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HBS Working Knowledge
August 8, 2005
Robert S. Kaplan
A Balanced Scorecard Approach To Measure Customer Profitability Some companies become customer-obsessed rather than customer-focused and lose potential profits. mark for My Articles similar articles
HBS Working Knowledge
April 3, 2006
Jonathan Byrnes
Making the CFO Chief Profitability Officer Profitability management opens a new realm of opportunity for the creative CFO. Using it, a CFO can generate revenues, profits, and cash surprisingly quickly, and at very little cost. But it requires that the CFO move beyond his or her traditional domain. mark for My Articles similar articles
HBS Working Knowledge
July 14, 2003
Selden & Colvin
M&A: The Value of a Customer The M&A valuation process often gives short shrift to the caliber of customers held by the target company. Here are analysis tools for assessing customer value. mark for My Articles similar articles
Entrepreneur
November 2008
Kevin Manahan
Back to Basics Starting a Relax the Back franchise in a small town helped these family-focused entrepreneurs bring in big profits. mark for My Articles similar articles
CRM
October 18, 2004
Joshua Weinberger
Hot Seat: Should CRM Focus on Maximizing Top Customers or Boosting the Profitability of Others? Some loyal customers may be only marginally valuable today, but enormously valuable tomorrow. mark for My Articles similar articles
InternetNews
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Lynn Haber
Bank Gives TagmaStore Thumbs Up Pacific Capital Bancorp likes Hitachi's high-end storage platform. mark for My Articles similar articles
AskMen.com
June 19, 2013
5'5" Brandon Todd Shows You How To Dunk Trainer Brandon Todd is a former college basketball player who has developed a system specialized in getting you off the ground and above the rim. mark for My Articles similar articles