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Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says Although TowerGroup previously observed an upward trend in insurance carriers' IT spending with an anticipated slowing in spending by 2009, the latest research suggests that the slowdown already is upon us. |
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Progressive Leads Largest Auto Insurance Websites in First Forrester Rankings Study modeled on a similar review of bank websites finds that insurers excel at transaction and service content and functionality, but lack in navigation. |
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Investing in Smaller Banking What affects will new regulations have on smaller banks? |
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Allstate's All Right Earnings at Allstate, the nation's second-largest property-casualty insurer, soared 76% to $1.03 billion, handily outpacing forecasts of $1.15 per share by $0.32 on revenues of $8.3 billion. |
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Direct Auto Writers Top Traditional in Online Experience: Forrester Though auto insurers haven't been in the game as long as some other financial services firms, online-first companies like Progressive and Geico have effectively implemented best practices, a Forrester study says. |
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Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
Information Today
August 7, 2008 |
Forrester Research Acquires JupiterResearch, LLC This strategic purchase complements Forrester's syndicated business model, as JupiterResearch joins Forrester's Marketing & Strategy Client Group. |
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June 2015
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Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses |
