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CRM
October 2014
Leonard Klie |
Medical Alert Puts Five9 on Call In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.   |
PHONE+
Jon Heaps |
Top 7 Targets for Hosted Contact Centers Identifying the right targets for hosted contact center solutions. |
PHONE+
December 3, 2009
Daniel Lonstein |
Meeting Call-Center Challenges Last year was a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. |
CRM
November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
Bank Systems & Technology
June 1, 2004
Cynthia Ramsaran |
VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP. |
PHONE+
June 16, 2009
Khali Henderson |
Hosted VoIP Sales Up In a Down Economy Whether you are an IP PBX dealer in denial or a reluctant telephony agent, it's time you thought long and hard about your stance on hosted VoIP. |
CRM
April 2011
Ian Jacobs |
Hosted Contact Centers Poised for Growth Purse strings loosen on capital spending, which may bring rapid deployments. |
CRM
May 20, 2011
Tom Topolinski |
Call Centers Beware Social media and smart technologies are here |
CRM
June 1, 2005
Colin Beasty |
Virtual Contact Centers Need Some Fine-Tuning With recent product enhancements, such as VoIP Virtual Contact Center by Five9 and Siebel's announcement of Siebel On Demand 7 equipped with distribution capabilities for call center management, virtual contact centers are gaining momentum. |
CRM
October 1, 2005
Ken Landoline |
Contact Centers' Next Development It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises. |
PHONE+
Doug Allen |
Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
CRM
September 2013
Eric Barkin |
Five9's Cloud-Based Dialer Means More Productivity for DirectBuy Automatic dialer brings substantial cost cuts for the member-based buying center. |
InternetNews
October 22, 2008
Sean Michael Kerner |
Open Source Gets Into Wall St. Back Office Startup Marketcetera rolls platform to help broker/dealers monitor their trading platforms. |
CRM
January 2010
Donna Fluss |
Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
Bank Technology News
December 2010
Michael Sisk |
From Cost Center to Revenue Driver For decades the call center was considered a cost center, and the most important performance measurement was how fast you could get the customer off the phone. Now virtually all banks are trying to turn call centers into profit centers. |
