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CRM
June 27, 2014
Karine DelMoro
Unlock the Potential of Unstructured Data for a Successful VOC Program Strategies for gaining a competitive edge with unstructured data. mark for My Articles similar articles
CRM
August 2, 2013
Dave King
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. mark for My Articles similar articles
CRM
July 2012
Leonard Klie
Listening to the Voice of the Customer As companies adopt voice of the customer solutions, customers expect them to act on their feedback. mark for My Articles similar articles
CRM
September 2014
Leonard Klie
When VoC and VoE Combine Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences. mark for My Articles similar articles
CRM
July 2012
David Myron
CRM Moves to an Outside-In Approach Organizations must put customers first -- especially when making changes to their staffing structure, processes, or technology. Doing so will mark the beginning of your outside-in strategy. mark for My Articles similar articles
CRM
August 2013
Donna Fluss
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. mark for My Articles similar articles
CRM
June 29, 2012
Leonard Klie
Forrester Names Its Voice of the Customer Awards Winners Barclaycard, Cisco, and Vanguard are recognized for their positive customer experiences. mark for My Articles similar articles