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InternetNews
June 1, 2010 |
HP's Cloud Computing Push Leads to Layoffs The computer giant says it will cut 9,000 services jobs, though it also plans to invest heavily in data center automation technology that will lead to more hiring.   |
CRM
September 1, 2006
Denis Pombriant |
The On-Demand Mathematics of Enterprise Computing Change in computing will not be limited to technology -- it will influence business models for every company competing in the traditional software arena. |
Wall Street & Technology
November 18, 2005
Leslie Kramer |
On-Demand Is in Demand While Wall Street firms may not be falling over themselves to replace their existing systems with on-demand technology and services, they are starting to weigh the cost and potential efficiency loss of not doing so. |
CRM
August 2010
Joshua Weinberger |
Influential Leaders: The Chatterbox Marc Benioff, cofounder, chief executive officer, and chairman of Salesforce.com, is in the spotlight again. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
CRM
February 1, 2008
Donna Fluss |
2008 Contact Center Challenges Before managers can tackle primary goals, obstacles must be overcome. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
CRM
July 1, 2009
Christopher Musico |
Adhering to Higher Quality New York Life streamlines its workforce, vastly improving internal metrics. |
InternetNews
January 2, 2004
Sean Michael Kerner |
IBM On-Demand Hits Target A big customer win for Big Blue's on-demand computing initiative. |
CRM
April 2010
Donna Fluss |
6 Steps to a "Greener" Contact Center What it means for the contact center to focus on the size of its carbon footprint. |
The Motley Fool
February 22, 2005
Tom Taulli |
On-Demand Is in Demand Salesforce.com's Marc Benioff is the cheerleader of the software industry's latest thing. And customers seem to love it. On the news of the company's latest earnings report, investors pushed up the stock 13% to $15.95. |
InternetNews
January 13, 2005 |
AT&T, IBM in On-Demand Deals With Fireman's The insurance agency has awarded IBM a seven-year, $157 million contract in order to build an on-demand infrastructure, the company said. AT&T also was hired by Fireman's for managed hosting services in a five-year, $42 million contract. |
The Motley Fool
July 6, 2007
Tom Taulli |
Dueling Fools: Salesforce.com Bull Rebuttal Salesforce.com has a strong brand, a killer application, a robust platform, and a customer breadth that sets it apart from its rivals. Investors, take note. |
Information Today
May 9, 2011 |
Recommind Forms Strategic Alliance With LexisNexis for Hosted eDiscovery The new solution enables rapid deployment of Axcelerate On-Demand, Recommind's end-to-end eDiscovery review platform with Predictive Coding capabilities. |
The Motley Fool
March 16, 2007
Tom Taulli |
Cisco Demands On-Demand Software Cisco Systems' $3.2 billion purchase of WebEx is a major validation of the burgeoning sector. For investors in on-demand software, this coherent strategy is insightful and encouraging. |
The Motley Fool
February 13, 2007
Tom Taulli |
I Love On-Demand Software delivered via the Internet instead of old-fashioned ways is turning out to be the next-big-thing in Corporate America. Here's how investors can benefit, too. |
CRM
November 2009
David Myron |
Salesforce.com: One Leader. One Decade. $1 Billion. Salesforce.com has proven the importance of making sure its customers are successful. |
CFO
February 15, 2006
Megan Santosus |
By Popular Demand Why buy HR applications when you can rent them? Human resources, for once, leads rather than lags a technological advancement. |
InternetNews
September 10, 2010 |
Software Delays Persist in Cloud, SaaS Era Despite new, faster modes of distributing software, many enterprises still cling to traditional models, often resulting in significant delays, according to a recent survey of professionals. |
CRM
June 1, 2004
Chris Selland |
Offshore Versus Onshore Contact Centers As long as the service is good, does the customer really care? |
InternetNews
April 22, 2010 |
SaaS Revolution Brings Changes to Enterprises On-demand software hasn't supplanted or caused a wholesale replacement of on-premise software, but it is making its market in particular ways. |
InternetNews
November 29, 2004
Clint Boulton |
Big Blue Opens Doors to Real-Time Software Seeking a way to provide customers with more hands-on opportunities to test its management software, IBM opened the doors to a new on-demand technology center Monday. |
InternetNews
October 7, 2005
Erin Joyce |
On-Demand Computing: From Fuzzy to Focus Could businesses be getting over their fears of on-demand software? |
InternetNews
March 30, 2010 |
SAP Rolls Out Cloud-Based Collaboration Apps StreamWork is designed to help businesses share, access and manage their content online from the cloud. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
InternetNews
January 16, 2007
Michael Hickins |
At The Salesforce Apex of SaaS On-demand customer relationship management application vendor Salesforce.com used the winter release of its flagship CRM service Salesforce SFA to formally launch Apex, a new platform and programming language. |
IndustryWeek
September 1, 2007
Brad Kenney |
A Sampling Of SaaS Hosted software offerings are taking root across the manufacturing business model. |
InternetNews
May 3, 2010 |
IBM Taps Cloud With Cast Iron Systems Buy The purchase of Cast Iron Systems gives IBM customers a bridge between traditional on-premise solutions and cloud computing. |
CRM
September 1, 2004
Lior Arussy |
Stop Wasting Everyone's Time Give agents timely access to relevant data, and watch sales and satisfaction soar. |
InternetNews
March 31, 2004
Clint Boulton |
IBM 'POWERs' Up to Propel On-demand Big Blue bows POWER5 as executives discuss the chip architecture's shift from consumer electronics to enterprise systems. |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
