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Feedback from CSRs Spawns Relationship Care Relationship Care has been the driving force behind some recently launched servicing capabilities at American Express for both customers and customer service representatives. |
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Lending a Helping Hand Business outsourcing provider Pearson Government Solutions answers the call of thousands who take employment for granted with those who cannot. |
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CRM March 23, 2012 |
Calabrio Advanced Recording Selected for Cisco's SolutionsPlus Program The program makes it easier for Cisco enterprise and contact center customers to improve performance through advanced Calabrio recording applications with Cisco MediaSense. |