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CRM
July 2003
Laura Pollard
Enterprise Schmenterprise Who truly sees the value of enterprise CRM? mark for My Articles similar articles
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October 2003
Laura Pollard
Collaborate, Don't Dominate How human instinct is ill-suited to the successful practice of CRM. mark for My Articles similar articles
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Required Reading Matt McConnell, founder and cochairman of Knowlagent and author of Customer Service at a Crossroads, offers some strategies for improving contact center agent performance. mark for My Articles similar articles
CRM
May 2003
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Can We All Learn to Sing Around the CRM Campfire? Working collaboratively may not be in our DNA. mark for My Articles similar articles
CRM
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Ginger Conlon
Love Is in the Air I recently attended customer events hosted by Onyx and Salesforce.com, during which these vendors were spreading the love. The love of their products, that is. Going to these events gave me the opportunity to speak to customers face-to-face about the results they're seeing from CRM. mark for My Articles similar articles