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PC World July 2004 Michael Desmond	Misadventures in Tech Support As companies move service offshore and online, are you still being served? We went undercover to put major PC, software, and ISP vendors to the test. Not everyone gets a passing grade.
CRM March 1, 2008 Christopher Musico	Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home.
PC World January 2006 Jeff Bertolucci	Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support.
Global Services November 5, 2007 Singh & Puryear	Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities.
InternetNews February 3, 2004 Michael Singer	Nokia Redials HP for IT Services In its latest 'mega-deal,' HP sews up five more years with the Finnish mobile phone giant.
PC World November 29, 2007 Jeff Bertolucci	Technology's Most (and Least) Reliable Brands Which companies can you trust? Consumers talk about their experiences with PCs, printers, cameras, routers, and more.
Bank Technology News May 2004 Karen Krebsbach	Lessons from the Dark Side How financial services firms can avoid mistakes in overseas outsourcing.
CFO June 1, 2004 Durfee & O'Sullivan	Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies.
CIO November 14, 2012 Stephanie Overby	IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation
CIO January 1, 2002 Tom Field	How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans.
CFO March 17, 2003 Laton McCartney	A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter.
CIO April 1, 2002 Tom Field	The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers...
CRM February 2004 David Myron	Hot Spots You've decided to outsource your contact centers. Now the question is, to where? We evaluate the fastest growing nearshore and offshore options.
CFO March 1, 2008 Kate O'Sullivan	Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off.
BusinessWeek January 12, 2004 Spencer E. Ante	Shifting Work Offshore? Outsourcer Beware Quality and security woes can eat expected savings
The Motley Fool August 30, 2011 Navjot Kaur	Hewlett-Packard Packs Up Its PC Business HP is selling off its computer business and acquiring software company Autonomy.
InternetNews March 22, 2004 Michael Singer	HP Channels Partners for SMBs The computer and printer maker makes good on its $750 million Smart Office promise.
Wall Street & Technology March 19, 2007 Paul McDougall	Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years.
CIO September 1, 2003 Stephanie Overby	Hidden Costs of Offshore Outsourcing Moving jobs overseas can be a much more expensive proposition than you may think.
The Motley Fool January 25, 2005 Dave Marino-Nachison	The Complexities of Offshoring The decision to outsource and offshore is more complicated than just counting costs, as evidenced in Sykes Enterprises, the business process outsourcing services company.
The Motley Fool August 24, 2006 Rich Smith	Dude, Dell Needs a Clue Will Dell computers go the way of the manual typewriter? Judging from Mr. Market's manhandling of the stock over the past year, investors appear to think so.
Entrepreneur June 2005 Sheree R. Curry	A Shore Thing? Many startups are sending jobs overseas. But does offshoring help or hurt business?
CIO May 1, 2012 Stephanie Overby	Outsourcing Declines, Are IT Jobs Coming Back? IT leaders and CIOs are reexamining their outsourcing mix and bringing some -- but not all -- IT back in-house
New Architect February 2003 Neil McAllister	Offshore Outsourcing Navigating the global IT market
CIO March 1, 2003 Gary Beach	Offshore Costs U.S. software giants are increasingly delegating important software development and quality assurance work offshore. And that's a problem.
Bank Technology News August 2003 Karen Krebsbach	Outsourcing: Fighting a Giant Sucking Sound Banks face backlash on IT job exports overseas
CFO November 17, 2003 Polly Schneider Traylor	Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt.
The Motley Fool July 6, 2005 Rich Smith	Dell Plays the Patriot Card The company whose name is nearly synonymous with Indian tech support now intends to double the size of its customer service center in ... Oklahoma City. It may be a coincidence, or it may not, that Dell made this announcement on the first business day after July 4.
InternetNews May 3, 2004 Michael Singer	HP to Unite Server, Service Divisions Executive Vice President Ann Livermore is expected to introduce the new HP Technology Solutions Group, along with a major alliance and a services deal on Tuesday in New York.
CFO June 1, 2004 Roy Harris	Making It Work How to avoid some common offshoring blunders -- and what to do when you can't.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
The Motley Fool January 26, 2004 Rich Smith	A Passage to India More and more U.S. firms are outsourcing professional services to India. Who will benefit?
The Motley Fool February 18, 2010 Anders Bylund	HP Keeps Growing, But Is Big Blue Better? IBM and HP were separated at birth, but carry different DNA. Which one makes the better investment today?
BusinessWeek June 19, 2006 Burrows & Hamm	Tech Has A New Top Dog HP is now outselling IBM, signaling a shift - and a challenge - for the industry.
The Motley Fool March 11, 2004 Selena Maranjian	Thoughts on Offshoring and Outsourcing Who benefits when companies move operations abroad? Relocating some operations offshore appears to be a smart economic move for some companies. But not all companies are thinking everything through before doing so. And as American jobs are lost, the issue of global outsourcing has become a hot one. Is it really so bad?
Wall Street & Technology June 18, 2008 Penny Crosman	Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action.
CIO September 1, 2003 Christopher Koch	Backlash As a growing number of IT jobs move overseas, some CIOs and economists prophesy a political storm against offshore outsourcing.
CIO May 12, 2009 Stephanie Overby	The Truth About Obama's "Tax on Outsourcing" Misconceptions about President Barack Obama's plan to close overseas business tax loopholes abound. CIO.com sets the record straight about the five most common misperceptions.
The Motley Fool July 19, 2005 W.D. Crotty	The HP Way? Cutting Staff by 10% Hewlett-Packard says it's all about growth and reduced costs.
Bank Systems & Technology January 5, 2009 Orla O'Sullivan	Offshoring of Bank IT Jobs Looks Likely to Rise in 2009 Offshoring has become the favorite buzzword of today's bank CIO, replacing "reengineering" from 10 years ago. For IT staff, either can amount to being laid off.
CFO October 1, 2003 Abe De Ramos	The China Syndrome U.S. companies are beginning to outsource technology research and development to India and China. Will a meltdown in tech jobs follow?
Inc. April 2004 Eric Wahlgren	The Outsourcing Dilemma Corporate America has been using cheap overseas labor for years. Does it make sense for your company?
The Motley Fool August 20, 2008 Rich Smith	Hewlett-Packard Deserves the Applause HP is a steadily improving company showing no signs of slowing down.
InternetNews February 23, 2004 Michael Singer	HP Acquisition Drives German Services Push The computer and printer maker looks to score more automotive and manufacturing services contracts.
PC World September 4, 2001 Tom Spring	Mega Merger Could Influence PC Prices As HP/Compaq merger percolates, will consumers win or lose?
The Motley Fool July 9, 2004 Selena Maranjian	Complexities of Offshore Outsourcing This is not a simple issue, and perhaps companies should not base the decision on whether to offshore jobs simply on expected cost savings. Instead, many other factors should be considered.
The Motley Fool March 18, 2004 Selena Maranjian	Offshore Outsourcing Soundoff Many Fools see dire consequences in American firms moving jobs abroad. Selena Maranjian recently wrote about how many companies are moving their headquarters abroad and/or moving many jobs offshore. Her article generated a lot of email, and she now offers some thoughts from readers.
CIO December 1, 2000 Tom Field	For a Few Rupees More India's outsourcing industry is eager to move beyond its back-office image...
BusinessWeek April 17, 2006 Manjeet Kripalani	Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations.
CIO April 15, 2006 Stephanie Overby	The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore.