Similar Articles |
|
CRM July 13, 2015 Leonard Klie |
Groupe Acticall to Acquire Sitel French firm acquires the U.S. contact center outsourcing firm. |
Global Services October 26, 2007 Imrana Khan |
Say Si For ITO Latin America is not just a nearshore contact-center destination; it is also fast emerging as an IT outsourcing location. |
CRM May 2008 Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
CRM November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
Global Services September 24, 2007 Imrana Khan |
Recruitment Crisis in Contact Centers Technology can offer some relief by increasing a contact center's capabilities and adding more service choices for its customers without affecting the head count. |
CRM May 2014 Leonard Klie |
The New Roles of Customer Service Outsourcers Labor rates are no longer the main concern as companies consider outsourcing their contact centers. |