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InternetNews
November 19, 2008
Richard Adhikari |
Enterprise SaaS Buyers Want More Than Uptime SaaS vendors have to go well beyond the requirements of SLAs if they want to keep their customers.   |
InternetNews
January 14, 2011 |
Google Looks to Prove It's Rock-Solid on the Cloud Google claims its Service Level Agreement for Google Apps is an 'Industry First. |
CIO
November 1, 2003
Elana Varon |
Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support. |
CIO
August 8, 2007
Lauren Gibbons Paul |
ABC: An Introduction to Service-Level Agreements (SLAs) SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met. |
InternetNews
December 21, 2005
Susan Kuchinskas |
Salesforce Outage a Blow to On-Demand Sector? Salesforce.com confirmed that on Tuesday, some users experienced intermittent access for almost six hours. |
CIO
April 17, 2008 |
The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat. |
InternetNews
January 16, 2007
Michael Hickins |
At The Salesforce Apex of SaaS On-demand customer relationship management application vendor Salesforce.com used the winter release of its flagship CRM service Salesforce SFA to formally launch Apex, a new platform and programming language. |
InternetNews
June 22, 2004
Susan Kuchinskas |
Will Salesforce IPO Float All Boats? The software-on-demand industry hopes a sizzling offering will juice up the sector. |
CIO
May 7, 2009
Stephanie Overby |
Applied Materials: Looking to Flexible Offshoring Deals to Survive Applied Materials' CIO Ron Kifer had to get creative to cut costs, renegotiating with offshore providers and easing up on service levels. |
CRM
March 1, 2006
Colin Beasty |
Better Safe Than Sorry Backing up data today helps ensure recovery tomorrow. Many companies are relying on their on-demand vendors for that backup, but responsibility must go to both the vendor and the client company. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
CIO
September 15, 2005
Michael Schrage |
Contract Sadness Too many CIOs cut enterprise software deals that look fabulous to the CEO and CFO but commit the people who do the real work to a nightmare of unrealistic expectations. |
PC Magazine
June 14, 2004
John Clyman |
salesforce.com Enterprise Edition If you're looking for a comprehensive on-demand customer-relationship management tool that can streamline your sales and support processes, salesforce.com is an excellent choice. |
InternetNews
April 23, 2004
Miller & Joyce |
Wall Street Shifting to On-Demand Model Merrill Lynch's On-Demand Index signals investors are getting ready for pay-as-you-go (i.e. application service provider) software companies -- or at least learning how to value them as stocks. |
InternetNews
February 24, 2009
David Needle |
Google Looking for Answers After Gmail Goes Dark It might be back now, but questions still remain after Google's e-mail service went out of commission earlier today. |
CRM
October 2006 |
The 2006 Market Leaders, Part 1 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Amdocs... SSA Global Technologies... etc. |
The Motley Fool
March 16, 2007
Tom Taulli |
Cisco Demands On-Demand Software Cisco Systems' $3.2 billion purchase of WebEx is a major validation of the burgeoning sector. For investors in on-demand software, this coherent strategy is insightful and encouraging. |
InternetNews
February 2, 2006
David Needle |
SAP Plays On-Demand Field SAP's on-demand solution is for customer relationship management and builds on the company's mySAP CRM software, a more traditional on-premises software solution. |
Bank Technology News
September 2009
Mike Scheuerman |
Outsource the Small Stuff Small financial institutions typically struggle with their IT infrastructure. Often, the answer is outsourcing. |
National Defense
March 2010
Anand Datla |
Government Contracting Culture Impedes Progress in Cybersecurity The government is spending billions of dollars on IT products and services but does not hold its vendors accountable for cyberintrusions. |
CRM
February 1, 2006
Colin Beasty |
The On-Demand Influx Industry pundits expect Google and Microsoft to shake up the on-demand software market. |
The Motley Fool
February 13, 2007
Tom Taulli |
I Love On-Demand Software delivered via the Internet instead of old-fashioned ways is turning out to be the next-big-thing in Corporate America. Here's how investors can benefit, too. |
Inc.
May 2006 |
What To Ask For In An On-Demand Software Contract Here are four items to consider in your on-demand software contract. |
InternetNews
October 20, 2006
Michael Hickins |
Chris Cabrera, CEO, Xactly The SaaS evangelist explains why sales-force compensation will be the next big application to ride the on-demand wave. |
CIO
July 1, 2001
Lorraine Cosgrove Ware |
Consolidate Network Contracts to Cut Costs Your company's contracts for voice and data networking services should be one of the first places you check to cut costs... |
FAO Today
Jan/Feb 2008
Ramakrishnan & Frangulescu |
Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard. |
The Motley Fool
July 6, 2007
Tom Taulli |
Dueling Fools: Salesforce.com Bull Rebuttal Salesforce.com has a strong brand, a killer application, a robust platform, and a customer breadth that sets it apart from its rivals. Investors, take note. |
CRM
January 1, 2008
Joshua Weinberger |
CRM Market Set to Double Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment - especially on-demand CRM. |
The Motley Fool
April 24, 2007
Tom Taulli |
Salesforce.com's Platform to Profits Salesforce.com is expanding its platform for on-demand applications. While building this platform is certainly an ambitious move for Salesforce.com, the company has demonstrated that it knows how to follow through, and that it has a ripe market waiting. |
InternetNews
March 6, 2006
David Miller |
New and Improved Salesforce.com? Salesforce.com enhances on-demand offerings, service and support. |
The Motley Fool
July 6, 2007
Tom Taulli |
Dueling Fools: Salesforce.com Bull Investors, this company has earned its nosebleed valuation. |
The Motley Fool
February 22, 2005
Tom Taulli |
On-Demand Is in Demand Salesforce.com's Marc Benioff is the cheerleader of the software industry's latest thing. And customers seem to love it. On the news of the company's latest earnings report, investors pushed up the stock 13% to $15.95. |
The Motley Fool
November 17, 2006
Tom Taulli |
Bidding for Software's Hall of Fame Salesforce.com is the darling of the software world, and it has staying power. Investors, as long as the company can continue to improve its platform and encourage innovation, it should continue to be a fast-paced grower for your portfolio. |
CFO
February 1, 2006
John Edwards |
Pay-per-view ERP Is on-demand transaction software ready for prime time? |
