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PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses.   |
Insurance & Technology
January 5, 2007
Maria Woehr |
A New Extension Safeway implements ShoreTel's Enterprise IP Phone System, reducing maintenance costs and improving disaster recovery capabilities. |
PC Magazine
October 12, 2005
Oliver Kaven |
VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)... |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
Insurance & Technology
May 18, 2004
Julie Gallagher |
Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential. |
The Motley Fool
October 30, 2007
Tom Taulli |
More Good Lines From ShoreTel Despite a rocky IPO and a distracting lawsuit, the IP phone system software company continues to make key alliances and turns in a quarter with increased revenue and improved margins. |
Bank Systems & Technology
June 1, 2004
Cynthia Ramsaran |
VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP. |
Inc.
November 2008 |
How To: Choose the Right Telecom System The development of technologies that send voices as packets of data via the Internet has changed the world of telecommunications. Here are steps to choosing the right system for your company. |
Entrepreneur
January 2005
Amanda C. Kooser |
Come Together Is it time to combine your voice and data networks? We've got the latest buzz on IP-PBX phone systems. |
Bank Technology News
November 2007
Jorge Blanco |
IP Telephony Plays a Key Role in Business Continuity To provide uninterrupted service in the face of extraordinary conditions, best-in-class financial institutions are turning to IP telephony and adopting new communications applications that the technology enables. |
InternetNews
September 28, 2004
Colin C. Haley |
BofA Banking on VoIP Bank of America today became the second marquee company in as many weeks to choose Voice over IP as a way to cut costs and improve productivity. |
T.H.E. Journal
March 2005
Dan Young |
VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education. |
T.H.E. Journal
April 2005
Jeff D. Roller |
Amarillo ISD Improves Functionality, Reduces Phone Costs With Digital Communications System The school district saves more than $20,000 a year compared to its old system, and has a flexible, scalable platform for cost-effective expansion as it grows. Features like voice mail and unified messaging provide teachers and parents with an easier way to communicate. |
Bank Systems & Technology
June 2, 2004 |
One Question For: Jim Barry, OneUnited Bank What was OneUnited Bank's main concern when implementing Voice over IP telephony technology? |
The Motley Fool
July 9, 2007
Tom Taulli |
ShoreTel Hits the Shores A sudden patent lawsuit by Mitel Networks wasn't enough to mute investor interest in ShoreTel's IPO. |
U.S. Banker
August 2010
Alan Kline |
Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling. |
Bank Technology News
July 2011
John Adams |
Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
PHONE+
May 22, 2009 |
Case Study: ShoreTel Taps BigMachines to Streamline Quote-to-Order Process ShoreTel uses hosted configurations and guided selling solutions from BigMachines to help streamline pricing, quoting, and ordering processes. |
Bank Technology News
August 2010
Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan. |
Bank Director
3rd Quarter 2010
Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
T.H.E. Journal
December 2005
Jacob Milner |
VoIP to the Rescue Faced with the challenges hampering school communications nationwide, three districts forge into the 21st century with Web-based telephony. |
Bank Technology News
April 2009
John Adams |
Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold. |
U.S. Banker
May 2011
Matthew de Paula |
New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience. |
Bank Systems & Technology
June 2, 2004
Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay. |
The Motley Fool
August 15, 2007
Tom Taulli |
ShoreTel Dials for Dollars Despite biggie competitors, communications provider ShoreTel keeps revving revenues. In the first conference call since their IPO in early July, management ended with a sales pitch and a toll-free number. |
Bank Systems & Technology
October 28, 2004
Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message. |
Entrepreneur
July 2003
Mike Hogan |
Call Waiting? The computer phone is still a thing of the future, but IP telephony will deliver better ways to beam up to your enterprise today. |
CIO
November 1, 2001
John Edwards |
Storage Gets Caught in the Net IP storage promises faster, cheaper and wider storage area networks... |
Bank Systems & Technology
October 29, 2008
Maria Bruno-Britz |
Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers. |
Bank Technology News
August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. |
Registered Rep.
October 1, 2004
David A. Gaffen |
From Top Dog to Compliance Monkey Many branch managers at full-service broker/dealers around the country have found in recent years that their old role as branch manager has diminished, as more business decisions are made by headquarters. |
Bank Technology News
July 2006
John Adams |
Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus? |
Registered Rep.
March 1, 2003
Andre Cappon |
Okay, Team, Listen Up! Whether some reps like to acknowledge it, the branch office manager is vital to the success of a given branch. |
ONLINE
November 2001
Peter Vanderheyden |
Divide-and-Conquer Patent Research A revolutionary strategy to optimize your time and increase your influence... |
Registered Rep.
October 9, 2008 |
Smith Barney Closing Branches, Letting Managers Go As part of a larger cost-cutting effort, Smith Barney is consolidating some of its branch offices and laying off a number of its branch managers. |
Bank Systems & Technology
October 8, 2009
Maria Bruno-Britz |
Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy. |
Bank Systems & Technology
May 25, 2006
Peggy Bresnick Kendler |
Perspectives: High-Performance Contact Centers Emerging technologies such as VoIP, voice- driven, self-service systems, and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction. |
