vendor launched Hosted Mail Security, a comprehensive set of services designed to protect businesses against spam and viruses. |
CRM
November 7, 2012 |
The Cloud Changes Everything in Oz Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report. |
CRM
June 2011
Leonard Klie |
Rural Arizona Drives Home Service Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite. |
InternetNews
March 31, 2006
Michael Hickins |
Microsoft Exchange Joins the Cloud Microsoft finally unveiled Microsoft Exchange Hosted Services today, giving the market a better look at the types of hosted services and prices it intends to offer going forward. |
CRM
December 2009
Donna Fluss |
Presence Is Accounted For Is unified communications the next disruptive technology for customer service? |
Inc.
November 2008 |
Calling the VoIP Way Basics of VoIP and help selecting the right VoIP you. |
InternetNews
February 29, 2008
Judy Mottl |
Wireless Price War a Boon to Enterprise Mobility The fixed-rate war raging between wireless service providers could benefit enterprises that aim to save money and gain even deeper data and Internet services for mobile workforces. |
CRM
February 10, 2012
Sean Canning |
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. |
Inc.
May 2008
Darren Dahl |
Clip Here and Save Big How to trim your IT budget without making sacrifices. |
Bank Systems & Technology
March 9, 2010
Penny Crosman |
Accenture Launches Mobile Payment Platform This hosted, pay-per-transaction solution can connect to users on mobile operators or web sites for large-scale implementation of mobile financial services and is said to adjust to extremes of network traffic. |
CRM
November 3, 2003
Martin Schneider |
News in Brief A report by Aberdeen Group says that more companies are taking a serious look at the hosted model... the worldwide analytic applications software market is forecast to reach more than $4.8 billion by 2007... financial services firms need to invest in next generation CRM technology... etc. |
T.H.E. Journal
April 2009 |
Special Section : Outsourcing School districts are discovering the benefits of shifting some of their operations onto online providers. It's a new way of doing business that has brought a change to K-12 environments, processes - and mindsets. |
PHONE+
April 20, 2009 |
PHONE+ ASKS: What's the Next Killer App for Agents? Communications for emergency management and remotely hosted IP PBXs are hot topics for telecommunications. |
InternetNews
February 24, 2011 |
Cisco Scraps Hosted Email Offering After more than a year of development and promotion of its Linux-powered hosted email service, Cisco calls it quits and discontinues the product. |
