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CRM
September 2012
Leonard Klie |
Outsourced Home Agents Market to Double by 2015 Technical support, communications, and media verticals will see the most growth.   |
CRM
June 2014
Leonard Klie |
Ovum Expects Home-Based Agents to Soar by 2017 The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market. |
CRM
February 2004
David Myron |
Hot Spots You've decided to outsource your contact centers. Now the question is, to where? We evaluate the fastest growing nearshore and offshore options. |
Entrepreneur
August 2003
Joshua Kurlantzick |
Northern Exposure American entrepreneurs are finding success by heading for the border. |
Military & Aerospace Electronics
July 2007 |
Canadian Forces Selects Biological-Agent Detection System From General Dynamics Canada Canadian Forces personnel, as part of the Vital Point Bio-Sentry program, awarded a $ $26.3 million contract to General Dynamics Canada for its VP Bio Sentry system. |
AFP eWire
June 19, 2006 |
Canadian Giving Increases, but Depends on Small Group of Donors While many Canadian give their money and time to charity, a relatively small percentage of the population provides most of the support, according to a recent survey. |
CRM
November 2015
Leonard Klie |
Contact Center Outsourcing's Rising Costs Calls to overseas contact centers take much more time |
CRM
March 1, 2008
Christopher Musico |
Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home. |
CRM
March 2011
Leonard Klie |
Egyptian Unrest Puts Call Centers To the Test Companies scramble to relocate outsourced operations in the wake of violent political protests |
CRM
February 2012
Leonard Klie |
Congress Moves to Cut Off Off-Shoring Proposed legislation would prevent United States firms that off-shore contact center jobs from receiving government funds. |
Bank Systems & Technology
December 15, 2005
Peggy Bresnick Kendler |
Perspectives: Outsourcing Various bank executives weigh in on outsourcing issues, such as strategy, data security risks, specialized services, and emerging markets and how nearshoring fits into the outsourcing picture. |
CRM
May 2008
Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
AFP eWire
February 21, 2005 |
Manitoba the Most Generous Province, Again For the fifth consecutive year, Manitoba is Canada's most generous province, according to the 2004 Generosity Index, released by The Fraser Institute. |
CRM
April 10, 2015
Leonard Klie |
AT&T Breach Puts a Spotlight on Contact Center Fraud Outsourced contact centers implicated in cell phone scheme involving data for 280,000 customers. |
Job Journal
June 1, 2008
Alesia Benedict |
Career Pros: Steering Clear of Offshore Outsourcing Jobs most likely to get shipped overseas, and how to avoid being left adrift. |
CRM
January 1, 2006
Colin Beasty |
The Bitter Taste of Offshoring Europe is setting an example of best outsourcing practices that American business might want to follow. |
CRM
June 1, 2005 |
The Pulse: Which Best Describes Your Agent Pool? A reader poll depicting where their agents come from: Completely outsourced... Completely offshore... A mix of in-house and outsourced... etc. |
The Motley Fool
December 3, 2010
Jared Cmmans |
Friday's ETF to Watch: Canada Fund (EWC) Some Canadian banks release earnings today. |
| AFP eWire |
Ipsos Reid fact sheets on "What Canadian donors want" available for download Seven in ten Canadians say they have made a financial donation to charity or a non-profit organization in the past twelve months. |
The Motley Fool
November 7, 2007
Zoe Van Schyndel |
Go Loonie With a Canadian ETF While the U.S. economy has been suffering, the Canadian economy has been on a tear. The iShares MSCI Canada Index exchange-traded fund gives investors a way to take advantage of the booming Canadian economy. |
CRM
May 2014
Leonard Klie |
The New Roles of Customer Service Outsourcers Labor rates are no longer the main concern as companies consider outsourcing their contact centers. |
The Motley Fool
August 31, 2010
Eric Dutram |
Tuesday's ETF to Watch: Canadian Dollar ETF Gauge the economic health of our neighbor to the north with the CurrencyShares Canadian Dollar Trust ETF. |
The Motley Fool
January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
CRM
February 1, 2006
Phillip Britt |
Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company. |
CRM
June 1, 2009
Christopher Musico |
Poking Holes in Attrition Social networking has the potential to transform the day-to-day operations of customer service representatives. |
The Motley Fool
May 26, 2004 |
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. |
AFP eWire
July 3, 2006 |
Regional and Subsector Data Now Available for Canadian Charities A large amount of data from a new nonprofit survey have been released in the form of regional and subsector profiles and fact sheets that cover: Alberta, Atlantic Canada, British Columbia, Manitoba, Saskatchewan and the Territories, Ontario, and Quebec. |
Global Services
October 25, 2007
Adyasha Sinha |
Early Warning on Attrition Offshore BPO and contact-center companies struggling to fight the attrition epidemic are coming to rely more and more on early warning systems that track employee behavior to predict their likelihood of leaving the company |
Entrepreneur
November 2006
Melissa Campanelli |
Oh, Canada! Want to jump into the international market? Meet our friendly neighbor to the north. |
CRM
May 2004
David Myron |
Innovative Call Center Design At risk of losing 40 percent of its agents, Bell ExpressVu, Canada's largest satellite provider, reinvents its call center. |
The Motley Fool
October 13, 2009
Amanda B. Kish |
The Investment Opportunity Next Door During this time of global recovery, investors ignore Canadian investing opportunities at their own peril. |
Pharmaceutical Executive
December 1, 2013 |
Country Report: Canada Despite declining investments by big pharma in recent years, Canada has created a number of innovative ways to incentivize R&D and leverage its geographic reach in the North American Market. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
BusinessWeek
May 6, 2010 |
Jobless Pay Around the Globe European governments offer the highest percentage of combined unemployment pay and state benefits, while the U.S. provides the least generous compensation to dismissed workers. |
Reason
January 2008
Michael C. Moynihan |
Home Again Outsourcing the outsourced: Increasingly India is becoming a clearinghouse for outsourced labor to places like Latin America. |
The Motley Fool
February 17, 2006 |
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. |
AFP eWire
April 18, 2005 |
Canada Has World's Second Largest Nonprofit Sector A project that was assessing how the voluntary sector in 37 countries compare in size, scope and donations ranks Canada at the top of the list. The study also shows how the nonprofit sector stands within the larger Canadian economy. |
Searcher
January 2003
David Mattison |
Counting Heads Around the World The Genealogy of international Census Databases, Part II: Canada |
Financial Advisor
February 2010
Jeff Schlegel |
Going For Gold The Winter Olympics come to Vancouver this month, shining a light on Canada -- and its investment opportunities. |
Chemistry World
May 8, 2012
Helen Carmichael |
Pharma firms see mixed fortunes in Quebec Quebec's life sciences and pharmaceutical industry has suffered several blows in 2012, with hundreds of R&D jobs being lost. This comes despite the industry receiving hundreds of millions of dollars in government assistance and favorable tax rates. |
The Motley Fool
March 19, 2004
Bill Mann |
The Drug Reimportation Disaster State-imposed pricing is not natural law. Expect Canada to have a problem supplying all those drugs. |
Parameters
Autumn 2006
Bernard Stancati |
The Future of Canada's Role in Hemispheric Defense What will Canada's future role be in continental defense, both short and long term, in a post-9/11 defense and security environment? |
Commercial Investment Real Estate
May/Jun 2011
Daniel Duggan |
The Mighty Maple Leaf Investors skate to stability in Canada. |
Investment Advisor
December 2006
Geoff Kirbyson |
Canadian Cold Front Hits Unit Trusts The surprise proclamation by the Canadian government that the income trust sector will lose its preferential tax status by 2011 sent shockwaves through the country's fastest-growing sector and will almost certainly pour cold water on U.S. investors' interest north of the border. |
Finance & Development
September 2010
Ceyda Oner |
Back to Basics: What Constitutes Unemployment? Earlier this year, the International Labor Office announced that global unemployment last year reached the highest level on record. More than 200 million people, 7 percent of the global workforce, were looking for jobs in 2009. |
CRM
June 2006
Coreen Bailor |
7 Strategies for Partnering With Outsourcers Overlooking these simple outsource partnership practices may scrap any hope of delivering a seamless customer service experience. |
Job Journal
March 29, 2009 |
Jobwire Unemployment Benefits Extended... On the Job Front... Hirings & Firings... |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
Global Services
October 26, 2007
Imrana Khan |
Say Si For ITO Latin America is not just a nearshore contact-center destination; it is also fast emerging as an IT outsourcing location. |
CRM
July 2005
Coreen Bailor |
An Inside Look at Outsourcing The ink is dry on the contact center outsourcing contract. Now what? We take a look at five factors companies need to evaluate over the course of the agreement to ensure a smooth-running partnership. |
