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Search Engine Watch
September 16, 2010
Jacob Morgan
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. mark for My Articles similar articles
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February 2011
Fluss & Rogers
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. mark for My Articles similar articles
Job Journal
May 3, 2009
Craig Harrison
What's Your CQ? Good communication skills are highly valued everywhere. Do yours measure up? mark for My Articles similar articles
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October 17, 2014
Yaron Wilf
How Social Service Communities Can Drive Loyalty When customers help each other, companies and customers win. mark for My Articles similar articles
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October 2013
Barton Goldenberg
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. mark for My Articles similar articles
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August 2013
Donna Fluss
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. mark for My Articles similar articles
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August 2011
Barton Goldenberg
Overcoming Skepticism to Exploit Social CRM Many executives fear a healthy two-way conversation with customers. mark for My Articles similar articles
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September 4, 2007
Russel Morgan
Make E-Marketing Work Hit critical points for more effective e-mail. mark for My Articles similar articles
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June 2010
Crumbling into Communities Even as Facebook's membership nears the half-billion mark, your customers are splintering into thousands of other communities. Whether or not these groups are yours, you need to pay attention. mark for My Articles similar articles
AskMen.com
Jasper Anson
Easy Networking People who network will most likely reach their lofty professional heights faster. Here are some suggestions to help you find your edge. mark for My Articles similar articles
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September 7, 2010
Rob Howard
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. mark for My Articles similar articles