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Customers in the Cockpit Just because companies cede control of a customer relationship doesn't mean they cede influence. |
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May 2010
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CRM On Twitter Here are a few tweets from the top minds hammering out the movement known as vendor relationship management. |
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May 2010 |
V Is for Victory - But the Victory Isn't Yours The V also stands for vendor - as in vendor relationship management, which argues that customers are the ones in control of their relationships. |
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June 2015
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Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
August 2, 2010 |
CRM Magazine Announces Winners of 2010 CRM Market Awards With its ninth annual CRM Market Awards, CRM magazine honors the vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies. |
CRM
August 2010 |
The 2010 CRM Market Awards - Introduction Vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies are honored. |
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September 1, 2009
Lauren McKay |
The 2009 Influential Leaders - The Fast Follower Anthony Lye's vision for empowering enterprise employees with tools popularized on the consumer Web has dictated Oracle's social CRM roadmap. |
Fast Company
March 2000
Katharine Mieszkowski |
Clued In? Sign On! The interconnection of hundreds of millions of people via the Web doesn't represent just another sales channel or merely another opportunity to do the same work faster. It offers the potential to reframe some fundamental questions about business. |
CRM
May 2010
Marshall Lager |
The Rise of the A.C.R.O.N.Y.M. The Abbreviation Coalition for the Regular Overuse of Nothing You Meant is now called to order. |
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February 2015
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Gloomy CRM Forecasts Lead to New Opportunities The technology's benefits are too obvious to ignore. |
CRM
March 25, 2011
Jim Davies |
Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
August 16, 2012
Judith Aquino |
What Companies Miss on Their Social Engagement Journey Don't overlook your advocates and influencers. |
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July 2013
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A Delicate Balance Are CRM vendors sending mixed messages, or complementary ones? |
CRM
December 1, 2007
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The Buyer Is Your Owner Forward thinkers come together to learn how customers are changing the business landscape. |
