Similar Articles |
|
Search Engine Watch September 16, 2010 Jacob Morgan |
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. |
CRM February 2011 Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
Job Journal May 3, 2009 Craig Harrison |
What's Your CQ? Good communication skills are highly valued everywhere. Do yours measure up? |
CRM October 17, 2014 Yaron Wilf |
How Social Service Communities Can Drive Loyalty When customers help each other, companies and customers win. |
CRM October 2013 Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM August 2013 Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |
CRM August 2011 Barton Goldenberg |
Overcoming Skepticism to Exploit Social CRM Many executives fear a healthy two-way conversation with customers. |
PC Magazine September 4, 2007 Russel Morgan |
Make E-Marketing Work Hit critical points for more effective e-mail. |
CRM June 2010 |
Crumbling into Communities Even as Facebook's membership nears the half-billion mark, your customers are splintering into thousands of other communities. Whether or not these groups are yours, you need to pay attention. |
AskMen.com Jasper Anson |
Easy Networking People who network will most likely reach their lofty professional heights faster. Here are some suggestions to help you find your edge. |
CRM September 7, 2010 Rob Howard |
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. |