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CRM
July 13, 2015
Leonard Klie
Groupe Acticall to Acquire Sitel French firm acquires the U.S. contact center outsourcing firm. mark for My Articles similar articles
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Say Si For ITO Latin America is not just a nearshore contact-center destination; it is also fast emerging as an IT outsourcing location. mark for My Articles similar articles
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And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. mark for My Articles similar articles
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Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. mark for My Articles similar articles
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Recruitment Crisis in Contact Centers Technology can offer some relief by increasing a contact center's capabilities and adding more service choices for its customers without affecting the head count. mark for My Articles similar articles
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The New Roles of Customer Service Outsourcers Labor rates are no longer the main concern as companies consider outsourcing their contact centers. mark for My Articles similar articles