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CIO
June 15, 2010
Karlyn & Overly |
How to Protect Your Company from Vendors Who Don't Deliver Heed the warnings from recent legal cases and business scandals. Before you sign that deal with an IT vendor, make sure you know what you'll do if your supplier doesn't keep its promises.   |
CIO
June 29, 2012
Stephanie Overby |
10 Signs Your IT Outsourcing Provider Wants to Dump You IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart. |
Global Services
February 4, 2008
Imrana Khan |
34% Buyers Axe Their BPO Deals One of three customers of Business Process Outsourcing services ended their offshoring deals prematurely in 2007, reveals a recent study. |
CIO
January 1, 2002
Tom Field |
How to Get In and Out of an Outsourcing Deal How to structure IT outsourcing deals. |
Food Engineering
April 1, 2008 |
Outsourcing requires homework There's no doubt that outsourcing can save money and take the pressure off several business tasks -- if executed properly. But many companies don't do homework first, according to this Deloitte Consulting 2008 report. |
HRO Today
June 2008
Jeff Krynski |
Department Governance: Striving Toward a More Perfect HRO Union When an outsourcing relationship sours, remediation can make things right. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
OCC Bulletin
November 1, 2001 |
Third-Party Relationships This bulletin provides guidance to national banks on managing the risks that may arise from their business relationships with third parties... |
Global Services
November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
Global Services
July 11, 2008
Lisa Ross |
Trends in Pricing of FAO Contracts Finance and accounting outsourcing contract pricing is less standard and more case-by-case. Thus pricing is the most debatable part of such contract discussions. |
Global Services
January 24, 2008 |
Negotiating Service Deals with Equity Services transactions with an equity component are complicated and are associated with a wide range of risks factors. However, they can create positive financial returns if structured carefully. Here are a few guidelines on how to structure such transaction agreements. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
Wall Street & Technology
January 23, 2007 |
A Fresh Look at Outsourcing Contracts With the pioneers of IT and business process outsourcing operating under contracts that were enacted five to 10 years ago, the time has come for outsourcing agreements to be refreshed. |
CIO
April 27, 2009
Karl A. Hochkammer |
Plan an Outsourcing Deal's End at Its Beginning Plan ahead to ensure a successful exit for you and the vendor. |
CIO
October 15, 2001
Eric K. Clemons & Elizabeth T. Gray Jr. |
The Confidence Game To reap outsourcing's greatest rewards, both client and vendor must trust each other... |
CFO
November 1, 2008
Marie Leone |
Flexing Your Muscle Executives should craft an employment contract that gives them the best deal. |
HRO Today
June 2008
Andy Teng |
Considering Governance First You wouldn't want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on. |
PHONE+
February 17, 2010
Neil S. Ende |
The Danger of Termination Clauses in Agent Agreements Most carrier agency agreements have been unclear at best and one-sided and oppressive at worst. |
Bio-IT World
April 16, 2004
Fowler & Cardin |
Cinching Synergy with a Contract Lab The keys to developing a synergistic relationship are identifying the right partner, clearly defining expectations, and communicating regularly and honestly. Follow these steps to success for lab services outsourcing. |
HRO Today
June 2008
Andy Teng |
Gravitating toward Governance Are you doing a good job watching the store? If you haven't considered your governance efforts lately, better beef up before it comes back to haunt you. |
CIO
March 1, 2003
Stephanie Overby |
Bringing IT Back Home Faced with a tight economy, CIOs are scrutinizing everything -- including outsourcing. A number of them have taken back the keys to their shops, saving lots of cash. Here's how you can do it too. |
CIO
October 1, 2005
Stephanie Overby |
Simple Successful Outsourcing CIOs who outsource discrete processes that have well-defined business rules are almost always happy with the outcome. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
CIO
February 1, 2004
David Clarke |
The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game. |
CFO
February 1, 2003
Alix Nyberg |
Will Outsourcing Still Fly? EDS's financial troubles have raised questions about outsourcing deals, but the answers are mostly upbeat. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
PHONE+
January 19, 2010
Craig Dingwall |
Evergreen Clauses: Are They Enforceable? Evergreen clauses ensure agents a continuing commission payment for the life of the customer. It seems like a good idea, but are they enforceable? That depends on the contract. |
CIO
November 15, 2005 |
InBox Put an Exit Strategy in the Contract... Lessons Never Learned... A Supplement to Good IT Health... etc. |
Global Services
July 29, 2007
Deborah Kops |
Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more. |
Bank Technology News
November 2004
Lee Conrad |
Outsourcing: Jobbed-Out Work Returns To The Mother Ship Taking a hard-line stance on curbing IT costs, two banks announced plans to reintegrate billions in outsourced work. Market observers say this may signal an IT "in-sourcing" trend. |
National Real Estate Investor
January 1, 2005
Rodger D. Young |
How to Avoid Legal Battles Over Broker Commissions A recent lawsuit in Detroit stemming from a dispute over a broker's commission reveals the harsh lessons learned about the importance of paying close attention to the commission agreement. |
CIO
June 15, 2002
Tom Field |
You Can't Outsource City Hall The state and local government outsourcing marketplace was supposed to explode, but we're still waiting to see a spark. It's time to devise a new plan to revitalize public sector IT. |
HRO Today
Mar/Apr 2008
Andy Teng |
After Steep Declines Last Year, Will Big Deals Come Back in '08? With big signings nearly disappearing in 2007, is the HR outsourcing industry in trouble? |
Global Services
April 29, 2007
Bob Johnson |
Obtaining the Best Telecom Contract Voice and data convergence technologies have become the accepted network service platforms. But, these new and maturing services may have not been available when the contract was first signed, and hence must be evaluated during contract re-negotiations. |
CIO
November 1, 2003
Stephanie Overby |
Bundle with Care You get what you pay for. And sometimes, when there's extra goods and services bundled into a contract, you get more than you bargained for -- and a bigger bill to boot. |
Global Services
August 14, 2008
Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism. |
FAO Today
Nov/Dec 2007
Russ Banham |
Let's Give 'em Something to Cluck About WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow. |
Global Services
October 27, 2008
Imrana Khan |
The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil. |
IndustryWeek
April 21, 2010
Jill Jusko |
Avoid Outsourcing Headaches Open communication sets the stage for a more successful outsourcing relationship. |
Information Today
December 6, 2012
George H. Pike |
`Window' for Terminating a Copyright Transfer Agreement Opens in 2013 A little-known provision of the Copyright Act of 1976 could wreak further havoc on a publishing industry already struggling to deal with the transition from traditional print formats to digital content. |
Bank Technology News
December 2004
Jeremy Quittner |
A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly. |
Wall Street & Technology
June 13, 2006 |
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance. |
Global Services
June 1, 2008
Imrana Khan |
Five Most Popular Outsourcing Risks As the practice of outsourcing matures, new risks emerge. Some call it next generation outsourcing risks. Let's take a look at the topic of managing risks in an outsourcing engagement. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
CFO
December 1, 2004
Don Durfee |
Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing? |
CIO
December 1, 2000
Erik K. Clemons |
The Build/Buy Battle Balancing the risks and rewards of information service outsourcing... |
Global Services
November 29, 2007 |
The Future of Deal Structures The global commercial outsourcing industry will produce $74 billion in revenue for the participating providers in 2007. The industry is growing at a rate of 4% to 5% per annum, and there are almost 2,000 active outsourcing agreements in place today. |
Global Services
May 15, 2008
Deborah Kops |
Can this Marriage Be Saved? Governance is the new black for the outsourcing industry. Yet, it cannot control the nuances and behaviors that characterize relationships that often resemble marriages. And who ever heard of marriage governance? |
FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
