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HBS Working Knowledge
April 21, 2008
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The New Math of Customer Relationships Businesses are experimenting with the idea of creating "owners" out of both customers and employees, who create the highest lifetime value to the organization.   |
HBS Working Knowledge
September 28, 2011
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The Profit Power of Corporate Culture In the new book The Culture Cycle, Harvard Professor Emeritus James L. Heskett demonstrates that developing the right corporate culture helps companies be more profitable and provides sustainable competitive advantage. |
HBS Working Knowledge
December 22, 2008
James L. Heskett et al. |
10 Reasons to Design a Better Corporate Culture Organizations with clearly codified cultures often become better places to work. |
Energize
November 2010
Susan J. Ellis |
When Volunteers Resist Change Always remember that volunteers bring their own perspectives and stereotypes about volunteerism to their service. Here are some ways of thinking that reflect a lack of training or understanding. |
Energize
June 2012
Susan J. Ellis |
Why Do We Love Volunteer Satisfaction Surveys? How did we arrive at this particular method of assessing success with volunteers? Do such surveys reveal anything meaningful about the value of volunteer contributions? |
HBS Working Knowledge
February 25, 2013
Carmen Nobel |
Lean Strategy Not Just for Start-Ups Established companies often experience innovation stagnation. The fix, says Intuit founder Scott Cook, is for these companies to adopt a lean start-up model. |
Inc.
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Michael S. Hopkins |
Scott Cook - Intuit Cook is the founder of Intuit, the company that brought you the personal and business financial tools Quicken and Quickbooks. |
