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CRM May 2010 |
V Is for Victory - But the Victory Isn't Yours The V also stands for vendor - as in vendor relationship management, which argues that customers are the ones in control of their relationships. |
CRM August 2010 Joshua Weinberger |
Influential Leaders: The People Person Doc Searls is a true visionary in understanding how customers and companies will work together over the next 10 years. |
CRM May 2010 Lauren McKay |
It's Not Your Relationship to Manage Just as you finally come to grips with CRM, the customers themselves have turned the tables - and now they're managing you. |
Fast Company March 2000 Katharine Mieszkowski |
Clued In? Sign On! The interconnection of hundreds of millions of people via the Web doesn't represent just another sales channel or merely another opportunity to do the same work faster. It offers the potential to reframe some fundamental questions about business. |
CRM May 2010 Joshua Weinberger |
CRM On Twitter Here are a few tweets from the top minds hammering out the movement known as vendor relationship management. |
CRM May 2010 McKay & Weinberger |
Required Reading: Funneling the Future The flatter the world, the further the reach of the empowered customer. In his new book, "Flip the Funnel," Joseph Jaffe explains how that may finally bring down silos once and for all. |
CRM February 1, 2006 David Myron |
Experiences Versus Relationships Good relationships, over time, generate more value for customers and, as a result, more revenue for businesses. |
CRM May 2013 Kelly Liyakasa |
Are Companies Failing in Their Customer Relationships? Open marriages are common in corporate culture. |
CRM August 2010 |
The 2010 CRM Market Awards - Introduction Vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies are honored. |
CRM August 1, 2003 Lior Arussy |
Efficiency Versus Quality There is no such thing as an efficient customer relationship. |
CRM May 2010 Joshua Weinberger |
Manifestos Are Conversations More than 10 years after upending the balance between companies and customers, the authors of The Cluetrain Manifesto reflect on its creation - and its lasting influence. |
Pharmaceutical Executive August 1, 2008 Marjorie Martin |
All Aboard! What's it going to take for pharma to get on board Web 2.0 and depart from the "selling and telling" approach? |