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BusinessWeek February 21, 2008 Jena McGregor	The 2008 Winners Overall, customer service has dipped, perhaps a victim of spending cutbacks. But there's good news, too
CRM January 15, 2013 Leonard Klie	Brands Continue to Fail Their Customers New research from Forrester shows customer service hasn't improved all that much in the past year.
Registered Rep. July 22, 2009	Edward Jones, LPL, Schwab: Keeping Clients Happy FAs, you better be at the top of your game.
The Motley Fool June 11, 2010 Rex Moore	Airlines Turn the Corner Profits are down, but passenger satisfaction is up.
PC Magazine April 27, 2011 Ben Gottesman	Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops.
BusinessWeek October 23, 2006	How We Come Up With The Rankings The process by which business schools are ranked for a new report.
CRM February 7, 2011	Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
The Motley Fool June 18, 2010 John Rosevear	Ford Hits Toyota Where It Hurts Longtime quality paragon Toyota actually dragged down the average in the most recent edition of the widely watched J.D. Power Initial Quality Study for automakers.
PHONE+ June 19, 2009 Khali Henderson	Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay.
The Motley Fool July 18, 2011 Rich Smith	Congrats, America. You're Pre-Approved! The average U.S. consumer's credit score hit 696 (out of a possible 850) in May -- its highest level in four years.
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Financial Advisor May 2012	Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.
Bank Systems & Technology May 21, 2009 Maria Bruno-Britz	J.D. Power Report Says Banks Must Address Steady Decline in Customer Satisfaction J.D. Power & Associates' Retail Banking Study found a significant percentage of consumers are dissatisfied with their banks, marking a continued decay over the past three years.
Insurance & Technology July 8, 2007 Nathan Conz	Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.
CRM June 2015	Required Reading: The Wallet Allocation Rule Is a Better Metric for Businesses Net Promoter and satisfaction scores paint an incomplete picture. In their new book, Timothy Keiningham and others offer a fresh approach to measuring business impact.
BusinessWeek March 26, 2009	How We Picked the BW 50 Companies The methodology for selecting the BusinessWeek 50 focuses on two financial measures - return on capital and growth.
BusinessWeek June 19, 2006 David Welch	How Do You Turn On The #@!&% Air? A J.D. Power study finds luxury cars like Mercedes and BMW overloaded with complexity
BusinessWeek November 22, 2004 Christopher Palmeri	Expanding J.D.'s Power Consumers trust him. Companies fear him. Now the 73-year-old statistician is targeting auditors.
The Motley Fool March 9, 2005 Tom Taulli	McGraw-Hill Gains Power At age 73, it was time for J.D. Power III to find an exit. In this case, the buyer of the marketing information firm was another renowned family business, McGraw-Hill. But the deal-making means a short-term negative for the publisher.
AskMen.com	Watch Awards Winners 2014 Our horological experts nominated 50 different watch models and your votes did the rest.
PC Magazine July 29, 2008 Segan & Griffith	The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech.
PC Magazine August 21, 2006 Cade Metz	The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report.
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
Registered Rep. July 19, 2010 Jerry Gleeson	Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction.
CRM April 1, 2006 Colin Beasty	Required Reading: Customer Satisfaction at Its Best In the book Satisfaction, authors Chris Denove and James Power IV explain how companies like JetBlue, Lexus, and UPS deliver consistently high customer satisfaction and translate that into profitable growth. Here's an interview with Denove about the book.
BusinessWeek March 27, 2008	How the 50 Made the Cut To identify the companies on the BW 50, we first focused on two core financial measures: average return on capital and growth.
The Motley Fool February 14, 2007 Mary Dalrymple	Know Your Score Find out what lenders really think of you. Your credit score is the result of a statistical computation meant to tell lenders whether it's likely that you'll default on a loan.
InternetNews August 24, 2004 Michael Singer	E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...
The Motley Fool August 25, 2006 Rich Smith	Ford Roars, GM Stalls Investors, it's time to check in with J.D. Power and Associates for the latest stats on the world's leading carmakers: Ford... General Motors... DaimlerChrysler... Nissan... etc.
CRM October 1, 2007 Lior Arussy	Imperfect Scores Is a new industry standard keeping executives from focusing on the relationships that matter?
The Motley Fool March 5, 2008 Selena Maranjian	You Can Get Some Satisfaction Some companies are getting better at pleasing consumers.
Information Today April 29, 2010 Peggy Garvin	Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.
PC Magazine September 13, 2007 Eric Griffith	Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support.
Financial Advisor July 2006 Gail Liberman	Credit Score Surprises Credit scores can jump up and bite your financial advisory clients in ways you'd think were almost impossible. More data collected from more sources is used in unexpected ways.
Financial Planning June 1, 2009 Donald Jay Korn	Know the Score Despite their importance, most consumers know very little about the inner workings of credit scores.
Financial Planning June 1, 2007 Kathy Gevlin	Advisor Pulse The happiest financial advisors really do put their clients first, asserts the first study of advisor satisfaction.
PC Magazine December 8, 2004	Readers' Choices; 17th Annual Reader Satisfaction Survey--Part 2 Internet Service Providers... Premium Content Providers... Satisfaction and Reliability reports on your favorite hardware...
CRM May 2013 Leonard Klie	Marketing and Support Must Collaborate Customer interactions via social media can't be just about one or the other.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
The Motley Fool February 14, 2007 Mary Dalrymple	How Bad Credit Can Cost You Being careless with your credit scores could drain your piggy bank. Your credit score determines not only whether you can get a loan or a line of credit, but it also determines the interest rates that a bank or lender charges.
BusinessWeek September 3, 2009 Louis Lavelle	How We Ranked the Employers The methodology used for BusinessWeek's Best Places to Launch a Career ranking is designed to identify the characteristics of great employers.
CRM December 2013 Leonard Klie	Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
BusinessWeek September 4, 2008	Frequently Asked Questions Frequently Asked Questions regarding BusinessWeek's methodology for choosing great employers for launching a career.
PC Magazine August 24, 2005 Metz et al.	18th Annual Reader Satisfaction Survey Readers rate more than 45,000 PCs and printers. What they said might surprise you.
PC Magazine September 20, 2006 Cade Metz	The 19th Annual Reader Satisfaction Survey - Part 2 Last Month you told us all about you desktops, notebooks, and printers. Now you tell us about everything else.
Bank Technology News October 2007 John Adams	Mortgage: Running Up The Credit Score With mortgages to low-credit score borrowers becoming scarce, one move is for consumers looking for loans to increase their credit scores. That's where Carteret Mortgage hopes its use of a program called Deal Maker Score comes in.
CRM September 1, 2009 Christopher Musico	Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores.
The Motley Fool March 27, 2009 Rich Smith	Detroit Rules the Roost Would you really rather have a Buick?
The Motley Fool July 1, 2005 Rich Smith	Detroit Roars Back J.D. Power puts the Big Three in its top half. That's key to Detroit automakers' success -- more reliable cars make better investments.
InternetNews September 18, 2009	What's in a Name? For Google, Nearly $32 Billion Search and online advertising giant saw its brand value jump more than 25 percent in a year when the top 100 brands lost almost 5 percent of their total value.