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Aspect Inks a UC Distribution Deal with Dell Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers. |
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June 21, 2004
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Nortel-Cisco Merger Unlikely Networking giant Cisco Systems publicly says that it's open to building a strategic partnership with struggling Nortel Networks, but that's a far cry from seeking a takeover. Investors shouldn't confuse the two. |
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March 14, 2014
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Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings. |
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Aspect's Facelift The new software company must balance rationalizing its overlapping functionality with retaining and attracting new customers. |
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Cisco, Nortel Pact May See Light There's no deal yet, but the buzz of a possible partnership is making waves in the network equipment industry and getting folks to stop and take notice. |
Global Services
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Recruitment Crisis in Contact Centers Technology can offer some relief by increasing a contact center's capabilities and adding more service choices for its customers without affecting the head count. |
