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IndustryWeek May 1, 2007 Jonathan Katz	Lean Training: Back To School Schneider Electric gets results with outside lean training programs.
CRM October 2007 Jim Dickie	Analyzing the Sales Process We often find that CRM systems give sales managers numbers when what they really want is insight. Is CRM finally ready to demystify sales management?
CRM April 2003 Ginger Conlon	Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM.
CRM January 2014 Sarah Sluis	MaintenanceNet Automates Warranty Sales for Schneider Electric Emailed quotes take the burden off resellers to renew service contracts.
IndustryWeek June 1, 2004 John S. McClenahen	Petratis' Power Play Schneider Electric North America's CEO David Petratis is tapping process improvement, inventory, innovative merchandising, people and passion for the power to succeed.
IndustryWeek June 17, 2009	Executive View -- Energized for Efficiency Neil Rasmussen is helping Schneider Electric pursue its ambitious agenda of becoming a global leader in energy management -- and working to save the planet in the process.
CRM March 2005 Jason Compton	You've Got Questions, We've Got Answers We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found.
CRM May 2006 Jim Dickie	What Does CRM Really Do to Help Salespeople? In a recent survey of sales executives, more than 70% of participating firms show positive results from using CRM systems.
CIO June 17, 2010	Download Model for Transitioning to a Global IT Organization How Schneider Electric mapped North American IT staff to a new, global structure.
The Motley Fool October 30, 2006 Tim Beyers	APC Loses Power After years of poor results, American Power Conversion submits to a buyout by French electrical equipment maker Schneider Electric. Investors, this is a mistake.
CRM March 25, 2011 Jim Davies	Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives
CRM May 2003 Frederick Newell	Who's the Boss? In Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship, the author reminds us who should really be in charge. An excerpt.
CRM January 2004 Martin Schneider	The Hard Sell Selling ice to Alaskans is a breeze compared with selling CRM internally to executives who resist commitment and users who shun change. Although the benefits of CRM may be clear to you, the challenge is to convince everyone else. Here's how.
CRM March 13, 2015 Daniel Sarfati	Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction.
CRM October 2013 Barton Goldenberg	Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore.
CRM October 2003 Ginger Conlon	The Great Service Debate Used properly, self-service applications can enhance the buyer-seller relationship.
CRM August 17, 2012 Dan Schleifer	Extending the Definition of Social CRM Improving conversations should be a key element
CRM December 13, 2013 Rogers & Stein	Three Keys to Igniting Sales Team Motivation Harness reps' drive to win by teaching skills for improvement.
CRM July 2010 J. David Lashar	The Cautionary Tales of CRM Words of wisdom drawn from decades of disappointment.
HBS Working Knowledge August 1, 2005 Michael Hammer	Six Steps to Operational Innovation While many firms have failed at their efforts to make it work, the experiences of one transportation and logistics firm provide an object lesson in how to get operational innovation right.
Popular Mechanics January 12, 2010 Mike Allen	The World's First V-Twin Hybrid Custom Motorcycle The Schneider hybrid is configured primarily as a series PHEV. Sort of the same as a Chevy Volt. In pure electric mode, the A123 battery packs hold enough energy for 40 miles range.
CRM September 2004 Ginger Conlon	The 2004 Influential Leaders Spotlighting those people who have had a significant impact on their organization or on the CRM industry in the past year.
CRM August 27, 2003 Jim Dickie	The CRM Report Card Is In Companies get fewer F's, but not nearly enough A's.
CRM November 3, 2003 Ginger Conlon	Take My Advice -- Please During the recent Frost & Sullivan Sales & Marketing Strategies Executive Summit, we asked the SuperPowers of CRM panelists: If you were in an elevator and had 30 seconds to give one important piece of advice on CRM, what would it be?
CRM April 2014 Esteban Kolsky	The Future of CRM Is Outcome-Driven Between company-centric and customer-centric, there needs to be a middle ground.
CRM March 2012 Jim Dickie	Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists.
CRM May 2003 Ramin Ganeshram	Get With the Program Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM.
CRM April 2006 Barton Goldenberg	Executive Support: The Most Important CRM Success Factor For organizations that have succeeded in their CRM initiative, executive support stands out as the single most important ingredient for success. Let's examine why by looking at examples of three levels of executive support.
CRM October 2011 Leonard Klie	Aetna Members Get Ann-swers The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
CRM November 2003 Ginger Conlon	How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics.
IndustryWeek December 1, 2002 David Drickhamer	Rolling On At Green Bay, Wis.-based transportation and logistics firm Schneider National, a new leader and an emphasis on executive team interaction keep the focus on 'low cost, low cost, low cost.'
CRM March 2014 Jim Dickie	The Adoption Rate Challenge Give sales reps the right tools to drive CRM success.
CRM January 2005 Barton Goldenberg	5 Ways to Refocus Your CRM Efforts This year, seize new opportunities for gaining--and keeping--customer loyalty.
CRM December 2003 Ginger Conlon	CRM Success Is Your Responsibility You can't just purchase CRM software, load it up, and expect it to work.
CRM November 2011 Paul Greenberg	Social Everything Comes of Age Enterprise 2.0 and social CRM form the core of social business
CRM October 23, 2015 Richard Woolf	How to Leverage CRM to Build a Killer Sales Team Get your reps up to speed on your system, then get them to actually use it -- every day.
CRM September 2015 Michael Vickers	Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats
CRM May 2010 Jim Dickie	Has CRM Lost Its Revenue Mojo? Innovation is the only thing that can help - and you may be overdue.
IEEE Spectrum January 2013 Robert W. Lucky	Who Can Hold 2 Billion Transistors in His Head at Once? It's impossible to do engineering anymore without using mostly other people's knowledge. Our profession has splintered into many specialties, and they, in turn, into subspecialties.
CRM September 2005 Barton Goldenberg	'Information at Your Fingertips' These five business drivers will propel real-time CRM over the next decade: The need to be increasingly customer focused... Increased competition... An increased emphasis on better market segmentation... etc.
CRM August 2003 Martin Schneider	New & Noteworthy Enterprise CRM Oracle has released updates to Oracle Service and Oracle Marketing... Online CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application... etc.
T.H.E. Journal March 22, 2010 Herb Torrens	Report: Systems Engineer Is Best IT Job San Francisco-based research and analysis group Focus has named systems engineer as the "best job in America."
CRM August 22, 2014 Chuck Ganapathi	A Back-to-Basics Guide to CRM Adoption When we realize that CRM systems have been optimized for the company and not for the end users, we can change our approach to create a mutually beneficial process and outcome.
CRM April 2004 Jim Dickie	What Will Wake You Up at 3:00 A.M.? Executives say data issues are their number one CRM concern.
CRM October 2, 2015 Jaime Lucea	The Future of CRM Mobile tech, wearables, and better analytics will transform how, and how effectively, we do business.
Investment Advisor July 1, 2011 Spenser Segal	The Relationship Manager Customer relationship management software can help you grow your business, but many advisors don't take advantage of all that the technology has to offer.
Inc. March 2005 Ellen Neuborne	A Second Act for CRM Customer relationship management software is back -- and worth another look. Really.
CIO November 19, 2010 Elana Varon	Green IT: Training Your IT Staff to Think About Sustainability If you're running a green IT shop or developing green business initiatives, you need staff with relevant skills. But you may have to train them yourself.
CRM March 2004 Barton Goldenberg	People Make or Break a CRM Initiative What drives CRM success is getting the people, process, and technology mix right. The people side of a CRM initiative accounts for 50 percent of its success, so it is especially important to tackle that aspect from the outset
CRM August 2005 Jim Dickie	Demystifying the ROI of CRM Know your firm's biggest pain points and determine how damaging they can be to your business if left untreated. First identify the problem, then find the solution -- and CRM ROI will then become a much simpler matter.