| Similar Articles |
|---|
 |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry.   |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses. |
PC Magazine
October 12, 2005
Oliver Kaven |
VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)... |
| PHONE+ |
Channel Partners Asks: What Is Your Business Goal for 2011? A focus on business growth for 2011 is the major theme. |
PC Magazine
February 23, 2006
Oliver Kaven |
D-Link IP Telephony Solution DVX-1000, DVG-3004S, DPH-140S The D-Link DVX-1000 IP PBX offers features typically found only in higher-end systems and is worth a look if you have a business with fewer than 25 employees. |
T.H.E. Journal
March 2005
Dan Young |
VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education. |
eCFO
June 2001
Anthony Sibillin |
Crossed Wires Even though VoIP is relatively new, pilot projects under way across corporate Europe are proving that VoIP is not something to be dismissed out of hand... |
InternetNews
December 7, 2009 |
Unified Communications to Grow to $4B in 5 Years Researchers see UC developing into a major industry - but getting there won't be easy. |
PHONE+
December 28, 2009
Cara Sievers |
The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry. |
PHONE+
April 20, 2009 |
PHONE+ ASKS: What's the Next Killer App for Agents? Communications for emergency management and remotely hosted IP PBXs are hot topics for telecommunications. |
PHONE+
December 22, 2009 |
What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry. |
InternetNews
December 14, 2005
Erin Joyce |
Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones. |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
PHONE+
December 30, 2009
Khali Henderson |
What Products Can Agents Sell? This article is a summary of the services agents can offer to their clients. |
InternetNews
May 11, 2005
Sean Michael Kerner |
British Airways in Major VoIP Deployment Cisco gets the contract that pushes IP telephony across airline giant's employee base. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
InternetNews
September 28, 2004
Colin C. Haley |
BofA Banking on VoIP Bank of America today became the second marquee company in as many weeks to choose Voice over IP as a way to cut costs and improve productivity. |
PHONE+
December 30, 2009
Khali Henderson |
What Should an Agent Look for in a Partner Program? As an agent, you must evaluate many criteria before entering into a distribution agreement with carrier or master agency -- both about the supplier and its partner program. Here are some tips to get you started. |
Bank Systems & Technology
October 6, 2006
Peggy Bresnick Kendler |
Converged Communications Traditionally touted for their cost savings and enhanced functionality, VOIP and IP telephony now are helping banks to improve resource management, business continuity, customer service and overall performance. |
Insurance & Technology
October 29, 2003
Julie Gallagher |
Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems. |
CRM
March 1, 2005 |
Heard & Overheard Quotes from leaders in the CRM industry: If a customer has a bad experience with a CSR, or their needs are not being met, they will tell an average of... We really see Voice over IP today as the transport rather than the enabler... etc. |
PHONE+
May 19, 2009
Cara Sievers |
Trading Gigabits for Kilowatt Hours What better time for agents to contemplate playing in the energy field as current and prospective customers reevaluate their utilities spend? |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
PHONE+
December 3, 2009
Daniel Lonstein |
Meeting Call-Center Challenges Last year was a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. |
PHONE+
May 18, 2010 |
Is Energy the Next Big Thing for the Telecom Channel? Agents weigh in on the utility market in telecom. |
PHONE+
May 22, 2009
Cara Sievers |
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year. |
InternetNews
June 22, 2006
Erin Joyce |
New IP in That Good Old Phone Avaya takes IP telephony to a new level in a retro way. |
CIO
August 1, 2005
Grant Gross |
VoIP Security Debate Heats Up Voice over IP (VoIP) telephony and malicious software for mobile devices are among the most-hyped IT security threats, according to Gartner. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
Entrepreneur
October 2004
Mike Hogan |
Calling the Shots Is a VoIP telephone system in your company's future? Here's how to find out--without breaking the bank. |
PC World
August 2001
Michael Desmond |
Enterprise Technology: IP Telephony Goes to Work Net-based phone systems are finally catching on for business use. Here's the good, the bad, and the future... |
InternetNews
November 24, 2004
Colin C. Haley |
Level 3 Takes VoIP to Europe Level 3 Communications has launched a partner program in Europe, allowing resellers to offer Voice over IP services to small and medium businesses. |
CAUSE/EFFECT
Vol 22 Num 2 1999
Dale Smith & Dave Barta |
VoIP-A Practical Campus Perspective ...A key catalyst to this change will be Voice over IP (Internet protocol) services... |
InternetNews
February 24, 2004
Colin Haley |
Will Lax Security Trip IP Telephony? Like a kick returner outrunning his blockers, the advance of corporate Internet Protocol telephony is getting ahead of its security measures, but could be heading for a paralyzing hit, according to new research report. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
Home Toys
August 2002 |
SIP-based VoIP to the Rescue of Internet Telephony Session initiation protocol (SIP) is a technology that allows Voice over IP (VoIP) telephony companies to provide standard phone service to high speed internet users, as well as some advanced features. |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
InternetNews
July 30, 2004
Craig McGuire |
In Focus: VoIP Need help making sense of the VoIP hype? Quick stats, fast facts about VoIP. |
Bank Systems & Technology
June 1, 2004
Cynthia Ramsaran |
VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP. |
Insurance & Technology
May 18, 2004
Julie Gallagher |
Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential. |
Entrepreneur
July 2003
Mike Hogan |
Call Waiting? The computer phone is still a thing of the future, but IP telephony will deliver better ways to beam up to your enterprise today. |
Entrepreneur
February 2004
Mike Hogan |
Hearing the Call Not quite ready to cut the cord? Never fear -- your local Bell will offer VoIP, too. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
PHONE+
December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
T.H.E. Journal
May 2007
Wendy Chretien |
An Urge to Converge Combining several commonly separate communication systems into a single IP network offers a slew of benefits for K-12. |
PHONE+
January 26, 2010 |
Ethical Dilemmas in the Channel, Part 2 Should agents share commissions with customers? |
PHONE+
December 30, 2009
Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
CAUSE/EFFECT
Vol 22 Num 2 1999
Scott V. Street |
IP Telephony: The End of the World as We Know It? We are hearing more and more that traditional voice technology, including the standard PBX, is going the way of the telegraph key and the Pony Express: valuable and functional communications systems being replaced by new, bigger, better, cheaper technologies.... |
