| Similar Articles |
|---|
 |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles?   |
CRM
August 1, 2005
Paul Stockford |
A Recipe for Reduced Turnover: Find the Right Mix Recent advancements in selection technologies now make it possible to identify various individual traits and attributes before contact center job offers are made. |
CRM
January 2006
Coreen Bailor |
Surefire Hires Organizations jeopardize their ability to best serve customers if they don't have selection, retention, and development strategies for contact center agents. Here, industry insiders offer nine tips to help minimize risk. |
Job Journal
December 17, 2006
Julia Hollister |
The Insurance Industry Offers Careers to Insure Your Future Insurance is a growth industry likely to pay long-term career dividends. |
BusinessWeek
February 2, 2004
Dean Foust |
AFLAC: Its Ducks Are Not In A Row The hit from Parmalat bond holdings raises questions about AFLAC's investing style. |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
Insurance & Technology
April 1, 2008
Amy Gigilio |
Aflac Empowers IT Professionals as Trusted Advisers By treating IT professionals as trusted advisers to the business, Aflac provides them with more career opportunities and improved job satisfaction. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
May 13, 2005
Anthony O'Donnell |
Technology Champion AFLAC's CEO proves technology plays a critical part in the success of insurance companies. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
Insurance & Technology
January 8, 2010
Anthony O'Donnell |
Aflac's New Site Drives Interactivity With Bold Design, Humor Employing both the image and the broad humor of the insurer's notorious duck mascot, Aflac's new site features bright colors, clean design and video "duckumentaries" to engage and inform users. |
Insurance & Technology
December 23, 2005
Anthony O'Donnell |
Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs. |
Job Journal
May 2, 2004
Michael Kinsman |
Career Pros: Retail's Revolving Door Retailers not only tolerate an unstable workforce -- they expect it. |
CRM
February 2003
Rochelle Garner |
Just Desserts Rewarding and recognizing contact center agents is as much science as it is art. |
CFO
February 15, 2006
Laura DeMars |
Finders Keepers Companies that experience high rates of employee turnover will likely find that it's not salary issues that cause workers to walk out the door. Instead, employees are looking for benefits, training, and flexibility. |
The Motley Fool
February 3, 2009
Selena Maranjian |
Why Layoffs Aren't the Answer Keeping experienced employees saves millions for big companies. |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
