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CRM
April 1, 2008
Donna Fluss |
Productivity and Workforce Management Contact center workforce management solutions typically pay for themselves in under a year - can you afford not to have one?   |
CRM
May 2014
Donna Fluss |
WFM Growth Brings Choices and Challenges For some companies, ease of use of workforce management applications is winning out over functionality. |
CRM
March 2007
Coreen Bailor |
Intensive Care Learn these workforce management lessons to breed the best contact center forecasting, scheduling, and managing efforts. |
CRM
September 2010
Donna Fluss |
The Golden Age of WFM What contact centers must do to manage workforce management. |
CRM
May 2015
Donna Fluss |
WFM Finds a Better Direction Algorithms and simulation address a key mathematical challenge |
CRM
June 2011
Donna Fluss |
New-Gen WFM Solutions Make a Real Difference Many contact center offerings require a trade-off between accuracy and ease of use. |
CRM
December 1, 2006
Coreen Bailor |
All Together Now: WFM Centralization UPC Nederland's unified approach to contact center agent scheduling with IEX TotalView leads to cost savings and upped customer satisfaction. |
CRM
November 1, 2005
Colin Beasty |
Consulting Workforce Woes Accenture turns to IEX's TotalView to manage three Indian call centers. |
CRM
July 2013
Donna Fluss |
Workforce Management: Better but Not Good Enough What makes an ideal solution? |
CRM
September 2012
Donna Fluss |
The Revitalization of the Workforce Management Market One-size-fits-all solutions are no longer the answer. |
CRM
January 1, 2006
Colin Beasty |
Business Problem: Contact Center Managers Cannot Staff and Manage Their Call Centers Effectively Tech Solution: Workforce Optimization Tools -- Envision's Performance Suite... EX's TotalView Workforce Management... Witness Systems' Impact 360... |
Bank Systems & Technology
April 24, 2008
Maria Bruno-Britz |
Barclaycard's New Managing Director Tom Karinshak Stays Focused on His Customer Tom Karinshak recently joined Barclaycard US as managing director, customer care and bank operations. |
CRM
May 2, 2005
Coreen Bailor |
Rewriting a Performance Management Formula Electric Insurance is operating more efficiently after revamping its labor intensive processes. The company used CentreVu Supervisor to manage its call volume, IEX's TotalView to manage its schedules, and NICE Universe for quality monitoring. |
Insurance & Technology
March 7, 2008
Nancy Feig |
The Greening of Data Centers To "green wash" their data centers, banks are looking to a number of new technologies, specifically IT asset management, server virtualization and data center cooling solutions. |
