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CRM
July 1, 2006
Collins, Dahlstrom & Singer
Customer Segments Matter Executing segment-based strategies requires organizational change and a significant reorientation of planning and performance management processes. Taking the plunge will catalyze a closer relationship between the company and its customers. mark for My Articles similar articles
CRM
May 10, 2013
Syed Hasan
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. mark for My Articles similar articles
CRM
March 2011
Robert Wollan
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. mark for My Articles similar articles
BusinessWeek
January 30, 2006
Jena McGregor
Would You Recommend Us? Customer recommendations are shaking up planning and executive pay. mark for My Articles similar articles
PHONE+
June 19, 2009
Khali Henderson
Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. mark for My Articles similar articles
U.S. Banker
July 2008
Foote & Gupta
Avoiding a Marketing Meltdown Even in the best of times, retail-bank marketing teams face loads of performance pressure and often struggle to set priorities. But now the swooning market has redoubled the challenge. mark for My Articles similar articles
The Motley Fool
May 31, 2011
Zeeshan Siddique
It's Time to Consider Buying Into Intuit Intuit witnesses growth in all its segments, looks ripe for purchase. mark for My Articles similar articles
HBS Working Knowledge
November 3, 2011
James Heskett
The Ultimate Question in Management In their book, Fred Reichheld and Rob Markey remind us of the simplicity of the Net Promoter Score. It's the product of answers to one question, "How likely is it you would recommend us to a friend?" mark for My Articles similar articles
CRM
February 3, 2012
Judith Aquino
Net Promoter Creator to Release Social Media Measurement Tool SparkScore helps companies identify promoters and detractors in social media comments. mark for My Articles similar articles
PC Magazine
April 27, 2011
Ben Gottesman
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. mark for My Articles similar articles