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HBS Working Knowledge April 23, 2007 Sarah Jane Gilbert	Are Great Teams Less Productive? There are built-in tensions between learning and performance, which smart organizations must learn to recognize and deal with.
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HBS Working Knowledge September 27, 2010 Sarah Jane Gilbert	Customer Experts Lose Influence When Teams are Pressured Heidi K. Gardner explains why performance pressure makes team members do what seems irrational: defer to high-status "generalist" experts among them and ignore colleagues with special knowledge of client needs.