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The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. |
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Would You Recommend Us? Customer recommendations are shaking up planning and executive pay. |
PHONE+ June 19, 2009 Khali Henderson |
Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. |
U.S. Banker July 2008 Foote & Gupta |
Avoiding a Marketing Meltdown Even in the best of times, retail-bank marketing teams face loads of performance pressure and often struggle to set priorities. But now the swooning market has redoubled the challenge. |
The Motley Fool May 31, 2011 Zeeshan Siddique |
It's Time to Consider Buying Into Intuit Intuit witnesses growth in all its segments, looks ripe for purchase. |
HBS Working Knowledge November 3, 2011 James Heskett |
The Ultimate Question in Management In their book, Fred Reichheld and Rob Markey remind us of the simplicity of the Net Promoter Score. It's the product of answers to one question, "How likely is it you would recommend us to a friend?" |
CRM February 3, 2012 Judith Aquino |
Net Promoter Creator to Release Social Media Measurement Tool SparkScore helps companies identify promoters and detractors in social media comments. |
PC Magazine April 27, 2011 Ben Gottesman |
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. |