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CRM
May 2010
V Is for Victory - But the Victory Isn't Yours The V also stands for vendor - as in vendor relationship management, which argues that customers are the ones in control of their relationships. mark for My Articles similar articles
CRM
August 2010
Joshua Weinberger
Influential Leaders: The People Person Doc Searls is a true visionary in understanding how customers and companies will work together over the next 10 years. mark for My Articles similar articles
CRM
May 2010
Lauren McKay
It's Not Your Relationship to Manage Just as you finally come to grips with CRM, the customers themselves have turned the tables - and now they're managing you. mark for My Articles similar articles
Fast Company
March 2000
Katharine Mieszkowski
Clued In? Sign On! The interconnection of hundreds of millions of people via the Web doesn't represent just another sales channel or merely another opportunity to do the same work faster. It offers the potential to reframe some fundamental questions about business. mark for My Articles similar articles
CRM
May 2010
Joshua Weinberger
CRM On Twitter Here are a few tweets from the top minds hammering out the movement known as vendor relationship management. mark for My Articles similar articles
CRM
May 2010
McKay & Weinberger
Required Reading: Funneling the Future The flatter the world, the further the reach of the empowered customer. In his new book, "Flip the Funnel," Joseph Jaffe explains how that may finally bring down silos once and for all. mark for My Articles similar articles
CRM
February 1, 2006
David Myron
Experiences Versus Relationships Good relationships, over time, generate more value for customers and, as a result, more revenue for businesses. mark for My Articles similar articles
CRM
May 2013
Kelly Liyakasa
Are Companies Failing in Their Customer Relationships? Open marriages are common in corporate culture. mark for My Articles similar articles
CRM
August 2010
The 2010 CRM Market Awards - Introduction Vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies are honored. mark for My Articles similar articles
CRM
August 1, 2003
Lior Arussy
Efficiency Versus Quality There is no such thing as an efficient customer relationship. mark for My Articles similar articles
CRM
May 2010
Joshua Weinberger
Manifestos Are Conversations More than 10 years after upending the balance between companies and customers, the authors of The Cluetrain Manifesto reflect on its creation - and its lasting influence. mark for My Articles similar articles
Pharmaceutical Executive
August 1, 2008
Marjorie Martin
All Aboard! What's it going to take for pharma to get on board Web 2.0 and depart from the "selling and telling" approach? mark for My Articles similar articles