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CRM
April 2012
Esteban Kolsky |
The Big Three The big problems in CRM are not solved by deploying software and changing a few processes. They require a lot more than that to be solved.   |
CRM
May 2, 2005
Phillip Britt |
Making Use of Analytics Analysis is an increasingly important part of CRM, yet it's misunderstood by many executives. Here are tips on how to use business intelligence. |
Bank Systems & Technology
July 28, 2006
Nancy Feig |
The Next Level in Business Intelligence A new philosophy centered around enterprisewide use of BI tools -- coupled with advances in analytics and data management -- is helping banks make better and more-profitable business decisions. |
CRM
December 2006
Jessica Sebor |
The BI Tools Bonanza Simple, rewarding BI tools have been developed over the past three years, quietly accelerating marketers' ability to see and hear. |
CRM
April 3, 2015
Martin Doyle |
Don't Let Bad Data Ruin Your CRM To increase CRM adoption, give your staff the information it needs. |
CRM
October 2006 |
The 2006 Market Leaders, Part 2 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Aprimo... SAS Institute... Oracle... etc. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
Information Today
October 14, 2010
Avi Rappoport |
Search and Business Intelligence: The Humble Inverted Index Wins Again Text search engine technology, using sophisticated versions of inverted indexing, can create files that are effectively shadow databases in much less space, optimized for fast retrieval. |
CRM
May 2007
Jessica Sebor |
Too Much Pork for Just One Fork Shiny, clean data and solid lead qualification will help satisfy all by closing the nutritional sales-and-marketing info loop. |
Insurance & Technology
November 21, 2005
Cynthia Saccocia |
Business Ignorance or Business Intelligence The effective use of business intelligence by insurance companies over the next three years will differentiate market leaders from market laggards in capturing, servicing and retaining profitable market segments. |
CRM
May 1, 2007
Colin Beasty |
Required Reading: Analytics: A Winning New Way In Competing on Analytics: The New Science of Winning, Thomas Davenport and Jeanne Harris argue that companies need analytics to make better decisions and extract maximum value from their business processes. |
CRM
December 2006
Colin Beasty |
Analytics Brought to Bear How strength in numbers -- in this case, the analytics of customer data -- transforms sales teams into sales forces. |
Bank Systems & Technology
January 7, 2005
Cynthia Ramsaran |
The Intelligence Factor Banks of all sizes increasingly are turning to an array of tools such as analytics, modeling and forecasting systems - often in the form of a packaged BI solution. |
CRM
June 1, 2006
Colin Beasty |
Secret of My Success: Minimizing Customer Guesswork Federico Cesconi, head of analytical CRM at Swiss telecom provider Cablecom, discusses how he uses customer analytics to gain foresight into its customers and keep retention rates high. |
T.H.E. Journal
April 1, 2010
John K. Waters |
What's In It For Us By following a foursome of best practices from the business world, K-12 districts can guide their business intelligence (BI) initiatives toward an effective implementation. |
CRM
December 2005
Colin Beasty |
11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 2) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CFO
July 1, 2004
John Goff |
Head Games Businesses are deploying analytical software to get a better fix on customer behavior. |
CRM
June 2005
Bailor et al. |
100 Proven CRM Ideas, Part 1 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 1 through 50. |
CRM
February 2003
Lisa Picarille |
The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines. |
CRM
September 1, 2009 |
The 2009 Market Leaders - Business Intelligence Here are the top five rated companies in the business intelligence category. |
CRM
August 1, 2009
Jessica Tsai |
Intelligence in the Cloud Business intelligence software defined a certain stage of maturity with CRM data by making that data actionable. Now on-demand BI promises to do the same for on-demand CRM - by making it affordable. |
Bank Technology News
May 2007
Glen Fest |
The Rise of Business Intel 2.0 For banks like Wachovia Corp., BI is helping to build a correlation between corporate strategy and consumers' life stages, household details, and financial choices - - something that can translate into money for both parties. |
Insurance & Technology
March 9, 2007
Susana Schwartz |
The Hype Around BI 2.0 Heralds Functionality Changes Surrounding Business Intelligence, Which Helps Insurers Gather Information to Make Business Decisions The next generation of business intelligence tools will be integrated within business processes themselves, enabling improved forecasting and real-time data analysis. |
CRM
January 2014
Sarah Sluis |
Risk-Proof Your CRM System Focus on the people and the process, not the technology. |
CRM
September 2007 |
The 2007 Market Awards: Business Intelligence As the market for business intelligence matures and users become more sophisticated, more companies are buying into BI. |
CRM
September 2003
Compton & Ullman |
The 2003 CRM Elite There is one thing that every company wants from its CRM initiative: results. Our inaugural CRM Elite awards showcase six companies that know how to get them. |
IndustryWeek
January 1, 2007 |
Operations Intelligence Augments Business Intelligence Business Intelligence leverages the data captured in ERP systems. |
CRM
December 2, 2010
Lauren McKay |
How Socially Intelligent Are Business Intelligence Vendors? In August, Allen Bonde, industry blogger and managing director of consultancy Evoke CRM, decided to put today's "social CRM" vendors to the test, by ranking companies on just how social they are. |
CRM
January 25, 2013
Benjamin Lederer |
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments. |
InternetNews
March 22, 2006
Clint Boulton |
Oracle Makes Intelligence Its Business Oracle is going after the business intelligence market with guns blazing, vowing to target the customer bases of long-time leaders Business Objects and Cognos. |
CRM
July 14, 2015
Javier Peralta |
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. |
Bank Technology News
September 2009
Rebecca Sausner |
Big Blue's Big Cross-Sell Play IBM's investment in predictive analytics is timely, with business intelligence, data and analytics, the top three areas of focus in the new competitive world. |
Insurance & Technology
July 12, 2006
Anthony O'Donnell |
Smart Companies New approaches to business intelligence are providing meaningful information for decision support -- not only to senior executives, but to managers at many levels of the enterprise, and with less intervention from IT. |
CRM
October 2005
Bailor et al. |
The 2005 CRM Market Leaders, Part 2 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how these CRM leaders are driving the market and how they stack up against the competition. |
CRM
October 2003
Jason Compton |
Hot Projects: Retail Newport News worked with SAS partner Tricision to develop a more refined predictive model to steer dozens of different catalogs to thousands of different customer segments. The models dig deeper than the typical counts of recency, total business, and frequency. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
InternetNews
November 27, 2006
Michael Hickins |
BI Fruits Drive SOA Adoption Study shows that companies want BI strategy help. |
CRM
September 2004
Eric Krell |
The 2004 CRM Elite The CRM Elite awards showcase six companies that set out to get measurable results, then met or surpassed their expectations. |
CRM
October 2013
Paul Korzeniowski |
CRM and Knowledge Management: Balancing Information and Insight Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous. |
CIO
September 15, 2003
Alice Dragoon |
Business Intelligence Gets Smart(er) Companies are using business intelligence software for more than simple data mining. They're using it to identify hot sellers, cut costs and discover new business. |
CRM
September 27, 2013
Wendy Breakstone |
Make Your Contact Database Work for You Accuracy, authenticity, and genuineness are key. |
CRM
November 2014
Eric Barkin |
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. |
CRM
September 26, 2014
Jake Wobbrock |
Changing Consumer Behaviors Make Self-Service Growth Inevitable To give today's customers what they want, help them help themselves. |
CRM
August 2011 |
The 2011 CRM Elite Sometimes, cutting costs and streamlining operations are the impetus behind a CRM investment. Here are examples of successful implementations. |
CIO
January 29, 2010
Thomas Wailgum |
BI's Dirty Secret: Better Tools Are No Match for Bad Strategy IT faces more pressure than ever to deliver actionable BI data to the business. But the smartest CIOs say this is no time to blindly throw BI to the masses. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CRM
August 2003
David Myron |
6 Barriers to CRM Success And How to Overcome Them If Gartner's claims are accurate that about 50 percent of CRM implementations fail, and if Aberdeen Group is correct that in 2002 the CRM market reached $13.4 billion, then companies flushed about $6.5 billion down the toilet last year alone. |
U.S. Banker
October 2007
Glen Fest |
Business Intelligence: Going 'BI-onic' With Lifecycle Profiling Welcome to the world of business intelligence, where institutions are building a correlation between corporate strategy and consumers' life changes, household details and financial choices. |
Insurance & Technology
April 20, 2005
Wendy Toth |
Courting Business Intelligence Not only do insurers need to know what they already have, but they need to figure out just what it is they want to accomplish in order to guarantee the synergy among business units and employees that intelligent data can provide. |
