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CRM
November 2015
Leonard Klie |
Contact Center Outsourcing's Rising Costs Calls to overseas contact centers take much more time   |
CRM
August 2, 2004
Coreen Bailor |
As the Call Center Outsourcing Debate Turns Companies are continuing to go ahead with their plans to locate contact centers offshore, despite the political clamor. |
Bank Technology News
June 2007
Geeta Sankappanavar |
Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers. |
Wall Street & Technology
March 19, 2007
Paul McDougall |
Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years. |
IndustryWeek
July 1, 2006
Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
Global Services
May 5, 2008
Adyasha Sinha |
The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination |
Global Services
May 1, 2007
Imrana Khan |
More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Bank Systems & Technology
March 10, 2004
Katherine Burger |
Off Base on Offshore? I've covered the financial technology industry long enough to remember when outsourcing used to be called third-party processing, service bureau, or facilities management. |
CRM
May 2008
Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
PHONE+
December 3, 2009
Daniel Lonstein |
Meeting Call-Center Challenges Last year was a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. |
Reason
June 2004
Adrian Moore |
Importing Affluence Democrats and Republicans are now engaged in a partisan Three Stooges slap fight over who is more outraged by offshore outsourcing. |
PC Magazine
June 22, 2004
Michael J. Miller |
From Our Mailbag While I'd much rather talk about technology than politics in these pages, more discussion is called for regarding IT jobs moving offshore. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
Search Engine Watch
September 25, 2009
Joshua Palau |
The Big "O" -- Offshoring Offshoring is a simple word, but one that elicits strong responses. In a down economy, the case for offshoring is simple. But there are issues to address to know when and how to offshore part of your search marketing program. |
CIO
May 12, 2009
Stephanie Overby |
The Truth About Obama's "Tax on Outsourcing" Misconceptions about President Barack Obama's plan to close overseas business tax loopholes abound. CIO.com sets the record straight about the five most common misperceptions. |
Global Services
June 1, 2008
Imrana Khan |
Offshoring: Not the Answer to the Challenges of Globalization Offshore outsourcing enabled globalization and its economics brought value to the business. What now? |
CRM
February 2004
David Myron |
Hot Spots You've decided to outsource your contact centers. Now the question is, to where? We evaluate the fastest growing nearshore and offshore options. |
Bank Systems & Technology
April 16, 2009
Orla O'Sullivan |
Obama Not Impeding Offshoring, TATA says The new Administration was expected to stem the move of U.S. work offshore but overseas suppliers "don't see it". |
CIO
April 1, 2002
Tom Field |
The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers... |
Global Services
April 26, 2007
Juhi Bhambal |
Opting for Offshore IT Infra Management Increasingly, customers are outsourcing the management of their IT infrastructure to offshore companies over the traditional larger players. And cost is not the only benefit that is driving them. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
Bank Systems & Technology
January 5, 2009
Orla O'Sullivan |
Offshoring of Bank IT Jobs Looks Likely to Rise in 2009 Offshoring has become the favorite buzzword of today's bank CIO, replacing "reengineering" from 10 years ago. For IT staff, either can amount to being laid off. |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
Is China Going to Replace India as the Next Offshore IT Hub? According to a new report, some 200 million Chinese people are currently learning English, providing a growing pool of skilled labor that may compete with India over the next 10 years. |
Wall Street & Technology
January 5, 2006 |
More to Offshore Most financial institutions are not taking full advantage of the potential cost benefits of offshore outsourcing, according to a survey of global financial services companies. |
Bank Systems & Technology
June 2, 2004
Cynthia Ramsaran |
Outsourcing Obstacles Banks can save money with offshore outsourcing, but they need a plan to navigate the choppy waters. |
The Motley Fool
January 25, 2005
Dave Marino-Nachison |
The Complexities of Offshoring The decision to outsource and offshore is more complicated than just counting costs, as evidenced in Sykes Enterprises, the business process outsourcing services company. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
CFO
June 1, 2004
Durfee & O'Sullivan |
Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies. |
Entrepreneur
June 2005
Sheree R. Curry |
A Shore Thing? Many startups are sending jobs overseas. But does offshoring help or hurt business? |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
CRM
February 2, 2004
Ginger Conlon |
The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right. |
IndustryWeek
July 1, 2006 |
Outsourcing's Next Steps When it's best not to chase cheap labor. |
CFO
November 1, 2010
Janet Kersnar |
Finance as a First-Mover, Literally Novo Nordisk's offshoring effort pays dividends. |
Bank Systems & Technology
May 25, 2006
Peggy Bresnick Kendler |
Perspectives: High-Performance Contact Centers Emerging technologies such as VoIP, voice- driven, self-service systems, and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction. |
Global Services
November 5, 2007
Singh & Puryear |
Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities. |
CIO
April 15, 2006
Stephanie Overby |
The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore. |
CIO
January 1, 2002
Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans. |
CIO
June 15, 2004
Richard Pastore |
My Lunch with the Elephant At CIO luncheons, somehow the conversation always comes around to that awkward topic: outsourcing. |
CRM
March 1, 2008
Christopher Musico |
Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home. |
InternetNews
February 8, 2008
Judy Mottl |
Offshoring Popular? Think Again A new survey shows a majority of CIOs aren't shipping work out of the U.S. |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
IndustryWeek
October 1, 2008
David Blanchard |
The Latest Global Hotspot: The USA Sometimes the best offshoring decision is to shift production back home. |
CIO
September 9, 2010
Michael Overly et al. |
Offshoring: Ways to Reduce Your Risks When Congress, States Threaten Restrictions Proposed bills in Congress and in state legislatures aim to discourage offshoring, but you can use your contracts to reduce the risk to your company if such measures are enacted. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
InternetNews
March 30, 2004
Roy Mark |
Study Claims IT Job Gains Offset Offshoring Pain Global sourcing of computer software and services increases the number of U.S. jobs, ITAA says in new study. |
CRM
September 2012
Leonard Klie |
Outsourced Home Agents Market to Double by 2015 Technical support, communications, and media verticals will see the most growth. |
CRM
September 2010
Koa Beck |
A Tax on Every Call? A proposed federal tax on overseas calls has the potential to radically alter the contact center industry. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
CIO
July 15, 2006
Stephanie Overby |
2006 Global Outsourcing Guide Risks, rewards, challenges and opportunities, country by country. Asia: India... Philippines... Malaysia... China... Europe: Ireland... Romania... Hungary... Bulgaria... Africa: Ghana... The Americas: Mexico... Canada... Costa Rica... etc. |
