| Similar Articles |
|---|
 |
Insurance & Technology
August 12, 2009
Nathan Conz |
Modernized or Legacy, Carriers Seek To Maximize Claims Systems' ROI Though insurance companies have achieved varying degrees of modernization among their claims platforms, many are examining ways to leverage their current systems with the goal of improving the customer experience.   |
Insurance & Technology
July 7, 2009
Nathan Conz |
Allstate Certifies Vertafore's Agency Management Systems Vertafore announced that its agency management systems have been certified to receive data from Allstate Corporation, streamlining the download process for the carrier's captive agents. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
Insurance & Technology
October 10, 2007
Katherine Burger |
Allstate's Catherine Brune Develops Workforce To Enable Business Transformation The insurance giant's SVP and CIO goes beyond the platitudes to put people first, partner with the business units, and focus on organizational transformation. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
Insurance & Technology
April 2, 2004
Anthony O'Donnell |
Waiting on the Customer Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions. |
CRM
April 1, 2005
Coreen Bailor |
Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied. |
The Motley Fool
July 20, 2004
Nathan Slaughter |
Allstate's All Right Earnings at Allstate, the nation's second-largest property-casualty insurer, soared 76% to $1.03 billion, handily outpacing forecasts of $1.15 per share by $0.32 on revenues of $8.3 billion. |
The Motley Fool
October 30, 2007
Selena Maranjian |
After the Fire, the Insurance Company When faced with a major loss, a common human reaction is to become frustrated, angry, and depressed. Under these conditions, it may be difficult to deal with your insurance company effectively, but that's just what you must do. |
Insurance & Technology
November 19, 2007
Anthony O'Donnell |
Steve Miller Heads Encompass Insurance IT As the newly appointed technology leader for the insurer, Miller says he will drive the rollout of a quicker, more intuitive technology in support of the personal lines carrier's independent distribution channels. |
Insurance & Technology
February 18, 2005
Anthony O'Donnell |
Connected Claims Perhaps the best way to understand the value of the "connected enterprise" is to reflect on the costs - in money, time and customer satisfaction - of the disconnections that continue to plague the insurance enterprise. |
CIO
October 15, 2000
Tracy Mayor |
Restoration Hard (and soft)ware How two brand names from generations past, TWA and Allstate, are using IT initiatives to renovate their businesses... |
BusinessWeek
May 1, 2006
Michael Orey |
In Tough Hands At Allstate Allstate is fighting accusations that its methods deny policyholders legitimate benefits. |
CRM
April 1, 2006
Colin Beasty |
Business Problem: The Call Center Is Overwhelmed with Basic, Repetitive Inquiries With the average agent-assisted phone call as much as 30 times more expensive than a Web self-service interaction, properly implemented Web self-service solutions can save a company time, resources, and money. |
Insurance & Technology
May 29, 2009
Anthony O'Donnell |
Allstate Opens Green Data Center The Rochelle, Ill.-based center, built to meet LEED Gold certification, takes advantage of the city's high capacity fiber-optics network. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
The Motley Fool
January 17, 2007
Dan Caplinger |
Fight for Your Rights: Homeowners' Insurance It pays to face up to big insurance companies. |
Insurance & Technology
December 23, 2005
Anthony O'Donnell |
Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs. |
Insurance & Technology
April 6, 2006
Deena M. Amato-McCoy |
Reaching New Product Heights By deploying rules-based engines that centralize enterprise data, carriers can streamline the information shared among internal departments and foster collaboration during the product design and introduction processes. |
Insurance & Technology
November 15, 2006
Peggy Bresnick Kendler |
Making Successful Contact Industry experts answer questions about how contact centers fit into insurers' customer service and distribution strategies. |
CRM
August 2011
Leonard Klie |
Changing the Channel Research reveals how consumers will contact customer service within the next two years |
CFO
July 1, 2005
John Edwards |
Help Yourself Customer self-service is finally catching on with consumers -- and saving businesses a bundle in the process. |
Insurance & Technology
August 11, 2008
Nathan Conz |
Allstate Names a President of Social Networking Desiree Rogers has been named president of social networking at Allstate Financial. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
National Defense
July 2012
D'Agostino & Bradel |
Pitfalls Abound in Contract Disputes Act Claims Preparing and filing a certified claim under the Contract Disputes Act for payment from the government for performance of a contract generally is straightforward work for contractors and their legal counsel. Yet certified claims are not without ethical pitfalls. |
The Motley Fool
May 25, 2011
Neha Chamaria |
Did Allstate Just Blunder? Allstate agrees to buy Esurance from White Mountains Insurance. |
Bank Systems & Technology
March 29, 2006
Phil Britt |
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. |
Insurance & Technology
July 19, 2004
Anthony O'Donnell |
The Emerging Wireless World Wireless may not yet live up to the hype, but many insurers are steadily moving wireless strategies off the drawing board and into the competitive arena. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
Insurance & Technology
June 1, 2006 |
Contracts Allstate Financial chose Albridge Solutions' replicated data services to consolidate transactions... FCCI Insurance selected First Notice Systems for business process outsourcing and business continuity services... HealthLink will integrate AXIOM Systems' TransSend software... etc. |
The Motley Fool
August 29, 2011
Dan Caplinger |
Don't Let Irene Pick Your Pocket When tragedy strikes, make sure your insurance pays off for you. |
CRM
April 1, 2007
Colin Beasty |
Business Problem: CSRs Are Inundated with Routine Customer Inquiries, Which Increases Wait Time and Reduces Agent Effectiveness. Tech Solution: Speech-enabled IVRs. Aspect Customer Self-Service... Cisco Unified Customer Voice Portal... VoiceObjects 6... |
BusinessWeek
July 24, 2006
Gene G. Marcial |
Allstate: The Skies Clear Investors usually rush for shelter during hurricane season by bailing out of casualty insurers. But now some are braving impending storms by buying into Allstate. |
CRM
February 2006
Coreen Bailor |
6 Common Contact Center Mistakes Here, contact center industry experts reveal six common, but sometimes overlooked, blunders that plague the industry, and offer advice for avoiding or reversing missteps. |
The Motley Fool
April 23, 2007
Ryan Fuhrmann |
The Coast Is Clear at Allstate Insurance is risky, but Allstate is one of the most dependable operators. Investors, take note. |
AFP eWire
September 16, 2013 |
Surprises abound in 2013 Next Generation of Canadian Giving Study The 2013 Next Generation of Canadian Giving Study reveals the charitable giving and communication preferences of four generations of Canadian donors: Gen Y, Gen X, Baby Boomers and Civics. |
Entrepreneur
July 2002
Mark Henricks |
"Self" Respect You can't deny consumers their desire to do everything themselves. |
The Motley Fool
February 7, 2006
Stephen D. Simpson |
Does Allstate Look Good in Your Hands? This top-notch insurer survived the hurricanes, but that doesn't mean its cheap. Valuation on these shares is interesting. |
CRM
May 2008
Barton Goldenberg |
Is Your Contact Center Built for Multichannel Customers? The boom in self-service doesn't mean your agents are off the hook. |
