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HBS Working Knowledge
February 22, 2010
Julia Hanna |
Manager Visibility No Guarantee of Fixing Problems Managers who merely put in time "walking the floor" are not doing enough when it comes to problem solving; in fact, it can make employees feel worse about their situation, says Harvard professor Anita Tucker.   |
HBS Working Knowledge
August 27, 2012
Paul Guttry |
Employee-Suggestion Programs That Work The key to operating a successful employee-suggestion program is to stop spending so much time on big-bang projects and focus on solving "low-hanging-fruit" problems. |
HBS Working Knowledge
June 28, 2010
Julia Hanna |
HBS Cases: Cincinnati Children's Hospital Medical Center This case explores how one hospital implemented its own version of health-care reform, taking overall performance levels from below average to the top 10 percent in the industry. |
Salon.com
December 7, 1999
Dena Bunis |
Medical mistakes are killing us Health plans covering federal workers will be the first to improve the quality of care. |
Managed Care
May 2005
Frank Diamond |
Hospitals May See Plans as Their New Confidant Not only can health plans pay for performance, they can offer a mechanism for confidential discussions of mistakes. |
Managed Care
December 2004
Adler & Schukman |
The Role of Managed Care In Patient Safety & Error Reduction Patient safety and medical errors have become the focus of increasing attention from the public, policymakers, and accreditation agencies. Managed care organizations clearly are important stakeholders in this issue. |
CRM
July 2011
Brittany Farb |
The Digital Age of Marketing Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015. |
CRM
August 1, 2005
Colin Beasty |
Learning the ABCs of Marketing An educational products company uses Omniture's SiteCatalyst to build its Internet marketing campaigns. |
HBS Working Knowledge
January 3, 2011 |
Most Popular Articles of 2010 Judging by the most-read articles and faculty working papers over the last year, our readers continue to be fascinated by the emergence of social networks and their potential impacts on business and management. |
Search Engine Watch
April 15, 2011
Jeremy Hull |
Geotargeting: A Great Local Search Option Breaking out separate geotargeted campaigns is a great tactic that will quickly improve the performance of any national Google AdWords account. Here are four steps to help you get started. |
