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CRM
July 2003
David Myron
Service on Steroids The contact center performance enhancers of choice these days are training, workflow automation, workforce optimization, and workforce management. These tools are coming together to form one dynamic performance-optimization solution to pump up the service volume. mark for My Articles similar articles
Insurance & Technology
April 1, 2008
Anthony O'Donnell
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. mark for My Articles similar articles
CRM
June 9, 2014
Leonard Klie
Pegasystems Releases Customer Process Manager for Insurance PCMI enables insurers to deliver consistent customer service across channels. mark for My Articles similar articles
CRM
September 9, 2015
Pegasystems Extends the Customer Decision Hub Aacross Its CRM Suite Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels. mark for My Articles similar articles