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Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off. |
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Capital Control Which half of a couple has power of the purse strings? How does this affect your relationships with your clients? |
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Introduction to Generation Nation: Table of Contents In September the U.S. Census Bureau predicted that at some time during October, the U.S. population would hit 300 million. Minutes after the prediction was announced marketers embraced the most massive marketing-campaign planning opportunity ever. |
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IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
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Ernestine, Meet Julie Natural language speech recognition is markedly improving voice-activated self-service. |
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Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. |
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Oldies but Goodies Older workers can be considerable assets, if you manage them properly. |
