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CRM
August 2005
Coreen Bailor |
Do It Yourself Web self-service done right, in the right enterprise, can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions.   |
CRM
April 1, 2005
Coreen Bailor |
Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied. |
CRM
October 2007
Coreen Bailor |
Help Them Help Themselves Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time. |
Inc.
February 2008
Darren Dahl |
What Seems to Be the Problem? Self service gets a tune-up. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Web Self-Service While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. |
CRM
July 2004
Joshua Weinberger |
The Sweet Taste of Success Ben & Jerry's gives the scoop on how it serves up information to its customers using RightNow. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Elite -- iRobot Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match. |
CRM
September 26, 2014
Jake Wobbrock |
Changing Consumer Behaviors Make Self-Service Growth Inevitable To give today's customers what they want, help them help themselves. |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
Bank Technology News
August 2006
John Adams |
Customer Experience: Frequent Questions Need New Answers TD Banknorth is among the banks working to improve answers to common customer queries. The first step is updating the questions themselves. |
PC Magazine
January 18, 2006
Erik Rhey |
Dialing for Data Free or low-cost internet services for your cell phone. AskMeNow... AvantGo... 4INFO... Google Local on Mobile... Handmark Pocket Express... Vindigo... Yahoo! Mobile... |
The Motley Fool
October 26, 2005
Tom Taulli |
RightNow Is Getting It Right The CRM software provider is poised to capitalize on circumstances in its market. Investors, take note. |
The Motley Fool
April 25, 2006
Tom Taulli |
Right On, RightNow! The customer-management software creator announces another fine quarter. Investors, take note. |
CRM
October 2003
Ginger Conlon |
The Great Service Debate Used properly, self-service applications can enhance the buyer-seller relationship. |
CRM
June 1, 2004
David Myron |
Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market. |
CRM
April 1, 2006
Colin Beasty |
Business Problem: The Call Center Is Overwhelmed with Basic, Repetitive Inquiries With the average agent-assisted phone call as much as 30 times more expensive than a Web self-service interaction, properly implemented Web self-service solutions can save a company time, resources, and money. |
CRM
February 2006
Coreen Bailor |
6 Common Contact Center Mistakes Here, contact center industry experts reveal six common, but sometimes overlooked, blunders that plague the industry, and offer advice for avoiding or reversing missteps. |
CRM
August 2003
Jason Compton |
Hot Projects: Automotive, Travel, & Transit A healthy dose of self-service automation with no lines -- that was the goal of the New York State Department of Motor Vehicles. George Filieau, Internet customer relations manager at the NYS DMV, implemented an enhanced knowledge base from RightNow to help guide customers to the right answer. |
CRM
August 2003
Martin Schneider |
New & Noteworthy Enterprise CRM Oracle has released updates to Oracle Service and Oracle Marketing... Online CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application... etc. |
