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January 25, 2005 |
ESurance Hires Veeper for Customer Service The online car insurance broker uses a 'virtual customer service rep' to get users over the transaction hump.   |
Managed Care
March 2008
Neil Versel |
Health 2.0: Will Its Promise Be Realized? Advocates say new health care websites will transform health care; detractors warn against overestimating the potential |
Insurance & Technology
February 5, 2009
Anthony O'Donnell |
Esurance Premieres Star Trek-themed Site Direct-to-consumer carrier partners with Paramount Pictures to promote new Star Trek film to be released May 2009. |
Insurance & Technology
April 4, 2007
Anthony O'Donnell |
Insurers Are Making Business More Personal Insurers such as Humana and WellPoint pursue an ideal of customer intimacy with highly personalized documents and phone communications. |
Insurance & Technology
November 17, 2004
Wendy Toth |
Convenience in a Click Esurance, the online direct-to-consumer personal auto insurer, adds a 'click to call' feature to its Web site -- putting advisers only a mouse click away. |
Managed Care
December 2004
MargaretAnn Cross |
When Your Employees Are Your Focus Group It can be a tough sell when a health care company has a promising but untested new plan design. Here's a way around that problem. |
Insurance & Technology
July 6, 2010
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Esurance Launches iPhone App The app has functionality aimed at both current policyholders and prospective customers. |
Insurance & Technology
September 1, 2007
Nathan Conz |
Insurers Upgrade Call Center Technologies To Improve Customer Experience Insurers are changing their contact center philosophies and upgrading call center technology in an effort to improve customer satisfaction and boost customer retention. |
