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Fast Company Neal Ungerleider	Report: 63% Of Users Consider Twitter And Facebook A Source Of News Self-proclaimed social media gurus, listen up: A new study says that more Twitter and Facebook users are turning to the platforms primarily for news.
CRM September 13, 2011	Facebook Fans More Likely to Recommend a Brand, Buy Products Report on consumer behavior highlights the need for small businesses to be active on Facebook.
CRM April 12, 2012	Performance Marketing Technology Allows Brands to Track Social Media to Point-Of-Sale Performance Horizon Group's 'ExactView' offers U.S. brands true understanding of their digital campaign ROI.
Registered Rep. May 14, 2014	The Top 10 Social Media Brands Used by Advisors We were able to break down the social platforms frequented most, and why advisors are accessing them.
Search Engine Watch April 5, 2011 Kevin Gibbons	How to Entertain Your Facebook Fans Here are some ideas for entertaining your fans in order to gain that important brand interaction without irritating them.
CRM June 3, 2011 Jason Peck	Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success.
CRM June 25, 2013	SocialFlow Delivers Mobile Access for Social Media Management The company makes its social media management platform available on any mobile device.
InternetNews February 17, 2009 David Needle	Experts: Facebook Must Rethink TOS Stance Facebook downplays the impact of changes to its Terms of Service - but analysts and a growing number of users say it needs to do more.
InternetNews August 20, 2010	Is Social Media Underutilized for Hiring? IT trailed one other industry in a survey by CareerBuilder of employers using social media.
CRM June 2015 Michael Vickers	Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences
CRM August 23, 2011 Brittany Farb	Eloqua Releases the Grande Guide to Social Advertising E-book aids marketers with social media campaigns.
InternetNews September 17, 2009	Facebook, Twitter and Social Media Marketing A significant number of brands have amped up their social media marketing, but it's not just all about tapping Facebook and Twitter, says a new study.
InternetNews June 17, 2010	Wrestling with Enterprise 2.0's ROI Is it possible to quantify the benefits of Enterprise 2.0 technologies?
CRM November 28, 2012 Judith Aquino	Twitter Is an "Interest Network," Says Twitter Exec In terms of serving as a marketing tool, Twitter -- which has approximately 140 million active monthly users -- has become increasingly aggressive about positioning itself as a tool that allows brands to reach consumers in real time.
Fast Company David Lumb	Meerkat Ditches Twitter And Cozies Up To Facebook Starting today, Meerkat users can post their live streams straight to Facebook.
CRM June 1, 2009 Jessica Tsai	On the Scene: Users Converge Microsoft Convergence '09: Microsoft and its user groups extend face-to-face with @-to-@.
InternetNews April 27, 2009 David Needle	Facebook Opens Its 'Stream' to New Apps The new Facebook Open Stream API should lead to more filtering options on the popular social network.
InternetNews March 4, 2009 Kenneth Corbin	Facebook Takes a Page From Twitter's Playbook New features emphasize real-time communication and offer celebrity updates via News Feeds.
CRM September 1, 2009 Lauren McKay	The 2009 Rising Stars - Facebook Facebook's the hottest place on earth for consumers to connect to each other. But is it the place for businesses to connect to them, as well?
Fast Company September 13, 2011 Farhad Manjoo	Could Zynga Game On Without Facebook? Can you build a long-term business on other people's platforms?
Search Engine Watch November 9, 2009 Ron Jones	Facebook Fan Pages 101 Marketers, organizations, and businesses can reach out to customers using Facebook's group pages and fan pages.
AFP eWire May 25, 2010	Dive In! Research Shows Nonprofit Social Media Programs Lack Adequate Investment New research into social media use by nonprofits shows that the best success has come to nonprofits that invest more staff to the job -- and solicit outside advice and training.
CRM May 8, 2012	Avatar Launches Suite of Social Media Marketing Tools The company's enterprise-class marketing technology is designed to enable small businesses to capitalize on social media marketing opportunities.
Fast Company February 2015 McCorvey & LaPorte	Twitter's Facebook Envy In an effort to win more advertising dollars, Twitter is trying to build a network of mobile developers who are loyal to it rather than Facebook.
CRM October 11, 2010 John Squire	Best Practices Are Born Every Day Social media success is often hard to spot, but you need to know where your industry is headed.
Fast Company Pavithra Mohan	Twitter Claims Its Audience Is Comparable To Facebook's--And It Might Have A Point Twitter CFO Anthony Noto said that Twitter's reach is actually far greater than user numbers suggest -- potentially even bigger than that of Facebook. Here's why.
CRM January 3, 2014 Matt Kearney	Three Tips to Optimize Your Social Media Success Focus on the right channels to grow revenue and satisfy customers.
The Motley Fool July 16, 2009 Tim Beyers	Twitter: 140 Characters at $1 Million Apiece The microblogger's 2010 revenue projections aren't as outlandish as you think.
CRM August 31, 2012 Patrick Dorsey	Move from Social Media to Social CRM Five ways to bring your business up to speed.
Bank Technology News May 2009 Rebecca Sausner	Know Your Customers Means Knowing Your Social Media Facebook, Twitter, Linkedin and the next social media platforms sure to emerge present pressing questions for retail banks: Should we be there?
InternetNews July 10, 2007 Nicholas Carlson	MySpace in Facebook API Wake? Evidence from a page on MySpace's domain indicates the Fox Interactive Media company plans to open its platform to third parties through new APIs.
The Motley Fool August 12, 2009 Tim Beyers	Is This the Next Great Tech Disruption? Facebook acquires Twitter rival FriendFeed for roughly $50 million in cash and stock -- and takes one step closer to beating Twitter at its own game.
Search Engine Watch June 29, 2009 Erik Qualman	3 Common Social Media Mistakes Judging by the amount of media coverage of sites like Twitter and Facebook, a company might think they need to invest heavily in those areas ASAP. They might be wrong.
InternetNews August 21, 2009	Facebook Pages Publish to Twitter With New Tool Promotional marketing on the top social networking site just got easier with a new tool that automatically publishes Facebook Pages content to Twitter.
IndustryWeek April 15, 2009 Josh Cable	What's All The Buzz About Twitter? Report concludes that many users are 'tweeting' about work issues.
Search Engine Watch September 19, 2008 Frank Watson	Could Social Media Be the Google Killer? The ongoing growth of social media may indicate that we should look beyond a Yahoo-Microsoft merger and other algorithmic-based search engines and explore the possibility of search becoming less important.
Insurance & Technology September 9, 2009 Nathan Conz	Anthem Embraces Social Networking In Wisconsin, Anthem Blue Cross and Blue Shield is leveraging a variety of social networking tools to interact with its members.
InternetNews August 6, 2009	Twitter, Facebook Hit in Denial-of-Service Attacks Social media phenoms Twitter and Facebook this morning suffered bouts of downtime - with each blaming a denial-of-service (DDoS) attack for its woes.
Search Engine Watch November 19, 2010 Frank Watson	Can Twitter Help Sell Cars and Other Big Ticket Items? There's a fine line between making sales and annoying potential customers. Some dos and don'ts for promoting sales on Twitter.
InternetNews October 16, 2009	Why Small Business Digs Social Networks Nearly half of small businesses surveyed have profiles on Facebook and Twitter and use social media to promote their businesses.
CRM April 1, 2011 Scott Swope	Social Media Interaction a Challenge for Web 2.0 Sites Too How companies can reap the benefits of social media.
InternetNews June 5, 2007 Nicholas Carlson	How to Set it And Forget it in Silicon Valley The user-generated content platform isn't hands-off enough. Businesses like Google and Facebook are building developer platforms instead.
InternetNews January 14, 2010	IT Needs to Manage Social Networking: Cisco The social craze has taken root in the enterprise. So how are admins coping? Not too well, Cisco finds.
Entrepreneur September 2009	The Twittering Class How social media can elevate your company's online cred.
Fast Company Neal Ungerleider	As Twitter Tweaks UI For Prettier Pictures, Bigger Ads, Will Users Keep Buying It? The problem, for Twitter, is that while changes to its UI and UX could bring in more money over the long term, it could alienate some very important users in the short term.
CRM October 26, 2012	Consumers Demand Service Through Social Media NM Incite's study found that nearly one in three social media users (30 percent) prefer to reach out to a brand for customer service through a social channel compared to the phone, marking a dramatic shift in how people expect customer service from the brands with which they engage.
CRM December 9, 2011 Judith Aquino	Twitter Jumps into the Fray with Brand Pages Marketers get a banner plus video and photo-embedded tweets.
Entrepreneur February 2008 Gwen Moran	Group Dynamics Facebook could reap a bounty of benefits for your business. Should you join?
The Motley Fool July 28, 2010 Carl Bagh	Sensing Threat From Facebook, Google Forays Into Social Networking Facebook has opportunities to expand into multiple platforms, just like Google has.
PC Magazine March 5, 2009 Lance Ulanoff	Facebook Challenges Twitter to Celebrity Deathmatch! Twitter's success, ease of use, and The_Real_Shaq drove Facebook to push celebrities, athletes, and brands to full profiles.