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CRM August 2, 2010 Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
CRM May 2010 McKay & Weinberger |
Required Reading: Funneling the Future The flatter the world, the further the reach of the empowered customer. In his new book, "Flip the Funnel," Joseph Jaffe explains how that may finally bring down silos once and for all. |
CRM May 11, 2012 Jordan Socran |
Build Relationships Through Proactive Support Supporting connected customers has never been more important. |
CRM August 10, 2012 Jesse Noyes |
Seven Steps for a Social Contact Strategy When it comes to sales, establishing trust is key. |
CRM June 2015 Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
Search Engine Watch April 2, 2010 Brian Solis |
Optimize Your Brand for Sharing and Social Search in 11 Steps Providing the necessary means for individuals to find and actively share your content across the social Web is paramount to the survival of businesses in the era of curated search, social influence, and channeled attention. |
CRM February 2006 Barton Goldenberg |
The Future of CRM: Real Time Always on, always connected, real-time CRM will be the prevalent way to conduct business in 10 years. |
CRM June 2012 Leonard Klie |
Twitter: Hearing 140 Million Voices A growing number of brands are establishing social media command centers -- war rooms from which employees track and respond to customer comments, questions, and complaints on Twitter and other sites. |