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Financial Planning
May 1, 2006
Pam Black |
Adviser Pulse: Life Insurance for Hispanics A new study suggests that Hispanics show different tendencies when considering the purchase of life insurance.   |
CRM
November 15, 2004
Coreen Bailor |
Integration Aids Channel Management Creating true ties with partners helps to optimize sales results. |
CRM
April 1, 2005 |
Statistically Speaking 18% of respondents said that when shopping in a consumer electronics store they are shopping to browse new technologies... 72% of new affluent consumers, individuals within the 35 to 54 age range with household incomes of at least $125,000, admitted that they clip coupons... etc. |
Wall Street & Technology
May 15, 2006 |
I Want My BPO According to a recent survey, 53.8% of participants -- slightly more than half of whom represented financial services companies -- indicated that business process outsourcing has met or exceeded their firms' expectations. |
CRM
November 3, 2003
Martin Schneider |
News in Brief A report by Aberdeen Group says that more companies are taking a serious look at the hosted model... the worldwide analytic applications software market is forecast to reach more than $4.8 billion by 2007... financial services firms need to invest in next generation CRM technology... etc. |
CRM
October 18, 2004 |
Statistically Speaking As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to a report. |
CRM
March 1, 2008 |
destinationCRM Dashboard Highlights from online news stories. |
InternetNews
June 18, 2004
Clint Boulton |
How May They Server You? Led by Linux and Windows, IDC expects the server market to flourish by 2008. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
CRM
February 2014
David Myron |
Should You Offer Social Customer Support? More progressive companies are moving beyond the experimentation stage and incorporating solutions that enable them to listen, analyze, and respond to customers on social media. |
CRM
March 2010
Christopher Musico |
Email Management You've Got Mail: Despite fits and starts, many still believe email management solutions can deliver on their promise. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Pharmaceutical Executive
December 1, 2008
Dave Ormesher |
The Self-Fueling Marketing Machine Creating a self-fueling machine that produces data - which steers the marketing channel and in turn produces more data - represents the necessary evolution for the survival of pharmaceutical e-marketing. |
AFP eWire
December 6, 2004 |
Email Solicitations Still Evolving in Higher Education Only half of higher education institutions are using email as a fundraising tool, and there is a wide disparity in how the technology is being employed, according to a new survey by the Council for Advancement and Support of Education (CASE). |
CRM
June 1, 2005
Alexandra DeFelice |
On the Scene: Understanding Hispanic Culture A recent marketing conference reveals the need to reach multiple acculturation levels instead of targeting one large group. |
InternetNews
June 7, 2004
Sean Michael Kerner |
Security Does And Will Cost More For now at least, but Meta Group's latest research sees a leveling off. |
CRM
October 2014
Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. |
Bank Technology News
February 2002
Louise West |
Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT... |
PHONE+
January 25, 2010
Cara Sievers |
Survey Sheds Light on Indirect Channel Compensation As the country awaits an economic rebound, channel partners in the communications industry reported fairly steady revenue streams and a positive outlook on growth. |
Wall Street & Technology
September 23, 2005 |
Growth Spurt TowerGroup estimates that by 2009, annual spending on portfolio accounting will reach nearly $1 billion. |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
IndustryWeek
April 1, 2009
Nick Zubko |
Matters of Capital Importance The recession is driving many companies to reduce spending and production capacity. |
CRM
December 11, 2010
Gib Bassett |
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. |
Entrepreneur
October 2003
Melissa Campanelli |
Culture Club Many e-tailers are lining up to target the growing Hispanic market. It's a good idea, right? |
CRM
February 2, 2004 |
Why CRM? An exclusive survey reveals the primary motivators for deploying CRM. |
The Motley Fool
March 2, 2006
Rich Duprey |
Now for Sale in the Hispanic Market: Univision With the Spanish television giant up for sale, possible suitors are lining up. Investors, take note. |
CRM
November 15, 2004 |
Statistically Speaking 65% of respondents admitted that they would probably lessen or completely terminate their dealings... 84% of the more than 13,000 evaluations from IT decision-makers, influencers, and staff suggested... Not all companies are living up to their customer-centric claims... etc. |
InternetNews
April 14, 2004
Robyn Greenspan |
Online Hispanics Adopt, Adapt This demographic is gaining online strength, providing valuable opportunities to marketers who speak their language. |
IndustryWeek
April 1, 2008
Nick Zubko |
Speaking Out on Outsourcing Study shows more companies are now willing to outsource procurement tasks. |
CRM
September 1, 2011
Brittany Farb |
Email Marketing Remains a Key Tactic for Retailers Retailers are more focused on using email for marketing programs to promote their social communities than for social sharing. |
CRM
October 26, 2010
Brent Hayward |
It's About Answers Knowledge-based technologies are now essential to the customer experience. |
U.S. CPSC
May 4, 2011 |
CPSC Launches Spanish YouTube Channel The channel features short videos that can save lives, including powerful demonstrations (enacted) of incidents that have involved Hispanic children. |
Information Today
April 17, 2014 |
Pew Report Notes Increase in Online Information Theft The Pew Research Center released survey results that show an increase in the number of internet users who have had personal information stolen as a result of online activities |
CRM
January 2012
Judith Aquino |
Don't Count Out Email Yet New advances make email a smart choice for marketers. |
IndustryWeek
April 1, 2007
John Teresko |
Collaborative Production Management: Process vs. Discrete The market for collaborative production management for process manufacturing will grow at a 12% compound annual growth rate of 12% between now and 2011, according to the ARC Advisory Group. |
CRM
May 1, 2003
David Myron |
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research. |
InternetNews
November 11, 2004
Jim Wagner |
Report: Challenging IT in 2005 IDC Research this week published a white paper that reveals the trends expected to impact IT spending next year. |
CRM
June 2012
David Myron |
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." |
CRM
May 2015
Oren Smilansky |
Wine Enthusiast Uncorks More Personalized Email Campaigns with Bluecore Solution A reduction in outgoing email increases revenue for the wine accessories company. |
Wall Street & Technology
June 13, 2006 |
Bringing It Back Home The outsourcing pendulum is showing signs of swinging back, according to a recent survey. |
PC Magazine
October 19, 2011
Jill Duffy |
Apple's Siri Shuns 35 Million Americans -- Are You One? Siri carries out simple tasks for you when you speak to it, but only if you're an English speaker in the United States. |
Information Today
April 22, 2010 |
EBSCOhost Adds U.S. Hispanic Historical Collection This database provides a digital collection of historical content pertaining to U.S. Hispanic history, literature, and culture. |
