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Bank Systems & Technology February 29, 2008 Lisa Valentine	To Think Globally, Scotiabank Acts Locally A conversation with Bob Grant, Senior Vice President of Global Transaction Banking for Toronto-based Scotiabank.
U.S. Banker July 2008 Anthony Malakian	FNBO Taps Savers' Inner `Spielberg' In an effort to market its Internet bank, First National Bank of Omaha is issuing a "Pay Yourself First" challenge to all Americans.
Bank Systems & Technology March 27, 2008 Lisa Valentine	The Bank of San Antonio Offers Big-Bank Services With a Small-Bank Touch By relying heavily on outsourcing IT and partnering with technology providers, The Bank of San Antonio offers big bank products and services in a community banking environment.
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Systems & Technology April 28, 2008 Lisa Valentine	The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best Following the merger of The Bank of New York and Mellon Financial, cohead of treasury services integration efforts Al Briand forges a best-of-breed and technology portfolio while continuing to provide Treasury Services customers with innovative new products.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Systems & Technology September 30, 2006 Lisa Valentine	Driving a Common Customer Experience Peter deSilva credits his former employer, Fidelity Investments, with giving him a broad range of experiences that he is able to bring to his roles as president and COO of UMB Financial Corp. and chairman and CEO of UMB Bank.
Bank Systems & Technology May 25, 2006 Lisa Valentine	When Clients Speak, Wells Fargo Listens An interview with Danny Peltz, EVP of Wells Fargo's Wholesale Internet and Treasury Solutions Group about the bank's commitment to delivering commercial customers a one-stop source for Internet banking services and products.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
Bank Systems & Technology May 24, 2007 Lisa Valentine	Union Bank of California's Jim Yee Is Reengineering Banking With A Customer Focus Union Bank of California's Jim Yee talks about the bank's reengineering process, IT budget and technology changes.
Bank Systems & Technology August 1, 2007 Lisa Valentine	Citi's Chief Data Officer Turns Data Into a Business Asset In this interview, the industry's first chief data officer and Citi's COO discuss how they are turning the firm's data into a business asset.
Bank Systems & Technology June 26, 2006 Lisa Valentine	Beating the Community Bank Drum Bridge Community Bank is a rural community bank with a can-do attitude toward technology.
Bank Systems & Technology October 30, 2007 Lisa Valentine	As VP of Web Development and Technology, Navy Federal Credit Union's John Charles Herzberg Implements the Institution's Overall Technology Vision Navy Federal Credit Union's John Charles Herzberg talks about technology strategies and more.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Systems & Technology August 18, 2008 Lisa Valentine	Comerica EVP and CIO John Beran Balances IT and Operations A conversation with John Beran, who has the dual responsibility for operations and IT at Dallas-based Comerica.
Bank Systems & Technology January 1, 2007 Lisa Valentine	The Right Technology at the Right Time and Price An interview with Greg Carmichael, who left the manufacturing sector to join Fifth Third Bancorp as CIO, on how he is focused on taking everything he's learned as CIO and applying those lessons to drive more value for customers and grow the firm.
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
The Motley Fool February 25, 2011 Zeeshan Siddique	Can We Bank on American Banks? Is the grass really greener here?
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.
Bank Systems & Technology July 22, 2007 Lisa Valentine	Northern Trust's Jana Schreuder Discusses The Challenges of Growth and Globalization The bank focuses on keeping its two distinct businesses -- institutional and private wealth management -- integrated and in lockstep with the organization's strategic direction while dealing with the challenges presented by growth and globalization.
Bank Systems & Technology July 1, 2005 Steven Marlin	Banking for the 21st Century Since launching one of the first Internet banking sites 10 years ago, Salem Five Bank continually has melded technology to meet changing business requirements. Here's an interview with the firm's senior vice president of e-commerce on overcoming technology challenges.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Systems & Technology May 3, 2005 Steven Marlin	Good Things Come in Small Packages An interview with CTO Corey Davis who was named an "Industry Rising Star for 2005" by the Independent Community Bankers of America (ICBA)
Bank Systems & Technology July 28, 2010 Penny Crosman	Q&A: Martin Zorn, CAO, Tennessee Commerce Bank, on Dodd-Frank and on Building New Mobile Banking Apps To prepare for new regulations, this CAO is analyzing IT and other departments for places to squeeze efficiency out of the system.
Bank Systems & Technology October 30, 2008 Orla O'Sullivan	Credit Crisis Reshapes Banking Landscape Clearly no one will remain unaffected by the credit crisis. How banks fare, and how their technology budgets will be shaped, depend partly on the new competitive landscape.
Bank Systems & Technology August 2, 2005 Steven Marlin	The Little Bank That Could An interview with George Rapp, director of IT at Stonebridge Bank, uniquely positioned as a local financial institution and a cutting-edge Internet bank. Here, Rapp explains the bank's two-factor authentication strategy.
Bank Systems & Technology December 1, 2006 Thomas Kunz	Keeping Payments Relevant As PNC Financial Services Group's SVP and director of payments strategies, Thomas Kunz says it is his responsibility to deliver relevant technology solutions to customers in that rapidly changing environment.
Bank Systems & Technology March 31, 2005 Steven Marlin	Engineering Change HVB Americas spent the past five years implementing a new technology architecture that integrates business process and data flow.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Systems & Technology January 13, 2004 Ivan Schneider	Sealing the Windows and Doors Dr. Mark Horvath now heads up the security planning organization for Microsoft's entire commercial sector, including financial services.
Bank Systems & Technology February 21, 2008 Lisa Valentine	Umpqua Bank Functions Like A Retailer, Head of Marketing Says Umpqua Bank isn't afraid to experiment with new methods of wowing customers.
Bank Systems & Technology July 28, 2006	Joseph Antonellis Has Played a Role in Making State Street Corp. the World's Largest Investment Manager of Institutional Assets Focusing on technological innovations and forcing the business side to collaborate with IT has helped this EVP and CIO make State Street Corp. a success within the institutional investment community.